Sample Billing Data Pack Administration Guide
Release 1.1 Document Version (UK) 1
CISCO WEBEX CALLING SAMPLE BILLING DATA PACK DOCUMENT NUMBER ©2015 BROADSOFT, INC. PAGE ii
BroadSoft ® Guide
Copyright Notice Copyright© 2015 BroadSoft, Inc.
All rights reserved.
Any technical documentation that is made available by BroadSoft, Inc. is proprietary and confidential and is considered the copyrighted work of BroadSoft, Inc.
This publication is for distribution under BroadSoft non-disclosure agreement only. No part of this publication may be duplicated without the express written permission of BroadSoft, Inc., 9737 Washingtonian Boulevard, Suite 350, Gaithersburg, MD 20878.
BroadSoft reserves the right to make changes without prior notice.
Trademarks Any product names mentioned in this document may be trademarks or registered trademarks of BroadSoft or their respective companies and are hereby acknowledged.
This document is printed in the United States of America.
CISCO WEBEX CALLING SAMPLE BILLING DATA PACK DOCUMENT NUMBER ©2015 BROADSOFT, INC. PAGE iii
Document Revision History
Example
Release Version Reason for Change Date Author
1.0 1 Created document. January 28, 2015 A Rendle
1.1 1 CDR Sample data refreshed. Sept 08, 2015 A Rendle
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Table of Contents
1 Summary of Changes ...................................................................................................................1
1.1 Changes for Release 1.0, Document Version 1 ......................................................................... 1 1.2 Changes for Release 1.1, Document Version 1 ......................................................................... 1 2 Introduction ....................................................................................................................................2
3 Call Scenarios ................................................................................................................................3
3.1 Call Types ..................................................................................................................................... 4 3.2 Inbound Call Scenarios ................................................................................................................ 5 3.3 Outbound Call Scenarios ............................................................................................................. 8 4 Sample Data ....................................................................................................................................9
4.1 CDR Sample Data ........................................................................................................................ 9 4.1.1 Sample CDR files containing the sample scenarios below: .............................................. 9 4.1.2 Call scenario samples, Inbound and Outbound calls - Excel Format ............................ 10
4.2 Inventory Report ........................................................................................................................ 11 4.2.1 Sample Inventory Report files relating to the sample call scenarios: ............................ 11 4.2.2 Inventory Report Samples - Excel Format ...................................................................... 12
4.3 Order Detail Report ................................................................................................................... 13 4.3.1 Sample Order Detail Report files relating to the sample call scenarios: ........................ 13 4.3.2 Order Detail Report Samples - Excel Format ................................................................. 14
References .......................................................................................................................................... 15
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Table of Figures
Figure 1 BroadCloud Platform Typical Service Provider Deployment Scenarios ................................... 3
CISCO WEBEX CALLING SAMPLE BILLING DATA PACK DOCUMENT NUMBER ©2015 BROADSOFT, INC. PAGE 1
1 Summary of Changes
This section describes the changes to this document for each release and document version.
1.1 Changes for Release 1.0, Document Version 1 Document Created
1.2 Changes for Release 1.1, Document Version 1 CDR sample data refresh
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2 Introduction
The purpose of this document is to aid new Service Providers to enable their billing system to use the BroadCloud billing files. This document provides call scenario CDR examples. It also contains the related Inventory Report and Order Detail report files that were generated when setting up the typical deployment scenarios depicted in the diagram below. All the sample files are contained within an accompanying ‘.zip’ compressed file. File Name: “BroadCloud Sample Billing Data Pack Files (UK)-V1.1.zip”. They have also been embedded within this document.
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3 Call Scenarios
The examples that follow have been divided into 2 distinct groups;
Inbound call scenarios
Outbound call scenarios
The following diagram depicts the BroadCloud platform and some typical Service Provider deployment scenarios. The diagram has been included as an aid to illustrate the sample call scenarios and associated example CDRs.
Serv
ice
Prov
ider
sCu
stom
ers
Site
sU
sers
Service Provider 1 Service Provider 2
Customer A Customer B Customer C Customer D
Site 1 Site 2 Site 1 Site 2 Site 1 Site 2 Site 2
User 1
User 3
User 7 User 8 User 12User 2 User 4
User 6
User 5
User 9 User 13
Site 1
User 10
User 11
Figure 1 BroadCloud Platform Typical Service Provider Deployment Scenarios
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3.1 Call Types Call Types
Call Types
Designator Call Type
DA Directory Services and Blind & Disabled Directory Inquiry
TO Geo - Non-Geo Rate, Corporate Numbers, VoIP Numbers and Future Use
MOB Mobile, Personal Numbers
TF Freephone
TPS Special Rate Services, Premium Rate Services and Premium Rate - Adult Sexual
EM Emergency Services
IN International
OA Operator Assistance, Social Helplines, Speaking Clock and Minicom - Voice Text Services
SNEN Non-Emergency – Police and NHS
IOA International Operator
LO Local Dialling
VOIP VOIP to VOIP
TRMT Treatment
Example call scenario ‘Call Types’
Outbound Calls
Example Call Call Type Call Direction
User 1 calls User 2 VOIP O
User 2 calls User 3 VOIP O
User 1 calls User 4 TO O
User 4 calls User 8 TO O
User 1 calls a PSTN number TO O
Inbound Calls
Example Call Call Type Call Direction
Inbound call, where User 8 receives a call from User 4
LO T
Inbound call, where User 1 receives a call from a PSTN number
LO T
Call Direction is indicated as;
‘O’ – Originating, for outbound CDRs
‘T’ – Terminating, for inbound CDRs
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3.2 Inbound Call Scenarios
Item Scenario
1 • PSTN number calls “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• “User 1” answers.
2 • PSTN number calls “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• “User 1” Does not answer.
3 • PSTN number calls “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• “User 1” has Simultaneous ring (sim. ring) active.
• “User 1” simultaneous ring set to call their mobile phone (“User 1-Mob”)
• “User 1” Does not answer.
• “User 1–Mob” answers.
4 • PSTN number calls Hunt Group (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• Hunt Group calls “User 10” and “User 11” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• “User 10” Does not answer.
• “User 11” Answers.
5 • PSTN number calls Hunt Group (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• Hunt Group calls “User 10” and “User 11” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• “User 10” Does not answer.
• “User 11” Answers.
• “User 11” transfers the call to “User 10” with Transfer Consult.
6 • PSTN number calls “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• “User 1” has ‘Do not disturb’ feature active.
• Do not disturb feature forwards the call to “Voice Mail”. (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
7 • PSTN number calls “User 10”. (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• “User 10” has ‘Call Forward Always’ feature active. o “User 10” ‘Call Forward Always’ set to forward to “User 11”.
(Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
o Call Forward Always feature, forwards the call to “User 11” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• “User 11” Answers.
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Item Scenario
8 • PSTN number calls “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• “User 1” has ‘Remote Office’ feature active. o “User 1”s ‘Remote Office’ number set to their mobile phone number
(“User 1-RO”)
• “User 1” ‘Remote Office’ forwards the call to “User 1-RO”.
• “User 1-RO” Answers.
9 • PSTN number calls a Call Centre (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• Call Centre calls o “User 10”
o “User 11”
• “User 10” Answers.
• “User 11” Does not answer.
10 • PSTN number calls an Auto Attendant (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).
• The Auto Attendant has 2 options; o Option 1 to call “User 10”
o Option 2 to call “User 11”
• PSTN number selects option 1.
• Auto Attendant calls “User 10”.
• “User 10” Answers.
11 • “User 2” Calls “User 3”
(Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 3” Answers.
12 • “User 2” Calls “User 3” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 3” Does not answer.
13 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 2” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 2” Answers.
14 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 2” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 2” Does not answer.
15 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’).
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Item Scenario
• “User 4” Answers. 16 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’)
Calls “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’).
• “User 4” Does not answer.
17 • PSTN number calls “User 2” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 3” uses ‘Call Pick Up’ Feature.
• “User 3” Answers.
• “User 2” Does not answer.
18 • “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’) Calls “User 8” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer C’, Site: ‘Site 2’).
• “User 8” Answers.
19 • “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’) Calls “User 8” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer C’, Site: ‘Site 2’).
• “User 8” Does not answer.
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3.3 Outbound Call Scenarios
Item Scenario
1 • “User 1” calls a PSTN number (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• The PSTN number answers.
2 • “User 1” calls a PSTN number (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
• The PSTN number does not answer.
3 • “User 2” calls “User 3” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 3” has Simultaneous ring (sim. ring) active.
• “User 3” sim. ring set to call their mobile phone (“User 3-Mob”)
• “User 3” Does not answer.
• “User 3-Mob” answers.
4 • “User 2” calls “User 3” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).
• “User 3” Answers.
• “User 3” transfers the call to PSTN number with Transfer Consult.
5 • “User 1” has ‘Remote Office’ feature active. (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).
o “User 1” ‘Remote Office’ number set to their mobile phone (“User 1-RO”)
• “User 1” calls PSTN number.
• “User 1” ‘Remote Office’ calls “User 1-RO”
• “User 1-RO” Answers.
• “User 1” ‘Remote Office’ calls PSTN number.
• PSTN Number answers
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4 Sample Data
4.1 CDR Sample Data So that you can test both inbound and outbound CDRs, both Service Provider 1 and Service Provider 2’s CDRs have been included in the accompanying example file pack.
NOTE:
Only CDR Call legs for “Service Provider 1” users will appear in “Service Provider 1”’s CDR file.
Only CDR Call legs for “Service Provider 2” users will appear in “Service Provider 1”’s CDR file.
The sample files have also been embedded within this document below.
For further information obtaining and using the BroadCloud CDR files, please reference the “BroadCloud CDR Download Service v3” document.
4.1.1 Sample CDR files containing the sample scenarios below:
4.1.1.1 Reseller ‘Service Provider 1’ CDR
File Name: ServiceProvider1-BroadSoftCDR_2015_08_18_001.csv(.txt)
Please double click the icon below to open file.
4.1.1.2 Reseller ‘Service Provider 2’ CDR
File Name: ServiceProvider2-BroadSoftCDR_2015_08_18_001.csv(.txt)
Please double click the icon below to open file.
NOTE: The above x2 sample ‘.csv’ files’ names have been suffixed with ‘.txt’ to ensure they open in the correct format.
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4.1.2 Call scenario samples, Inbound and Outbound calls - Excel Format Please see the accompanying example file which contains the inbound and outbound call examples described in sections ‘3.2’ and ‘3.3’ above in Excel format.
Sample File Name: “BroadCloud Sample Billing Data Pack CDRs V1.0.xlsx”
The document has also been embedded below, within this document.
Please double click the icon below to open the file.
BroadCloud Sample Billing Data Pack CDRs
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4.2 Inventory Report The below attached Inventory Report files contain the records for each customer detailed in Figure 1 above in section 3.
The records in the inventory reports were generated when configuring the typical service provider deployment scenarios that were used to create the sample CDR records.
For further information on obtaining and using the Inventory Reports, please reference the “BroadCloud PBX - Service Provider Reporting” document.
4.2.1 Sample Inventory Report files relating to the sample call scenarios:
4.2.1.1 Reseller ‘Service Provider 1’, Customer ‘Customer A’
File Name: ServiceProvider1-CustomerA-Inventory Report-09-08-2015-4-28-36-261.csv(.txt) Please double click the icon below to open file.
4.2.1.2 Reseller ‘Service Provider 1’, Customer ‘Customer B’
File Name: ServiceProvider1-CustomerB-Inventory Report-09-08-2015-4-29-16-181.csv(.txt) Please double click the icon below to open file.
4.2.1.3 Reseller ‘Service Provider 2’, Customer ‘Customer C’
File Name: ServiceProvider2-CustomerC-Inventory Report-09-08-2015-4-39-36-423.csv (.txt) Please double click the icon below to open file.
4.2.1.4 Reseller ‘Service Provider 2’, Customer ‘Customer D’ File Name: ServiceProvider2-CustomerD-Inventory Report-09-08-2015-4-39-56-678.csv (.txt)
Please double click the icon below to open file.
NOTE: The above x4 sample ‘.csv’ files’ names have been suffixed with ‘.txt’ to ensure they open in the correct format.
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4.2.2 Inventory Report Samples - Excel Format Please see the accompanying example file which contains the Inventory Reports examples described in sections ‘4.2.1’ above in Excel format.
Sample File Name: “BroadCloud Sample Data Pack Inventory Reports (UK)-V1.1.xlsx”
The document has also been embedded below, within this document.
Please double click the icon below to open the file.
BroadCloud Sample Data Pack Inventory Re
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4.3 Order Detail Report The below attached Order Detail Report files contain the records for each customer detailed in Figure 1 above in section 3.
The records in the Order Detail reports were generated when configuring the typical service provider deployment scenarios that were used to create the sample CDR records.
For further information on obtaining and using the Order Detail Reports, please reference the “BroadCloud PBX - Service Provider Reporting” document.
4.3.1 Sample Order Detail Report files relating to the sample call scenarios:
4.3.1.1 Reseller ‘Service Provider 1’, Customer ‘Customer A’ File Name: ServiceProvider1-CustomerA-Order Detail Report-02-05-2015-4-19-18-990.csv(.txt)
Please double click the icon below to open file.
4.3.1.2 Reseller ‘Service Provider 1’, Customer ‘Customer B’ File Name: ServiceProvider1-CustomerB-Order Detail Report-02-05-2015-4-19-38-896.csv(.txt)
Please double click the icon below to open file.
4.3.1.3 Reseller ‘Service Provider 2’, Customer ‘Customer C’ File Name: ServiceProvider2-CustomerC-Order Detail Report-02-05-2015-4-21-58-901.csv(.txt)
Please double click the icon below to open file.
4.3.1.4 Reseller ‘Service Provider 2’, Customer ‘Customer D’ File Name: ServiceProvider2-CustomerD-Order Detail Report-02-05-2015-4-22-19-214.csv (.txt)
Please double click the icon below to open file.
NOTE: The above x4 sample ‘.csv’ files’ names have been suffixed with ‘.txt’ to ensure they open in the correct format.
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4.3.2 Order Detail Report Samples - Excel Format Please see the accompanying example file which contains the Order Detail Report examples described in sections ‘4.2.1’ above in Excel fromat. Sample File Name: BroadCloud Sample Data Pack-Order Detail Reports (UK)-V1.1.xlsx”
The document has also been embedded below, within this document.
Please double click the icon below to open the file.
BroadCloud Sample Data Pack-Order Detai
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References
[1] BroadSoft, Inc. 2015. BroadCloud Call Detail Record Download Service, Available from BroadSoft at xchange.broadsoft.com.
[2] BroadSoft, Inc.2015. BroadCloud PBX - Service Provider Reporting, Available from BroadSoft at xchange.broadsoft.com.