PROFESSIONAL
SERVICES
Remote Support Implementation Packages
Contents
Implementation Plan Overview ................................................................................................. 2
Tier 1 Implementation Package (1 day) ..................................................................................... 4
Tier 1 Recommended Architecture ........................................................................................ 4
Tier 2 Implementation Package (2 days) .................................................................................. 6
Tier 2 Recommended Architecture ........................................................................................ 6
Tier 3 Implementation Package (5 days) .................................................................................. 8
Tier 3 Recommended Architecture ........................................................................................ 8
Cloud ............................................................................................................................................ 11
Tier 4 Implementation Package (SOW) .................................................................................. 12
ABOUT BEYONDTRUST ..................................................................................................... 13
Implementation Plan Overview
BeyondTrust® offers four (4) professional services package options for Remote Support.
Our packages are designed to fit your preferred deployment technology and project
scope. Summarized below are the steps required for each services tier to achieve a
successful deployment outcome. We’ll help you determine which tier will work best for
you.
• Tier 1: Single On-Premise Appliance or CLOUD deployment + LDAP
Integration for Rep Authentication
• Tier 2: Two On-Premise Appliances in Active/Passive failover or CLOUD
deployment + LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or
Smartcard Integration for Rep Authentication
• Tier 3: Up to Six Appliances in a Resilient CLUSTER or CLOUD deployment +
LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or Smartcard
Integration for Rep Authentication
• Tier 4: More than Six Appliances in a Resilient CLUSTER or CLOUD
deployment + LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or
Smartcard Integration for Rep Authentication
Tier 1
(~1 days) Tier 2
(~2 days) Tier 3
(~5 days) Tier 4
(Custom)
Appliance Deployment
Cloud ⚫ ⚫ ⚫ ⚫
On-Premise, 1 appliance ⚫ ⚫ ⚫ ⚫
On-Premise, 2 appliances ⚫ ⚫ ⚫
On-Premise, 3-6 appliances ⚫ ⚫
Failover Configured and Tested ⚫ ⚫ ⚫
Atlas Configured and Tested ⚫ ⚫
Other ⚫
Representative Authentication
Local ⚫ ⚫ ⚫ ⚫
LDAP, Active Directory, or SAML ⚫ ⚫ ⚫ ⚫
Two-Factor, Kerberos, RADIUS, or Smart Card ⚫ ⚫ ⚫
Other ⚫
Tier 1
(1 days) Tier 2
(2 days) Tier 3
(5 days) Tier 4 (SOW)
Technical Use Cases
Integration Client Setup (session/recording archival and automated config backup)
⚫ ⚫ ⚫ ⚫
Vault Credential Injection (5 Endpoints and 5 Credentials)
⚫ ⚫ ⚫
Session Initiation
Representative List ⚫ ⚫ ⚫ ⚫
Session Keys ⚫ ⚫ ⚫ ⚫
Issue Submission Survey with Teams ⚫ ⚫ ⚫
Client Deployment
Representative Consoles Manually Deployed 5 5 5 ⚫
Representative Console Mass Deployment Advised ⚫ ⚫ ⚫ ⚫
Support Buttons Manually Deployed 5 5 5 ⚫
Support Buttons Mass Deployment Advised ⚫ ⚫ ⚫ ⚫
Jump Items Manually Deployed 5 per type 5 per type 5 per type ⚫
Public Portal Branding
Logo Only ⚫ ⚫ ⚫ ⚫
Basic CSS Template ⚫ ⚫ ⚫
API ⚫
Tier 1 Implementation Package (Approximately 1 day)
Single On-Premise Appliance or CLOUD deployment + LDAP Integration for Rep
Authentication. Typical deployment timeframe: One (1) business day.
Tier 1 Recommended Architecture
Virtual or physical appliance
Cloud
Tier 2 Implementation Package (Approximately 2 days)
Two On-Premise Appliances (physical or virtual) in Active/Passive failover or CLOUD
deployment + LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or Smartcard
Integration for Rep Authentication. Typical deployment timeframe: Two (2) business
days.
Tier 2 Recommended Architecture
Virtual or physical appliance
Cloud
Tier 3 Implementation Package (Approximately 5 days)
Up to Six Appliances in a Resilient CLUSTER or CLOUD deployment + LDAP and/or
Two-Factor, SAML, Kerberos, RADIUS or SmartCard Integration for Rep
Authentication. Typical deployment timeframe: Five (5) business day.
Tier 3 Recommended Architecture
CLUSTER Architecture – The diagram below shows an example CLUSTER with nodes
in the EMEA and APAC regions.
Master Nodes
Traffic Nodes
Cloud
Tier 4 Implementation Package (Custom SOW)
More than Six Appliances in a Resilient CLUSTER or CLOUD deployment + LDAP
and/or Two-Factor, SAML, Kerberos, RADIUS or Smartcard Integration for Rep
Authentication.
Architecture and scope of a Tier 4 Implementation will be defined in an agreed
Statement of Work.
ABOUT BEYONDTRUST
BeyondTrust is the worldwide leader in Privileged Access Management, offering the
most seamless approach to preventing data breaches related to stolen credentials,
misused privileges, and compromised remote access.
Our extensible platform empowers organizations to easily scale privilege security as
threats evolve across endpoint, server, cloud, DevOps, and network device
environments. BeyondTrust unifies the industry’s broadest set of privileged access
capabilities with centralized management, reporting, and analytics, enabling leaders to
take decisive and informed actions to defeat attackers. Our holistic platform stands out
for its flexible design that simplifies integrations, enhances user productivity, and
maximizes IT and security investments.
BeyondTrust gives organizations the visibility and control they need to reduce risk,
achieve compliance objectives, and boost operational performance. We are trusted by
20,000 customers, including half of the Fortune 100, and a global partner network.
Learn more at www.beyondtrust.com.