About RIMS
RIMS is a highly robust remote infrastructure management
solution that offers comprehensive incident management across
networks that support different businesses. RIMS is designed to
avoid all the implementation issues that are typically associated
with management software. The built in wizards allow you to
discover and monitor your enterprise IT infrastructure.
RIMS Highlevel Features
Device/service discovery
Monitoring and email notifications
User configurable threshold values
Application grouping
Role based access, security and dashboard views
Configurable workflows
Network topology view
Failover support
Physical and virtual server monitoring
Cloud monitoring
Support custom threshold parameters
Realtime and historic info charts
Standard and custom reports
Customizable dashboards
User friendly & require less training effort for configuration & management
Quick installation and speedy configuration tailored to IT infrastructure needs.
Single vendor solution that will manage applications, security, network and server infrastructure
Seamless Integration with your current IT service management Ticketing tool
Single interface view for configuring thresholds for entire IT infrastructure
Track application health & performance graphically
Dynamic network discovery with topology view
Bring all network devices and services under active monitoring using non-intrusive discovery.
Highly scalable architecture, best suited for small, medium and large networks.
HTML5 based dynamic charting on dashboards with flexible scheduled reports.
Customizable Auto-run scripts for incident resolution to manage remote network devices from the portal.
Remote Infrastructure Management System
Product Highlights
Tel: (847) 805 6373
Business/Infrastructure Monitoring
Major Monitoring Components
Server and Application Monitoring
Windows, Linux, Solaris
View and monitor CPU, Memory and Disk space utilizations for windows, Linux and Solaris Systems to detect server slowdowns and overload
Dynamic Info graphs provide graphical views of health and trends
Detect low disk space and quota violations on your hard drives by drive space
Process/Services monitoring for windows and Linux
Windows event log viewer support
Supports application grouping for your critical applications with Rolled up incidents, thereby avoiding duplicate entries in shared environment
Track application health & performance through interactive graphs
URL, Telnet, FTP, SMTP
View and monitor Web pages, SMTP, FTP and Telnet servers
Capture response times, phrase/word detection, error responses and more from URL monitoring
Application Server Monitoring
Supports JBoss, Websphere, Weblogic, Tomcat and IIS monitoring
Monitor and view memory utilization, class counts and Thread counts of application servers such as JBoss, Websphere, Weblogic and IIS
Track URL availability and response times for performance inference
View logs of application servers and actively monitor for exceptions and errors
Application rollup of incidents for avoiding redundant incident information and to track application SLAs
Database Management
Monitors major database servers such a as Oracle, SQL Server, MySQL, Sybase and Informix
Statistics like Disk space utilization and hit ratio are available for all managed database instances
Ensure high availability of database servers
Track database size, buffer cache size, database connection time
Analyze the number of user connections to the databases at various time
Realtime and historical info analysis
Network Infrastructure
All SNMP devices monitored
Support for CISCO Routers, Switches and Firewalls
Provide a comprehensive search interface for searching the incident database
Handy SNMP based MIB browser tool
Precise discovery of IT infrastructure components
Easy addition of devices for monitoring using MIB
Remote Infrastructure Management System
Trend analysis
Dynamic network topology dashboard and network discovery provides a graphical visualization of the network
Built-in trap listener for proactive event/ incident monitoring
Network Security Management
Dedicated dashboard for network security incidents and security events
Integrates with popular IDS/IPS tools such as Snort and Cisco PIX
Supports Syslog alerts to capture security threats raised by SNORT
Read IDS logs via log reader or SSH to capture security threats
Events and Log Management
View and monitor data center logs
Out of the box Windows event viewer
Log viewer allows administrators access to logs directly from the RIMS portal interface
Set favorite logs view for personalized log viewing settings
Regex based log file monitoring enables flexible log filtering
View remote logs via SSH or logs local to a lightweight agent on the server
Virtualization Monitoring
Supports VMware ESXi server and HyperV monitoring
Monitor virtual servers
Provide monitoring details for both host and guest operating systems
Automatically correlates VM hosts and guests
Provides vital metrics, instrumental in capac-ity planning for your virtualization infrastruc-ture
Performance Monitoring
Monitor Availability and Response time for Web based applications
Performance Dashboard for senior management (CIO/CTO)
Identify performance degradations via alerts and configurable thresholds
Incident and Ticket Management
Automatic Incidents generation by monitoring framework
Receive email notifications all along the pro-cess workflow
Automated and configurable workflow to as-sign and escalate tickets
Automatically execute scripts to respond to incidents
Automatically escalate incident resolution tasks that are unresolved
Incident Response Plan allows the customer to provide a customized knowledge base for troubleshooting incidents
Flexible workflow engine facilitates process automation for Incident resolution activities and tickets.
Remote Infrastructure Management System
Centralized management tree
Roles Supported
The RIMS portal interface allows various role based user views.
RIMS supports 4 major functions:
SLA or Manager View: Provides a high level dashboard on infrastructure health, events and workflow reports.
Operator view: For support functions to ad-dress incidents.
Administrator view: For setting up and man-aging RIMS.
Configurator view: To setup RIMS, configure objects and setup monitoring of infrastructure.
What we are today.
RIMS Supports Monitoring of
Servers
Database
Network Devices
Application Servers
Virtualization
Cloud (public/private)
Events & Logs
Integration with your current ticketing tool
RIMS Architecture
Suitable for small, medium and large net-works.
Highly flexible workflow engine suitable for automating all process workflows within your organization.
Scalable messaging architecture capable of running in distributed environments
Offline relay supports synchronizing remote metrics with central repository
Effortless addition/integration of new modules to RIMS
Dynamic support for adding new device types with custom monitoring parameters.
RIMS utilizes a web based, enterprise grade portal that provides a centralized console accessible from various major browsers and smart phones.
Centralized view of entire monitored IT
infrastructure. Detailed status information
available through web interface. Like - High level
information to CIO , CIO Dashboard , Application
level monitoring, Ticket level summary & Cost of
downtime, Performance chart & incident trends,
Availability of event category summary.
Remote Infrastructure Management System
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About Bourntec Solutions Bourntec Solutions is an innovative Information Technology turnkey solutions and services company
that caters to diverse industry verticals. Founded in 1994 and providing solutions to enterprises across the United States of America, headquartered in Schaumburg, Illinois with a dedicated Offsite development center, we have offices in Washington, Maryland, Virginia, Texas, Florida and Michigan.
Bourntec leverages its enduring alliance with Microsoft (Bourntec is a Gold Certified Microsoft partner) and Oracle (Bourntec is an Oracle Gold Partner) while providing solutions to its customers. Bourntec specializes in developing strategic business solutions using its proven Onsite - Offsite delivery model. Our experience covers a range of software development models, from the traditional waterfall to RAD and the widely used Agile (Scrum and DSDM) models developing complex, highly interactive applications for our clients.
Bourntec has consistently demonstrated its commitment to developing cost-effective, quality applications by adhering to strict time-lines. This has enabled Bourntec to work with clients as their technology “partner of choice” on a continuous basis. Today, the services portfolio of Bourntec includes End to End Managed Services along with our flagship ITSM product Remote Infrastructure Management System (RIMS), Enterprise Services includes custom software applications, software QA & Testing, system integration (SI), product development, Oracle Application Services, Packaged Application Services , Business Intelligence(BI) Services and Staff augmentation Services
Why Bourntec: Our Mission is to “Empower our customers to be competitive and profitable through strategic development and deployment of technology based solutions”. We are equipped to provide the following benefits:
Unique Delivery Model
Agile Organization
Quality Of Service
Cost Effective Solutions
More than just professionals with deep technical knowledge, our people have also worked in many
industries and for companies of all sizes. They bring business specific insights to your projects and have a
proven track record in various industries. We believe that our success is built on the success of our clients, and
we do what it takes to give our clients a sustained competitive edge through value and innovation. Our unique
culture promotes excellence and drives innovation through trust, pride and teamwork. We ensure that our
processes are client driven, wherein we assimilate our clients’ processes into our delivery, quality and
measurement processes.
Bourntec Solutions Inc
1701 E Woodfield Road, Suite # 636
Schaumburg, IL 60173
USA
Telephone: (847) 805 6373
Fax: (847) 594 6066
E-mail: [email protected]
Remote Infrastructure Management System
Copyright © 2012 Bourntec Solutions Inc. All Rights Reserved.