A global education design and innovation firm
Quantum Thinking takes a human-centered, design-based approach to
helping institutions innovate and transform teaching and learning
Current Market Solutions
POINT SOLUTION SERVICES
• Single instance/single
problem intervention
• Fails to cure dependent,
adjacent root cause
• Unique non-replicable
process
• Micro vs. macro
• Tactical vs. Strategic
• Vendor vs. Institution
serving
PRIVATE SECTOR PBR
• Non-replicable processes
• Expensive macro
approach with limited
sustainable results
• “Walk away” no leave-
behind processes
• Limited strategic cultural
change
• Top down executive level
focus
• Transaction vs. investment
Design
Thinking
Approach:
“Transferrable
Practice”
Complex
Problems
Multiple
DisciplinesSingle
Discipline
Simple Focus
Problems
Traditional
Consulting
Practice
Model
Design
Consulting
Practice
Model
Supply Chain Systems
Institutional Systems
Anne’s Graphic)
Recreate for PESTE
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The PESTE Factor
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Political
Environmental
Social
Technological
Economic
• Faculty
• Staff
• Students
• Administration
• Deans
• Provosts
• Workforce
• Federal and
state regulatory
+ =
Elements of Quantum Thinking Design Process
“Fuzzy” Front End
Research
Collaboration
Open Teams
Visualization
Test
Filter
Design
Front Ended innovation process
Qualitative, activity based research
Collaborative cross function co-developing w/ end users
Embracing open innovation and open co-development
Visualization and demonstration of early, iterative concepts
Rapid concept mock-up and test drive
Fail fast & cheap to bring forward strongest ideas and models
Design process collaborative, cross functional execution
Traditional “Big 6” BPR
Design Model Approach
• Single Discipline• Isolated problem• Single solution
• Single discipline,• Executive team• Isolated problem
• Interconnected disciplines• Cross discipline teamwork• Complex, interdependent,
connected problems
Elements of Quantum Thinking Design Process
Principles
Tests
Plans
Observations
Rea
lAbstract
Understand Design
ANALYSIS SYTNTHESIS
RESEARCH REALIZATION
Explore
CONCEPTS
Frame
SOLUTIONS
Realize
OFFERINGS
Frame
INSIGHTS
Sense
INTENT
Know
CONTEXT
Know
PEOPLE
1
2
3
45
6
7
Closing the Culture Gap
100% Reliability 100% Validity
Institutional BPR Design Thinking
QuantumThinkingApproach
QT Core Focus- Design Approach/Research Informed
1. Student success
• Understanding student experiences/gen Y
• Xxxx
2. Education delivery designing new education spaces
• Credentialing
• Developing new economic models around education delivery
3. Redesigning the culture of the institution
• Design Thinking practice management & knowledge transfer
3. Contextual analytics
• Analytics systems design
• Interpretation and action planning
5. Technology 3.0
• Navigating and optimizing the supply chain maze
6. Revenue streams
Design Thinking principles and how it is applied in the QT Practice:
• Design is most often used to describe an object or end result,
• Design in its most effective form is a process, an action, a verb not a
noun
• Not a “thing” but a way
• A protocol for solving problems and discovering new opportunities
• Provides long term results and repeatable processes for culture change
Design Thinking Applied
Traditional
• „Techniques & Tools‟
• Core Processes stay the same
• Unsustainable results
“Product vs. Experience”
Processes as a System-Systems
are Different
Design
The concept of ‘transformational design’ is
about developing methods and culture that
ensures all tools, structures, and processes are
optimized for continually meeting the user
communities evolving learning needs and
aspirations”
Quantum Thinking‟s Practice is not only about developing a culture of
design thinking. It‟s also about “transformational design”
Not a static engagement
This is a continuous evolving process of designing, shaping and
reiterating to the changing needs of a learning community
• What is the opportunity gap? (product opportunity gap)
o Political, Environment, Social, Technology and Economic factors?
• What‟s missing from current institutional consulting services
landscape? (Bain north texas)
• What institutional change is needed ?
• Does a Design Thinking approach make sense?
• Is Design Thinking a framework that can change institutional culture
• Can this approach be effectively adopted?
• Are the product offerings that provide services/product revenue
contribution as a scalable business?
Questions