Remote MasterMind 4.0You have a mix of corporate-owned mobile devices and bar code scanning equipment and employee-owned consumer mobile devices in locations all across your enterprise. They are constantly on the move or situated in remote locations, and are critical to supporting your employees’ work activities. They make your business operations effective, your business more efficient, and your customers more satisfied. However, the process of managing those devices — keeping the software up-to-date, dealing with multiple operating systems, ensuring proper configurations, ensuring adequate security protections are in place — is time consuming, expensive, and prone to errors. What if you could manage all of these functions on any device within your network, from anywhere in the world, at any time you choose? That’s the power of Remote MasterMind.
Introducing Remote Device ManagementIn addition to enabling you to manage ruggedized
mobile devices from Honeywell and many other original
equipment manufacturers, Remote MasterMind is the
first mobile device management solution to also offer you
the capability to manage Honeywell bar code scanners
from within the same management console. We call this
pioneering capability - Remote Device Management -
offering features not found in traditional mobile device
management solutions. You will manage your devices
utilizing a common user interface with a consistent set
of features and capabilities, reducing the need for training
and eliminating manual processes. You will have a single
tree-view of all managed devices, logically arranged and
mapped to the geography or operational groupings you
define. This speeds your ability to locate specific problems
and quickly identify if a larger potential problem looms.
Since Remote MasterMind is licensed at the device level,
you only purchase what you need.
No CompromisesMany device management solutions force compromises,
they offer limited support across operating systems, or
specialize in one at the expense of the others. With Remote
MasterMind we have taken a solid base of experience in
managing enterprise ruggedized devices in the Windows
ecosystem and extended it to develop enterprise-focused
features on the fastest growing device ecosystems of
Android and iOS. This allows you to have the flexibility to
deploy and manage the right device on the right platform
to meet the demands of your business.
Answers the BYOD ChallengeYou are expected to manage and support a range of
corporate-owned mobile devices to meet your company’s
business needs. You need a solution that also enables
you to support the needs of your BYOD (Bring-Your-Own-
Device) programs. For BYOD support, a significant new
set of features has been added including secure email,
application catalogs, secure content libraries, telecom
expense management, and advanced management
features via Android+. The management web console
Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers and bar code scanners from a single location.
is intuitive and tabular, with consistent configuration and
security screens across operating systems to reduce
learning time and enabling you to manage various operating
systems and their nuances with ease.
Be Enterprise Ready with Android+Android+ technology helps unify the fragmented Android
device ecosystem. With Android+ we offer built-in tight
integration with multiple Android device manufacturers
enabling you to have both flexibility in and control over your
deployments. Unique enabled features include remote control,
enhanced configuration/feature control and security settings.
A Lower Total Cost of OwnershipRemote MasterMind automates and simplifies many of the
routine tasks associated with your mobile device and bar
code scanner deployments. It allows you to configure your
devices, provision software, and set usage parameters,
without touching the physical device or disrupting end users.
Once deployed, Remote MasterMind allows you to update
settings and software, and provides constant visibility to
the operational health and performance of your devices. If
an issue does come up, your call center agents can quickly
access the device remotely in order to diagnose and resolve
the issue, improving uptime and protecting user productivity.
By minimizing the manual labor, travel, and other expenses
associated with managing remote devices, Remote
MasterMind can significantly reduce your total cost of
ownership. According to a recent VDC study, you can
reduce your mobility costs by as much as 83%, saving you
up to $1,100 per device over a typical five-year lifecycle1.
Savings Throughout the Device LifecycleRemote MasterMind provides unprecedented value
throughout the product lifecycle, from the initial staging of
new devices to the redeployment of existing assets to the
final decommissioning and upgrading of your technology.
With the Remote MasterMind client running on your new
devices, preparing them for initial use is fast and easy.
Rather than configuring each device independently, Remote
MasterMind lets you create profiles that define how and
where the device is to be used. From there, you simply
create “packages” that contain the applications, settings,
and configurations for each profile. With the touch of a
button at a centralized location, Remote MasterMind sends
these packages to your devices or scanner host devices,
anywhere in the world. Within minutes, your devices
are ready to use. This eliminates most manual labor and
reduces the chance of human-induced errors, ensuring
consistency in configurations and settings. These same
capabilities also offer you the ability to leverage devices
across your enterprise, relocating them whenever needed,
with automatic deployment of the appropriate settings for
each new location. This helps reduce your spares pool costs.
Keep Your Users ProductiveFor deployed devices, Remote MasterMind helps keep
them operating at peak efficiency. Using group policies,
you can automatically deploy software updates, new
configuration settings, and data to devices in the field
over any Wi-Fi® or cellular network, or anywhere within
your corporate network. Our advanced compression
1Total Cost of Ownership Models for Mobile Computing and Communication Platforms, Third Edition, Track One, Volume 3: Mobile Device Management Software, David Krebs, VDC Research
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and confirmation algorithms allow the updates to be
delivered, even over slow or unstable connections. If
users ever have an issue with the device, Remote
MasterMind allows your call center agents to troubleshoot
any device remotely. For mobility, device agents can
view and work with the registry and data files, download
patches, and reset parameters. They can even show the
user how to operate and navigate new applications in real
time to maximize productivity.
Optimize Your Device Ownership Experience with Mobile Device and Scanner MetricsRemote MasterMind delivers a rich set of standard metrics
to help you provide real-time proactive issue management
and reduce device and worker downtime. Remote
MasterMind has been enhanced to provide automatic
or on-demand tracking of additional key operational metrics
on select Honeywell mobile computers and bar code
scanners. Metrics such as system performance, battery
life, on/off events, keyboard and touch panel presses, time
spent in a charging station, network connectivity (on or
off-line) and speed and success of bar code scans and
decodes are collected and made available for analysis. This
new functionality helps enterprises improve productivity by
identifying potential training issues based on device usage.
Additionally, it arms IT professionals with information
they can use to more effectively troubleshoot remote
devices in the field, or locate under-utilized devices that
could be re-purposed.
Industry-Leading Mobility Security FeaturesRemote MasterMind also provides advanced security
features that let you control how your devices are used
and how information is accessed. These features include:
• Authentication policies using Active Directory Domino,
or Generic LDAP so your end users are authenticated
onto the network using the same credentials they use
in the office
• Device lockdown that allows you to restrict end user
access to specific applications and websites
• Application run controls that prevent restricted
applications from running on your devices
• Out-of-contact device policies that when supported
define actions to be taken automatically when a device
has been lost, stolen, or fails to contact the server for a
specified period of time
• File encryption at the kernel level encrypts data
stored on the device, as well as on an SD or memory
card, helping you to achieve compliance with
industry regulations. Remote MasterMind uses FIPS
140-2 validated AES-256 encryption to secure your
mobile data. Similarly, communications with corporate
resources are encrypted using standards-based SSL
communication and FIPS 140-2 certified algorithms.
• Antivirus/malware device protection as well as web
filtering for Android
• Streamline certificate management and distribution
• Device feature control policies that allow you to
selectively disable device hardware features, such as
Bluetooth® wireless technology and cameras
Key FeaturesAsset TrackingInstantly take inventory of all deployed Remote Master
Mind-enabled devices and retrieve serial numbers, model
numbers, firmware versions, and many other details.
• Simplifies asset reporting and depreciation
• Provides visibility into device status (on- or off-line)
Software DistributionDistribute software updates across all supported device
platforms with the click of a button or via application catalogs
• Reduces high-touch and high cost travel and onsite
labor
• Reduces the amount of time needed to roll out new
large-scale deployments
• Enables rapid deployment of urgent security updates or
business critical functionality
• Helps support compliance activities in regulated
environments
Configuration ManagementMake configuration changes across your multiple operating
system device base with a consistent user experience.
• Instantly update the configuration of one device or
thousands of devices, without making a site visit
• Ensures correct configuration with automatic updates to
re-assigned and new devices
• Device groupings allow devices to automatically
configure themselves based on pre-defined criteria
• Reduces labor costs and enables rapid deployments
Supported Honeywell Devices
Mobile Computers
Supports other OEMs including Motorola, Intermec and others
Dolphin® 6000, 6100, 6500, 7600,
7800*, 7800hc*, 7800 Android,
9700*, 9700hc*, 99EX*, 99EXhc*,
99GX*, 70e - Android and Windows,
Marathon, MX7, Tecton, MX8, MX9,
HX2, HX3, Thor VM1, VM2, VX8,
VX9, Optimus 5900, S5500, ScanPal
2 and most retired products.
Bar Code Scanners
Xenon 1900, 1902, 1910, 1912
Granit 1910i*, 1912i*
Voyager 1200g, 1202g, 1250g, 1400g
Hyperion 1300g
Genesis 7580g
Vuquest 3310g
Stratos 2700* and USB attached
19xx or 12xx scanners; 4600g,
4820g (USB HID Keyboard)
OEM Engines: N8600, N5600,
N4300, N7300
Operating Systems
Mobile Devices: Microsoft® Windows® CE, Windows® Mobile, Google Android™ and Apple® iOSScanner Device Hosts: Microsoft® Windows XP 32-bit, Windows 7 32/64-bit, POSReady2009, POSReady 7Computers: same as scanner hosts plus Windows 8
*Enhanced device metrics supported
Remote MasterMind 4.0
Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers and bar code scanners from a single location.
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Remote Diagnostics and Device MonitoringMonitor device health information, such as battery status,
radio performance and communication errors, from any
location, and remotely control a device to see exactly
what the user sees.
• Speeds problem resolution and reduces the length of
support calls
• Creates baseline performance standards and uses
alerts to automatically identify issues
• Simplifies communication between end users and
help desk using two-way chat
Exclusive Access to Honeywell Device MetricsMonitor the performance of mobile device and retrieve
metrics such as scan counts, radio activity,
and keypad and touch screen usage
• Analyzes vital statistics to identify potential areas for
process improvements
• Identifies poor quality codes that hinder productivity
• Receive proactive notification of device performance
issues or failures
• Measures device usage and locate older poor
performing devices for prioritizing in refresh cycles
Better Management of your People and ProcessesRemote MasterMind also provides the tools and
technologies you need to control how and where your
mobile assets are being used. For example, using the
locationing feature on mobile devices gives you the ability
to locate and track your GPS-enabled devices anywhere
in the world. With this feature, you can easily confirm the
location of a vehicle of a field service worker, or track the
movements of your devices and people to find greater
workflow efficiencies.
These locationing features are enhanced with geofencing.
With geofencing, you can define specific actions to be
taken automatically whenever a device enters or leaves a
predefined area. You can also identify the postal address
of a device, send driving directions from the help desk and
even receive live traffic condition updates.
For more information on or to download a free
trial copy of Remote MasterMind 4.0, please visit
www.honeywellaidc.com/ReM.
Remote MasterMindDeployment Server(s)
Remote MasterMindManagement Console(s)
Remote MasterMindDatabase
Remote MasterMindDevice Agents
Microsoft® Windows®
Google® Android™
Internet or
Corporate Network
Apple® iOS™
Retail POS
Bioptic Scanner Auxiliary Scanner
Host Computer
Bar Code Scanner
Remote MasterMind 4.0
Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers and bar code scanners from a single location.
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