Prudential Relocation, Inc., Fact Sheet
Vision: To be the relocation company of choice Mission: To deliver the best value for our clients’ relocation investment
Prudential Relocation believes that successful relocations result from delivering business results for our clients, comfort for their relocating employees and stellar service for everyone in the process.
Our tagline, Rock Solid RelocationP
SMP, means we promise to deliver rock-solid value at every step:
o Satisfaction through listening to our clients and providing outstanding services and innovative solutions
o Savings through competitive pricing, advice and operational efficiency
o Security through risk management, compliance and stability from a company keeping its promise for over 130 years
Statistics:
• Served approximately 700 active clients, which include more than 20% of Fortune 500 companies, small industrial and service companies, and U.S. government agencies
• Completed approximately 200,000 relocation-related transactions
• Served approximately 45,000 relocating employees and their families
• Prudential Relocation processed more than 320,000 financial transactions on behalf of our clients in 2007 totaling more than $3.4 billion with a billing accuracy of 99%
• Prudential Relocation ranks as one of the highest relocation companies in satisfying relocated employees, according to the J.D. Power and Associates 2007 Corporate Relocation Transferee Satisfaction StudyP
SMP
• Client Survey Satisfaction Results: o Overall Performance of Prudential Relocation 94% o Knowledge and Expertise of your Account Management Team 98% o Service Provided by your Account Management Team 93% o Quality of Destination Services 98%
• Relocating Employees Survey Satisfaction Results: o Overall Satisfaction with Prudential Relocation 91% o Overall Satisfaction with Relocation Manager and Team 92% o The Relocation Team was Knowledgeable 95% o Prudential is Acting as a Resource for Relocation 95%
Prudential Relocation Earl Lee President; [email protected] Cindy Salter Executive Vice President, Client Services; [email protected] Jimmie Gonzalez Executive Vice President, Operations & Systems; [email protected] Mark Grippo Senior Vice President, Alliance Management; [email protected] Wendy Komac Senior Vice President, Sales; [email protected] Stephen Fairn Senior Vice President, Asia, Europe, Middle East & Africa; [email protected] Gustavo Higuera Vice President, Marketing; [email protected]
Prudential Financial, Inc.
Prudential Real Estate and Relocation Services John Van Der Wall Chairman and Chief Executive Officer; [email protected]
Prudential Relocation Fact Sheet 2007 Prudential Relocation provides a full range of global services to meet the mobility needs of transferring employees and international assignees.
Destination/Home Finding Assistance Services – In the U.S. and Canada, we work with experienced real estate professionals to help relocating employees review areas, find properties to rent or buy, negotiate leases and purchases, or make temporary housing arrangements. Our international destination packages include Pre-assignment Visit, Home Finding, Settling-In/Mentoring, Comprehensive, and Departure packages. Expense Administration – We streamline the tracking, reporting and reimbursement of employee relocation expenses. Global Policy Consulting and Development – We develop and implement competitive global relocation policies that are consistent with each client’s culture. Group Move Consulting – Prudential Relocation’s specialists guide you through the entire process and help our clients maintain operational productivity while meeting employees’ needs. Global Transportation Services – Our approach is to cut through the complexity of household goods (HHG) transportation by bringing HHG in as part of the relocation value chain. We fully integrate HHG with service delivery, accounting and pricing. Our global model allows us to provide every customer with forwarding service. Home Sale Assistance (U.S., Canada, U.K.) – We offer both a Guaranteed Offer program including Amended Value (AV) and Buyer Value Option (BVO) home sales. Aggressive marketing strategies and sales tools are included in our home-sale programs. Intercultural Training – Prudential Relocation’s customized intercultural training helps to prepare assignees and their families for successful adjustment to their destination countries. Mortgage Services (U.S.) – Working with Wells Fargo Home Mortgage Relocation Mortgage ProgramP
smP, we provide competitive, relocation-
specific home financing. Policy Counseling and Program Management – Our relocation counselors and international assignment managers act as the single point of accountability for relocating employees/international assignees. They review program coverage, address questions and develop a move timeline. Prudential Home Connections P
SM P – (http://hc.prudential.com)
Prudential Home ConnectionsSM maintains a menu of services that help people buy, sell and care for their home. The services include real estate assistance, home protection, home care, inspections, moving services/supplies and more.
Rental Assistance – Prudential Relocation can help relocating employees identify their housing and community needs, then we recommend rental agencies, coordinate leases and follow-up. S.M.A.R.T. Sum P
SMP – This service is designed to provide support for
employees receiving lump-sum allowances. Services include basic counseling throughout the move, plus the Prudential Home Connections platform of services. Spouse/Partner Assistance – Provides job search support and help for spouses/partners to develop skills to manage career start-up, change or continuation. Technology – We continue to develop innovative products and services. We strive to provide our clients and their relocating employees with technology to meet their needs. We offer: Accounting System – We offer a fully automated and integrated
system; Oracle® Financials furnishes a single global platform for managing financial transactions. Benefits include: multi-currency capabilities, PDF invoicing format, flexible payment terms and many others options
Online Expense Report Submission – Prudential Relocation offers our client’s relocating employees an online expense submission in real-time. As a benefit, an automated e-mail notification is sent, allowing up-to-the-minute payment notification
Web-based Reporting Enhancements – We enhanced our reporting features by adding presentation-quality charts and graphs to the online reporting package and our online Ad Hoc application allows clients to modify any existing standard reports
Additional Services Include: candidate assessment, compensation administration, cost projections, educational consulting, home management, language training, ongoing assignment support, tenancy management, visa/immigration services, repatriation/ reassignment, and temporary living. Prudential Real Estate Affiliates, Inc., 2007 Statistics Prudential Real Estate Affiliates, Inc., is a full-service real estate brokerage franchisor.
• Approximately 64,000 Sales Professionals • $170.6 Billion in Sales Volume (USD) • 483,000 Transaction Sides • Nearly 2,110 Offices
Prudential Relocation Fact Sheet 2007 UNorth America Scottsdale, Arizona (Relocation headquarters) 16260 North 71st Street Scottsdale, AZ 85254 Fort Wayne, Indiana 2420 North Coliseum Blvd. Suite 100A Fort Wayne, IN 46805 Irvine, California 3333 Michelson Drive Suite 1000 Irvine, CA 92612 Valhalla, New York 200 Summit Lake Drive Valhalla, NY 10595 Shelton, CT Two Corporate Drive Shelton, CT 06484 Washington, D.C. 1325 G Street NW, Suite 600 Washington, D.C. 20005 Calgary Prudential Relocation 3919 Richmond Rd. S.W. #14 Calgary, Alberta T3E4P2 Canada Toronto 5700 Yonge Street, Suite 1110 Toronto, Ontario M2M 4K2 Canada
UEurope London Pricoa Relocation United Kingdom, Ltd. Building 5 Chiswick Park 566 Chiswick High Road London W4 5YF England Paris Pricoa Relocation France SAS 15 Rue Croix Castel BP70 78602 Maisons-Laffitte Cedex Paris, France UAsia Beijing Pricoa Consulting (Shanghai) Co., Ltd. 10/F Twin Towers (East), B12 Jianguomenwai Avenue Chaoyang District, Beijing 100022 China Hong Kong Pricoa Relocation Hong Kong, Ltd. Suite 1801-7, Tower One Times Square 1 Matheson Street, Causeway Bay, Hong Kong Shanghai Pricoa Consulting (Shanghai) Co., Ltd. 50P
thP Floor, Raffles City, Unit 07
268 Xi Zang Middle Road Shanghai 200001 China Singapore Pricoa Relocation Asia Pte., Ltd. 3 Anson Road #20-02 Springleaf Tower Singapore 079909
© 2008, Prudential Financial. Prudential Real Estate brokerage services are offered through the independently owned and operated network of broker member
franchisees of Prudential Real Estate Affiliates, Inc., a Prudential Financial company. B
B
and Prudential are registered service marks of The Prudential Insurance Company of America. Used under license. Equal Housing Opportunity
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