Daniel Rojas Address omitted in this version
646 – 522 – 1509 [email protected]
SUMMARY: Military veteran, with a valid Secret Security Clearance, seeking a position utilizing experiences in
management and/or information technologies.
EXPERIENCE:
Help Desk IT Specialist Nov 15 – Present
City University of New York - School of Professional Studies [NYC]
Provided customer support, communicating problem-resolutions in a multilingual environment, to Macintosh and Windows
users (in person, telephone, online chat, or e-mail). Installed and troubleshot end-user software, institution’s proprietary
systems, hardware, and managed e-mail accounts. Submitted reports, analysis, and recommendations as necessary, resolving
over 3,000 support tickets. Re-imaged AIO and other workstations, and deployed A/V equipment.
Network Controller/ Administrator Sept 09 – Oct 15
New York Army National Guard [Continental U.S.]
Managed WAN containing nodes throughout eastern US. Lead SatCom technician, and Team Supervisor, managing a team of
at least 3, operating and maintaining over $50-million-dollar equipment. Collaborated with contractors on debugging and
implementing network devices by L3, Cisco, VSAT, CECOM, and General Dynamics. Assisted in relief, and communication
restoration, efforts during Hurricane Irene throughout NYS.
Provided network-security support to Joint Task Force Empire (military, local enforcement, and various agencies) throughout
tri-state NYC. Assisted in troubleshooting and sustaining satellite and IP infrastructure.
Network Operations Administrator Aug 12 – Aug 13
Operation Enduring Freedom [Afghanistan]
Oversaw performance of 31 personnel. Performed as a Help-desk Manager and Lead Satellite Technician. Managed fiber
network with over 5,000 LAN users. Troubleshot IP, fiber, and satellite infrastructure. Monitored and maintained 24 routers,
20 call managers, one Cisco Unified Call Manager, 80 switches, over 700 VOIP phones, firewalls, IDS/ IPS, and resolved
network issues throughout the WAN. Generated mission essential Network Update Briefs daily. Provided Crypto logical key
changes, encrypted radio fills, and conducted scheduled network-wide encryption changeovers.
TECHNICAL SKILL SUMMARY:
Connectivity & Hardware – Cisco 1800, 2900, 3500 series routers and switches, Cisco 7940,7960, and 303 VOIP, Servers, modems,
Cisco Security Appliances, wireless routers, Laptops and PC’s, data cables, Multiplexers, MIDAS, Promina 400, 800, 1000,
BUC, HPA, SMU, Spectrum Analyzer, Firebird 1000, Firewalls, Riverbed, A/V equipment
Protocols – OSPF, EIGRP, STP, NAT, PAT, TCP, IP, ICMP, PPP, VLAN, 802.1q, VPN, TFTP, FTP, DNS, DHCP, VTP, STP, RSTP,
NTP, SSH, H.323, SIP, SCCP, Exchange, LDAP, CDMA, TDMA, FDMA
Enterprise Apps – SNMPc, Cisco Call Manager Express, Cisco Unified Call Manager, Solarwinds, Cisco Unity Express, VMWare,
Active Directory, Exchange 2010, Outlook, WanManager, M&C, ASDM, Blackboard, Redmine
Desktop Technologies – Microsoft Windows XP/Vista/7/8, Microsoft Office 365, Visio, Word, Excel, Power Point, Access, Adobe,
Remote Desktop, Desktop and Network Printers, RAID, Mac OS X, Lync, GoTo Assist
EDUCATION:
CUNY Baccalaureate for Unique and Interdisciplinary Studies Expected 2018
Degree: B.A., Japanese Language, Business, and Culture
Hostos Community College of the City University of New York Jan 14 – Dec 15
Degree: A.A., Liberal Arts
CompTIA Feb 13 – Feb 13
Certification: Network Plus ce; Security Plus ce
U.S. Army Signal Corps Sept 09 – Dec 10
Certification: Satellite Communication Systems Operator/ Maintainer
Certification: Information Assurance
John Jay College of Criminal Justice of the City University of New York Aug 07 – May 09
Four semesters towards a degree in Forensic Science
Recommended
