A successful communications audit
Richard RicheB-BBEElevel 4 EME
Communications audit ?Communications audit ?
Regular, systematic examination of current
communication practices and future needs
with a customer focus
Know?
Johari’s Window
Scope: What are your communication pain points?
Scope: What are your communication pain points?
• Internal?•External?•Combination?
Customer elementsCustomer elements
Strategy elementsStrategy elements
People elementsPeople elements
Audit processAudit process
Audit process Audit process
Report and implementReport and implement
Required information
1