Quest Director of Special Interest Groups
Deputy Chief Information Officer,City of Orlando
2004
John Matelski
SIG Opening General Session
2004
Shaping our Future
Mission Critical Vendor
Business Partner
PeopleSoft is…
Software Provider
Maintenance Provider
Profit/Revenue Focus
Growth through Acquisition
Accountable to Stockholders
Not Oracle!
Global User Community Facilitator
Business Partner
Quest is…
Solution Value Enhancer
Networking Enabler
Member/Subscriber Focused
Growth through collaboration
Accountable to YOU
Not Oracle! Or PeopleSoft
Real Enhanced Value Experience (REV)
International Customer Advisory Board User Group
Integration Update
ICAB Project Team
Carol A. Giannini Amersham Biosciences John A. Matelski City of Orlando Steve Snodgrass Graniterock Company Stan Land Duke Energy Bob Parkins Xansa Tony McNamara United KFPW Kirk Chan PeopleSoft Bill Hewitt PeopleSoft Nancy Metzger PeopleSoft John Schiff PeopleSoft Michael Webb PeopleSoft Jim Whalen Boston Properties Dave Mawby City of Oshawa Steve Comes PeopleSoft 14 people, 6 PeopleSoft personnel
Data Points
172 User Groups/Chapters/Councils
Geographic- US & Canada (RUGs/LUGs) 65- Outside U.S. & Canada (RUGs/NUGs/Chapters) 35
Industry/Product/Technology- Special Interest or
Industry User Groups (SIGs/IUGs) 60160
- Product Advisory Councils (PACs) 12
172
U.S. & Canada
Automotive HomebuildersCommunications/Utilities Industrial ManufacturingConstruction Services & Materials Life SciencesConsumer Packaged Goods Migration Advisory CouncilCustomer Relationship Management Paper ProductsEnergy & Chemical Solutions Real EstateEquipment Management Service ProvidersFinancial Services TechnologyFinancials Wholesale DistributionGlobal Accounts Workforce ManagementGovernment World Advisory Council
Product Advisory CouncilsSales/MarketingService/SupportFinancialsPerformance/Risk ManagementEnterprise Services AutomationHRMSContributor RelationsStudent AdministrationTechnologyPortalsManufacturing/Supply ChainSupplier Relationship Mgt
BenefitsBillingCommunications (IUG)CRM-North AmericaCRM-UK/IrelandDB2 OS/390Distributors/Manufacturers (IUG)Energy (IUG)EPM-North AmericaFederal User Network (IUG)Financial Services (IUG)Financial Services-Asia Pac (IUG)Financial Services-EMEA (IUG)Global Human Capital Mgt.Global Payroll-UKGovernment Contracting (IUG)Government Public Sector (IUG)Healthcare (IUG)Higher Education (IUG)Higher Education-AUS/NZ (IUG)HRMS-MexicoOracle DatabaseOrder ManagementPensionPeopleSoft AS400ProjectsPSCareRecruitingReporting & AnalysisRetail (IUG)Retail UK (IUG)SQL ServerStaffing (IUG)Supplier Relationship MgtSupplier Relationship Mgt-UKTechnology-UKTime & LaborTreasury
Automotive
High LowProduct Alignment
Hig
hLo
wIn
dust
ry A
lignm
ent
Construction Services & Materials
Consumer Packaged Goods
Customer Relationship Mngmt
High-Tech ElectronicsEnergy & Chemical Solutions
Equipment Management
Financials
Government
Wholesale Distribution
Manufacturing
Technology
Life Sciences
Service Providers
Paper Products
Real EstateCommunications/Utilities
Global Accounts
Homebuilders
Workforce Management
Financial Services
Industrial Fabrication & Assembly
DB2-OS/390PeopleSoft AS400
CommunicationsEnergy
Distributors/Manufacturers
Federal User Network
Healthcare
CRM North AmericaCRM-UK/Ireland
Oracle DatabaseTechnology-UK
EPM-North America
HRMS-Mexico
StaffingHigher EducationHigher Education-AUS/NZ
Financial Services-Asia PacFinancial Services-EMEA
Financial ServicesGovernment Contracting
Government Public Sector
Benefits
Billing
RetailRetail-UK
Global Human Capital Mgt
Global Payroll
Order Management
Pension
TreasuryRecruiting
Order ManagementPS Care
Time & Labor
Supplier Relationship MngtSupplier Relationship Mngt-UK
SQL Server
Projects
Reporting & Analysis
PeopleSoft IUG's JD Edwards SIG's LeadCommunications Communications / Utilities JDEDistributors' Manufacturers' Industrial / Wholesale Distribution JDEEnergy Energy & Chemicals JDEFinancial Services Financial Services PSFTGovernment Public Sector Government PSFTFederal User Network PSFTHealthcare PSFTHigher Education PSFTHospitality PSFTRetail PSFTStaffing PSFT
Consumer Packaged Goods JDEConstruction Services & Materials JDEHomebuilders JDEPaper Products JDEReal Estate JDELife Sciences JDEService Providers JDEAutomotive JDE
Industry Group Mapping
Business Drivers
Business Drivers - PeopleSoft
PeopleSoft Operating as One Integrated Company
Centralized Industry Organization– Five Industry Groupings with 37 Industry Sectors
Centralized Technology/Tools Development Group
Managing Resource Demands– Speakers, Logistics, Support
Need for a Consistent Process & Tools for Requirements Management
Need for the Value of our Investments to Continually Appreciate– Engage PeopleSoft as a Partner
Need for Standardized Processes & Services– How Do We Interact & Collaborate with Other Customers & with PeopleSoft?– Facilitate the Work of Volunteers
Power of the Shared Voice– Points of Influence– Obtaining Resources & Attention– Alignment
Absorb Content & Pace of Change– Learn New Reference Points– Higher Level of Change for J.D. Edwards Customers
Business Drivers – Customers / User Groups
Sustainability– 170+ User Groups
Alignment– Significant Geographic Overlap Between Two User Group Models– Geographic Overlap within PeopleSoft’s User Groups– Little Overlap for Special Interest & Industry User Groups
Takeaways
Priorities = Interaction!– Geographic = Interaction + Knowledge/Education– SIGs/IUGs = Interaction + Product Influence
Support Services– Opportunities to Close Gap Between Importance & Quality– #1 Staff Resource/Sponsorship from PeopleSoft– #2 Agenda Development/Speakers– SIGs/IUGs – Web Site+Meeting Logistics+Issue Resolution/Enhancements
Takeaways
PeopleSoft Maintenance $ Breakdown
Action PlanIntegrated User Group Model
User Group Requirements Process
StandardTemplateDocument
Market InputsIndustry SolutionsProduct Solutions
PeopleSoft Staff/Field Operation
Global SupportCenter or
Customer Care
Entered intoRequirementsManagement
SystemInpu
ts Planning &Prioritization
Process
Other...
User Groups
Status Updates/Combine Requests
[RequirementsManagement System]
Feedback - Communications
Impact Analysis
TraceabilityVisibility
Accountability
Commitment to ConsiderRequests in the Next
Planning & PrioritizationCycle
Integrated User Group Model
New Model
New Model – Challenges to Overcome
Resistance to / Uncertainty of Change Increased travel to attend UG events Legal issues (Incorporation) Appropriate Focus – E, E1, W UG Board Integration (Appropriate
Representation Market uncertainty
Where do we go from here?
Analyst Take
What you receive from an independent users group is an uncontrolled message, combined channels for information, and a user led event. What you get from a direct relationship with the vendor is a marketing conference, controlled messaging, and separate channels of communication.
-Kristian Steenstrup, Research V.P. Business Applications
Enterprise One & Enterprise WorldCustomers Evolving Role
Embrace the evolving PeopleSoft ICABUGIS model
Obtain strategic product direction from vendor; tactical information from Quest (other customers)
Take advantage of the focused, undiluted customer to customer experience that Quest provides
Chart your own future and control your own fate!
Utilize access to unbiased information that flows between and among customers
Provide a mechanism for open customer to customer and customer to vendors networking and collaborationEnable sharing of lessons learned and best practices for all phases of implementationProvide an outlet for local user groups to continue focused collaborationContinue polling customers & fill voids that our vendor does not provide
Provide a mechanism to independently evaluate political, economic, global, technical and operational aspects of your implementation
Be the collaborative voice for E1 and World customers
Quest User Group Evolving Role