Integrating User Experience Research into Industrial Design Education
1
STEVE VISSERProfessor of Industrial Design
CHERYL ZHENYU QIANAssistant Professor of Interaction DesignDepartment of Art and Design
2
Outline
• A challengephysical interaction vs. digital interaction
• The problem setGap between design and cognitive scienceGap between design and evaluationGap between design and information technology
• A solutionCase study: GE healthcare project
3
Physical Interaction inProduct Design
4© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
5© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
6© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
7
8
9© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
An urgent need to considerdigital interaction
10© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
User Interaction Experience00
interface + navigation
11© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Interface
00
A boundary across which two independent systems meet and act on or communicate with each other.
12© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Interface00
What is the industrial designer’s responsibility?
Physical interface itself
or
Integration of digital & physical interface
13© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Interface Evolution00
first UIs WIMP more dynamic, tangible & natural14© 2011 Cheryl Zhenyu Qian & Steve Visser,
Purdue University
User Interface00
Engineering-centered
user-centered
15© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
A Humanized InterfaceLessons learned so far:• Don’t replace humans • Don’t replicate humans• Reflect human behavior.
Three qualities of the human interface (Christopher Fahey, IXDA 2010)– Sentience– Intimacy– Personality
00
16© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Navigation00
17© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Lost in the navigation01
18© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Lost in the navigation01
19© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Lost in the navigation01
20© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
To integrate physical and digital interaction in education, there are gaps
21© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Gap between design and cognitive science
01
22© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
00
23© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
00
How your eyes cheat you
24© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
How your mental model fails
00
25© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Cognition Models00
• Human information processing• Embodied cognition• Distributed cognition• Internal & external cognition…• More to explore
26© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Gap between design and evaluation methods
01
27© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
design
implementationevaluation
Cost of not evaluating
Costs of …• Fixing• Customer, Technical and Web Support• Upgrades/patches• Training• Lost competitive advantage• Damage to company reputation
28© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
What methods are there?• Laboratory tests
requires human subjects that act as end users
– Experimental methodologies• highly controlled observations and measurements to
answer very specific questions i.e., hypothesis testing
– Usability testing• mostly qualitative, less controlled observations of users
performing tasks
29© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
What methods are there?• Interface inspection
done by interface professionals, no end users necessary
– Usability heuristics• several experts analyze an
interface against a handful of principles
– Walkthroughs• experts and others analyze an
interface by considering what a user would have to do a step at a time while performing their task
30© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
What methods are there?• Field studies
requires established end users in their work context
– Ethnography• field worker immerses themselves in a
culture to understand what that culture is doing
– Contextual inquiry• interview methodology that gains
knowledge of what people do in their real-world context
31© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
What methods are there?
• Self reportingrequires established or potential end users
– interviews– questionnaires– surveys
32© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Gap between design and information technology
01
33© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Planned Curriculum01
34© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
1st year Fall Semester: •Introduction to Interaction Design•MFA program orientation •Theory in Art Seminar •Problems in Industrial Design I
1st year Spring Semester: •Cognition for Interaction Design •Design History I •Advanced Web Authoring •Elective course
2nd year Fall Semester: •Problems in Industrial Design II •Design History II •Elective course
2nd year Spring Semester: •Information Visualization Design•Research Methods•Directed Project Research
3rd year Fall Semester:•Robot and Culture•MFA Project Research in Design•MFA thesis
3rd year Spring Semester:•Interaction Design Evaluation•MFA Project Research in Design•MFA graduate exhibition•MFA thesis
Planned Curriculum01
35© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
1st year Fall Semester: •Introduction to Interaction Design•MFA program orientation •Theory in Art Seminar •Problems in Industrial Design I
1st year Spring Semester: •Cognition for Interaction Design •Design History I •Advanced Web Authoring •Elective course
2nd year Fall Semester: •Problems in Industrial Design II •Design History II •Elective course
2nd year Spring Semester: •Information Visualization Design•Research Methods•Directed Project Research
3rd year Fall Semester:•Robot and Culture•MFA Project Research in Design•MFA thesis
3rd year Spring Semester:•Interaction Design Evaluation•MFA Project Research in Design•MFA graduate exhibition•MFA thesis
GE Healthcare Home Monitor
for patients of Multiple Sclerosis, Parkinson's, Arthritis, Cerebral Palsy
36© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Existing Product Usability Tests00
37© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Identified Problems00
38© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Diseases Research00
39© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Empathic Research00
40© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Identified Many ProblemsFor example, for CP• Impossible to make universal product creation since no two CP patients are exactly the same.• If wake up during the midnight, it is very hard to adjust position and fall back to sleep• Lack of resources to organize series of training• Lack of adequate information resources for patients who are over age of 18.• Expensive products and treatments• Eager to regain some form of freedom: from human aides, of movement, of social interaction.
…
00
The design goal changed from monitoring to improving the chronic conditions and life quality
41
Concept Progression00
Each team illustrate 12 design concepts42© 2011 Cheryl Zhenyu Qian & Steve Visser,
Purdue University
Review Concepts00
96 design concepts generated from 8 teams
43© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Physical Prototypes00
44© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Digital Prototypes00
45© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Design Evaluation00
46© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Design Outcome00
47© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
48
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
49
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
50
51
52
00
53© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Arthritis Problem
54
55
56
57
58
The solution.
Fits comfortably in hand
Design Outcome of Enable
59
© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Track how long you have been inactiveDesign Outcome for Arthritis
60© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Review the process
61© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
• Design research to identify problems
• Brainstorming to generate alternatives
• Create digital and physical prototypes
• Cognitive consideration to enforce designs
• Evaluation to ensure quality
00
62© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
63© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
Now, our students are working on a Whirlpool project
“How the washer and dryer teach you to do laundry properly?”
64© 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University