Rob McElroy, P.E.General Manager
The Importance of
Delivering WOW Service to a
(HINT: It’s a very smart bet!)
Captive Audience
We Do Have
Competition!
Communica
te Value
We cannot define
value on OUR terms!
Focus On The Customer
The Smart Bet Is On Great Customer Service!
Smart Bet No.1
Smile
$4.5MM
Smiles are
Cheap!
Smart Bet No. 2A Great First Impression
Dress For Success
Smart Bet No.3Smart Phone Use
Hello Grandmother.
This is Jane.
QUESTION:
Do YOU feel important right now?
Smart Phone
Use
Smart Bet No.4
Remember How Important They Are
Customer Appreciation Car Washes
Smart Bet No.5
Help Your Customer Succeed
New Customer
Bags
Smart Bet No.6Talk To Them…Often
• The Current Situation“Here’s what happened.”
• The Next Step“Here’s what you’re going to
see.”• How To Find Out More
“Here’s my card. Please call me!”
Keep Your Customer In The Loop
Smart Bet No. 7Walk The Talk
Walk the Talk
Customers don’t make up stories about you…
Focus On The Customer
Rob McElroy, P.E.General Manager
www.daphneutilities.com
It’s Time To Win!It’s Time to Deliver WOW Now!!