Putting Together Effective Cross-Functional Teams
A Lot Like Herding Cats
ISM – Dallas
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Grandpa and his Mule, Boudreaux
Copyright 2013 by Babineaux Educational Services and Training, Inc.
An Action Plan for Creating Effective Teamsby Robert M. Monczka, Ph.D., C.P.M. and Robert J. Trent, Ph.D.
Studies by MSU reveals– “80% of firms emphasize Cross
Functional teams, but most teams failed to deliver results due to poor leadership.”
Our challenge is to be better team leaders
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Defining Teams
A group of people forming one side in a sports competition A number of people organized to function cooperatively as a
group Two or more animals worked together, especially to pull a
vehicle or agricultural equipment A number of people or animals who do something together as a
group Used in a number of phrases which refer to people working
together as a group in order to achieve something A number of people who act together as a group, either in a
sport or in order to achieve something A team is also two or more horses or other animals working
together to pull a load: a team of oxen A group of players forming one side in a competitive game or
sport Two or more people working together Come together as a team to achieve a common goal
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Defining Leadership
To guide on a way especially by going in advance To direct on a course or in a direction To guide someone or something along a way To go before or with to show the way; conduct or escort To conduct by holding and guiding To guide in direction, course, action, opinion, etc To bring to some conclusion or condition <led to believe
otherwise> To conduct or bring (water, wire, etc.) in a particular course To command or direct (an army or other large organization) To influence or induce; cause To cause someone difficulty by forcing to do
irksome or unnecessary things
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Team Leadership
Convincing People
Working Together
Common Purpose
Achieving Results
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Convincing people to work together with a common purpose to achieve desired results
Convincing People Effectively Working with Different Personality Behaviors
Working with the Owls, Lions, Otters and Puppies Working Together
Quality Problem Solving and Decision Making by ConsensusNot the quickest and easiest way to make a living
Common Purpose Development and Establishment of Goals and Objectives
SMART objectives that work for the Team Achieving Results
Measuring Performance and Giving Rewards and Recognition
Sometimes money isn’t everything
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Teams are full of People
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Know Who’s on Your Team & their Talents
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Observable Behavior of Team Members
Gut Feelings How others feel
Relationships Planning &
Organization
Cut to the Chase Make a decision
Loves Details Research
Facts
Feelings
Ask
Ass
erti
veT
ell Assertive
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Cross Functional Team Members are People Too
The purpose is to identify the needs and preferences of the individual.
Needs and preferences of such very diverse people are very relevant in teamwork.
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Using Awareness Of Behavior Styles To Lead More Effectively
by Jacqueline L. Miller, C.P.M. Purchasing Product Manager
Hennessy Industries
“In order to be an effective team leader, we must
Learn to recognize differences among our colleagues.
Learn their behavior styles andAdjust our own behavior
In order to lead more effectively.”
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Vary Your Approach
Enthusiastic Informal Interesting
Slow Trust Relaxed
Detailed Calm Time
Otto the Owl
Concise Not Aggressive Businesslike
Larry the Lion
Pat the Puppy Ed the Otter
Facts
Feelings
Ask
Ass
erti
veT
ell Assertive
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Convincing people to work together with a common purpose to achieve desired results
People Effectively Working with Different Personality Behaviors
Working with the Owls, Lions, Otters and Bunnies Working Together
Quality Problem Solving and Decision Making by ConsensusNot the quickest and easiest way to make a living
Common Purpose Development and Establishment of Goals and Objectives
SMART objectives that work for the Team Achieving Results
Giving and Receiving Rewards and RecognitionSometimes money isn’t everything
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Working Together through Consensus Building
¨ Method of problem solving & decision making
¨ Results in higher quality of decisions.¨ Integrates ideas and experiences
¨ Usually difficult to attain.¨ Will consume more time.
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Keys to Effective Consensus Building
¨ Be prepare with a position prior to team meeting
¨ Be obligated to express opinion, explain fully and to listen
¨ Be ready to modify position¨ Avoid conflict avoidance techniques
– Voting, compromising or giving in
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Questions about Consensus Building
1. Does consensus mean total agreement? No, only agreement to go along
2. Without everyone’s agreement, what happens? Nothing Passive resistance
3. When is consensus building more important? Important decisions Decision and implementation people are
same
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Convincing people to work together with a common purpose to achieve desired results
People Effectively Working with Different Personality Behaviors
Working with the Owls, Lions, Otters and Bunnies Working Together
Quality Problem Solving and Decision Making by ConsensusNot the quickest and easiest way to make a living
Common Purpose Development and Establishment of Goals and Objectives
SMART objectives that work for the Team Achieving Results
Giving and Receiving Rewards and RecognitionSometimes money isn’t everything
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Developing Verifiable Team Objectives
Set tone of teams’ efforts Create a measuring tool to assess
performance
How to hit your target – every time
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Developing Verifiable Team Objectives
Set tone of teams’ efforts Create a measuring tool to assess
performance
SMART objectives
Copyright 2013 by Babineaux Educational Services and Training, Inc.
S.M.A.R.T. Objectives
pecific– Limited to one subject or topic
easurable– Observable or quantifiable
ligned– Both vertical and horizontal
ealistic– But not easy - a challenge
ime-bound – Target dates
S
M
A
R
T
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Convincing people to work together with a common purpose to achieve desired results
People Effectively Working with Different Personality Behaviors
Working with the Owls, Lions, Otters and Bunnies Working Together
Quality Problem Solving and Decision Making by ConsensusNot the quickest and easiest way to make a living
Common Purpose Development and Establishment of Goals and Objectives
SMART objectives that work for the Team Achieving Results
Measuring Performance and Giving Rewards and RecognitionSometimes money isn’t everything
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Achieving Results
Measuring Performance Theories Expectancy Theory
Is the required performance obtainable from the effort
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Achieving Results
Measuring Performance Theories Expectancy Theory Reinforcement Theory
Motivated to behave based on past rewards
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Achieving Results
Measuring Performance Theories Expectancy Theory Reinforcement Theory Equity Theory
Is the reward fair, given their input – Does the reward match the effort
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Achieving Results
Importance of Performance Measurement• Drives team members to achieve
• Team members will do “What is inspected, not what is expected” The Hawthorne Effect
• Helps team leaders rate members • Allows team leaders to reward highest
performing members
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Achieving Results
Keys to Achieving Desired Team Performance
Goals should be discussed with the team and agreed Metrics should be capable of being measured
using some scale or some tool They should be observable in that teams are able
to see them easily Use a combination of objective and subjective
measures Link rewards to performance metrics
Not just money, but meaningful rewards
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Achieving Results
Rewards & Recognition Having vs. Using Skill
SetsWhat good, if not used?
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Achieving Results
Rewards & Recognition Having vs. Using Skill
Sets Team vs. Individual
RewardsWho measures and
rewards who?
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Achieving Results
Rewards & Recognition Having vs. Using Skill
Sets Team vs. Individual
Rewards WIIFM
Money is good, but it isn’t everything
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Team Leadership
Convincing People
Working Together
Common Purpose
Achieving Results
In Summary
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Team Leadership
Convincing People Effectively Working with Different Personality Behaviors
Working with the Owls, Lions, Otters and Puppies
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Team Leadership
Working TogetherQuality Problem Solving and Decision Making by
ConsensusNot the quickest and easiest way to make a living
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Team Leadership
Common PurposeDevelopment and Establishment of Goals and
ObjectivesSMART objectives that work for the Team
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Team Leadership
Achieving Results Measuring Performance and Giving Rewards
and Recognition Expectations vs. Inspections
Reinforcement Fairness ExpectancyRewards/
Recognition
Productivity Problem
6 People & 60 Buttons to push
Need 20% increase without hiring more Button Pushers
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Ask The Consultant
Simple solution
Each person must grow another finger on each hand
How do I get people to grow extra fingers?
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Ask The Consultant
I only make Recommendations
Details of Execution are up to you
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Ask The Consultant
I can tell you what to do,
but the doing is up to
YOUCopyright 2013 by Babineaux Educational Services and Training, Inc.
Copyright 2013 by Babineaux Educational Services and Training, Inc.
Thanks for your time and attention
From My Team to Yours – Be a Better Leader
Putting Together Effective Cross-Functional Teams
A Lot Like Herding Cats
ISM – Dallas