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Redefine ECM Monitoring
user/ReveilleSoftware
@ReveilleSoftwre
company/Reveille-Software
/ReveilleSoftware
Industry Facts: ECM Insights and Truths
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“Managing & Monitoring Business-Critical Content & Capture Applications”, AIIM White Paper, 2014 Top Technologies For Your BT Agenda, Forrester Research, Inc., July 29, 2014. Rethinking ECM: Content Finds Its Place In Agile, Mobile, And Growth-Focused Enterprises, Forrester Research, Inc., May 15, 2014.
Pro
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-eng
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Cloud
Agile
Upgrades
Consolidation
Rationalization
Growing
Standardization
Mig
ration
Governance
Exte
rna
l a
cce
ss
User adoption
Integrations
Addin
g s
yste
ms
Expansion
Saas
Industry Change
Industry Facts: ECM Insights and Truths
Content systems are just as critical to business
operations as transactional systems.
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Have specific and measured SLAs for uptime.
Are in a position to monitor trends over time against
user loading, content volumes, geographical
locations, upgrades
“Managing & Monitoring Business-Critical Content & Capture Applications”, AIIM White Paper, 2014
That’s Where Reveille Comes In
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Preempt issues by notifying IT about problems before your end-users are impacted.
Automate problem isolation and resolution for your business-critical content applications.
Communicate objectively your application service levels to IT and management over time.
Protect content from unwarranted behavior by employees.
Reveille’s Approach
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Comprehensive Platform
Management
Real-Time User Transaction
Management
Optimized ECM Application
Health
Complete Application Management
for ECM application(s) on-premise and in the cloud
Decision Support Console
• Monitor Application Status
• View Dashboards
• Generate Reports
• Access Scorecard Metrics
• Report on Real User Activity
• View User Transaction Dashboards & Data
OPERATIONAL CONSOLES
• Configure Wizard-based Tests
• Set Up Conditional Testing & Automatic Remediation
Admin Console
Scheduled & Ad-Hoc Reports
Configurable Dashboards
Distributed Configuration
SERVICES
Reveille Technology Platform
Notifications Remote Collectors
Automatic Remediation
Out-of-Box Tests
Real User Monitoring
Test Key Processes
with Thresholds
Reveille Database Analytics
ECM Application Management
ECM Application Management
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Decision Support Console
• Monitor Application Status
• View Dashboards
• Generate Reports
• Access Scorecard Metrics
• Report on Real User Activity
• View User Transaction Dashboards & Data
OPERATIONAL CONSOLES
• Configure Wizard-based Tests
• Set Up Conditional Testing & Automatic Remediation
Admin Console
Scheduled & Ad-Hoc Reports
Configurable Dashboards
Distributed Configuration
SERVICES
Reveille Technology Platform
Notifications Remote Collectors
Automatic Remediation
Out-of-the-box
Tests
Real User Monitoring
Business and
Functional Tests
Reveille Databas
e Analytics
Reveille Solutions For:
EMC® Documentum®
EMC® Captiva®
EMC® InfoArchive
EMC® xCP and xCP-based applications
EMC® Document Sciences® xPression
IBM® FileNet® P8
IBM® Content Manager®
IBM® Datacap
Kofax®
Microsoft® SharePoint®
Business Dashboards
• At-a-glance status in graphical or hierarchical dashboard
• Proactively respond to errors
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Health Check Dashboard
• Rapidly select desired metrics
• Quickly pinpoint trouble spots with at-a-glance current average and period high-low values
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Documentum DFC Support
• Real user performance for any DFC-based application
• Get alerts when user performance for any specific transaction exceeds thresholds
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Documentum Message Performance
• Configurable display of granular DFC and SQL performance
• Identify spikes in volumes and performance
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End-User Transaction Performance Details
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• Verify user performance
• Filter by transaction type
• Get alerts on transactions exceeding SLAs
Dashboard: Response Time
• Live transaction counts
• At-a-glance view of all end-user service levels
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Notifications, Alerts and Mobile
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• Complete scheduling capabilities for alerts and reports
• Alerts via email, RSS, SMS, Text & SNMP
• Access to monitors & status via iPhone, iPad, Android
Key Performance Metrics/Scorecard
• Rapid setup scorecards reveal trends and focus areas – such as the need to plan for system growth
• Visualize system KPI’s and track over time
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Reporting: Scheduled & Ad Hoc
• Performance Summaries by User and Transaction
• Accurate capacity and usage reports
• Deliver up-the-line
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Benefits of Reveille
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Reduced Support and Management Costs
Increased End-User Productivity
Ensure Regulated Document Production
Ensured Service Levels
Reduced Support and Management Costs
Measured by:
• Fewer Support tickets
• Decreased MTTR (time)
• Reduced application
support (resources)
• More insight for capacity
planning/chargebacks
Increased End-User Productivity
Measured by:
• Increased application ROI
• Meeting SLAs & ability to report
to stakeholders
• More productive/satisfied users
Ensure Regulated Document Production
Measured by:
• Decreased risks/potential
fines for non-compliance
• Increased visibility/time to
prepare audit findings