7/30/2013
1
promoting enterprise growth & excellence
2nd Fl; Devi House, Dr A Perdreau Street, Port Louis, MauritiusTel: (230) 210 8400 Fax: (230) 210 8401
Web: www.EmpretecMauritius.org Email: [email protected]
� Inspiring Entrepreneurship across the World
� UNCTAD's coordination ensures linkages and sharing of best
practices between Empretec Centres in 38 Counties
� Since its formation in 1988, Empretec has successfully trained over
400,000 people, helping to set up or expand businesses, creating
thousands of jobs in the process (www.empretec.net)
7/30/2013
2
CENTRAL AND LATIN AMERICA AFRICA OTHERS
Fundación Empretec Argentina Empretec Angola Empretec India
Sebrae - Brazil Enterprise Benin Empretec Jordan
Corporación Innovar - Colombia Enterprise Botswana Empretec Palestine
Fundación Chile Enterprise Ethiopia Empretec Romania
Empretec - República Dominicana Empretec Ghana Foundation Empretec Russia
Empretec El Salvador Empretec Mauritius Empretec Vietnam
Empretec Guatemala Empretec Morocco
Empretec Guyana Enterprise Mozambique
Programa Emprendedor De Las Naciones Unidas - Mexico
Enterprise Nigeria Foundation
Empretec Panama Enterprise Namibia Foundation
Cedial - Paraguay Sodida (Senegal)
Instituto Peruano De Acción Empresarial (Ipae) - Peru Enterprise South Africa
Empretec Uruguay Empretec Tanzania
Empretec Venezuela Enterprise Uganda
Empretec Zimbabwe
Empretec Zambia
� Empretec Mauritius (EM) was initially set up
in 1999, as a virtual organisation, whereby
EMS Consulting was recruited to act as the
secretariat
� EM was a Public Private Partnership, with
the following consortium members:
◦ Development Bank of Mauritius (DBM)
◦ Export Processing Zones Development Authority
(EPZDA)
◦ Industrial and Vocational Training Board (IVTB)
◦ Mauritius Bankers’ Association (MBA)
◦ Mauritius Export Development and Investment
Authority (MEDIA)
◦ Small and Medium Industries Development
Organization (SMIDO).
Official launching ceremony on the 6th April 2000 by Hon James Burty David, Minister of Local
Government, SMES and Handicrafts.
Seated, from Left: Mr Michel Coquet, Chairman, SMIDO; Mrs. Rose Gakuba, UNDP Resident
Representative; Mr. Alan Kyerematen, Director, Africa; Mr B. Chooramun, Managing Director,
Development Bank of and Mr Sanjay G. Mungur, Director, Empretec .
7/30/2013
3
� Empretec Mauritius organised several training and
capacity building programs. Three batches of
Entrepreneurship Training Workshops (ETW) were
initially run, in collaboration with Enterprise Botswana
and Enterprise Ghana
� There are also several other programs which are run
for various target groups, such as:
◦ Business facilitation Services for company set up and start up;
◦ Project Management
◦ Business Plans, Feasibility & Markey Surveys;
◦ Export Market Development;
◦ Training & Mentoring Programs;
◦ International Networking & Cluster Developments.
◦ Investment Promotion Missions, Partnership Meetings, etc; C ertificate Award Ceremony (ETW) by by
Hon James Burty David, M inister of
Local Gov ernment, SMES and Handicrafts.
� The Empretec Mauritius (EM) is a Not for Profit / Non Government Organisation and is part of an international network of Empretec Centres operating in 38 countries & working in collaboration with UNCTAD
� The services of Empretec Mauritius have been structured to provide the initial training in entrepreneurship, through the world acclaimed Entrepreneurship Training Workshop. We also offer other support services for SME development and growth
� Empretec Mauritius core services:
Capacity Building & Technical Assistance
Business Development & Value Added Services
Trade, Investment Facilitation & Regional Integration
Social Empowerment & Poverty Alleviation
The Hon Rajeshwar JEETAH, Minister of
Industry, Small & Medium Enterprises, Commerce & Cooperatives at the
opening ceremony of “Business Match
Making – & ”at La Pirogue Hotel on the
24 May 2007
7/30/2013
5
promoting enterprise growth & excellence
Activities / Projects
� Entrepreneurship Training Workshops
� Business Plan Development, Feasibility Studies, Marketing Plan, etc
� SME Management Competency Development
� Business Process Re-Engineering
� Productivity & Quality Improvement◦ ISO 9000 , ISO 14000
◦ HACCP
◦ Environmental Management Systems
� Employee Skills Development ◦ Selling / Marketing Skills
◦ Cash Flow Management
◦ Warehouse & Inventory Management, etc
7/30/2013
6
� Three workshop (ETW 17 -19) in
collaboration with SMEDA
� Aims & Objectives
◦ Contribute to the economic
empowerment of SMEs through the
promotion of attitudinal change and
training for value added entrepreneurship
� Achievements
◦ Some 640 Entrepreneurs trained locally
◦ Training of Trainers for sustainability of the
action
◦ Several Regional ETW conducted
(Tanzania, Madagascar, Benin, etc.)
Figure 4 - Mrs Indranee Seebun G.O.S.K,
Managing Director of the SMEDA
Figure - BCE Presentation Brand Logo
Creation
The ENTREPRENEURSHIP TRAINING WORKSHOP (ETW)
ETWParticipants at the Clos St Louis, Domaine les Pailles
Learning by Doing Concept
ETWParticipants at the Petite Canelle, Domaine les Pailles
7/30/2013
7
� The objective of this project is to improve the
standard of service that our members (Small
and Medium hotels) are providing to their
customers (tourists) and hence become more
competitive in the international market.
� Key Findings & Results
◦ Gap Analysis in 7 Small & Medium Hotels
◦ 7 Hotel evaluation and performance audits
◦ Customized implementation and training strategy
◦ Training and awareness of 220 hotel personnel
◦ Customized documentation and QMS Manuals of ISO
9001:2008 for 7 hotels
Empowering Tourist Guide for Sustainable Tourism Development & Environment Protection
Key deliverables / Performance Indicators:
� Training Needs adaptation with thematic ICZM areas�Strategic Brainstorming Workshop & AIOM Action Plan� Visibility & promotion materials
� Training Guide in Coastal Eco-Tourism� Coastal Eco-Tourism Workshop for Tourist Guides (5 batches of 25 participants per batch)� 3-4 modules to be tackled� 125 participants to be trained
� 1000 copies of Eco-Tourists brochure (Dos’ & don’t of eco-tourists)� Eco-Tourist short film (available on CDs)� Eco-Recreational Map for Tourist guides� Eco-Friendly transportation practices
�AIOM Website� Customized training materials for workshops
Empretec Projects
Brainstorming workshop & action plan to promote coastal / eco-friendly tourist
attractions and activities
Training of Tourist Guides
7/30/2013
8
� Project Management & Implementation
� Franchise Development
� International Linkages
� Innovation, Technology Transfer & Competitiveness
� Environment & Green Energy / Productivity
v
Franchise DevelopmentWorkshop at
Le Labourdonnais Hotel
� The concept of Franchising is quite new to
Mauritius.
� This action undertaken by EM has aimed to
contribute towards SME development by
building local capability and reinforcing
business support services in franchising to
benefit the SME and the private sector at
large.
v
Mrs Marie Michelle Sauzier, Manager,
Chantefrais, FAIL Group
Mrs Pascale Dauguet- Neerohoo, Operations, Chantefrais, FAIL Group
7/30/2013
9
Building Franchising Capability for Technology Transfer, Business Growth, SMEs Development in Mauritius
Key deliverables / Performance Indicators:
� App. 1,408 entrepreneurs, SMEs , professionals & key stakeholders sensitized; with 264 entrepreneurs, including 70 women having participated in the capacity building workshops and 58 entrepreneurs enlisted for additional supports;
� Strategic Steps to Franchise Promotion formulated
� 4 main Workshops conducted;� Transfer of International expertise achieved; � Mauritius Franchise Association officially launched;� A Franchising Toolkit developed of 10- Step Guide To Own A Franchise;� Strengthened linkages between EM and International Franchising
Associations;� Developed marketing tools, promotion & visibility materials
Empretec Projects
v
Franchising as a Business Development
Strategy for SMEs at the Grande Cannelle,
Domaine les Pailles
7/30/2013
10
Clustered Support Services & Networking for Value Added Entrepreneurship
Key deliverables / Performance Indicators:
� Conduct of 15 Workshops, including:2 UNCTAD Entrepreneurship Training Workshop
� Tools for SMEs � Approximately 2559 enterprises sensitised and/or benefited from
our services� 455 entrepreneurs having participated in at least 5 wk. and have
been enlisted for supports in 2010� 4 clusters formed (Textile & Manufacturing, Hospitality & Services,
Agro Industry & Food Business and Handicrafts)� Customised Training Materials for Workshops Showcase of
successful entrepreneurs
Empretec Projects
Implementing Environmental Friendly Best Practices in Small & Medium Hotels
Key deliverables / Performance Indicators:
� Sensitization and mobilization of around 50 participants through sensitization activities.
� Training workshops for some 25 participants, for various sectors of the SMH industry and aiming at environmental management practices for sustainable tourism and protection of coastal zone.
� To develop an EMS best practices manual to ensure sensitization, awareness and commitments on environmental management of coastal zone
� Implementation guide based on a “Do It Yourself” principle / Manual� Implementation of EMS Best Practices on Going
Association des Hotels de Charme
Empretec Projects
7/30/2013
11
Implementing Environmental Management Systems
Best Practices
The project Implementing Environmental
Friendly Best Practices in Small & Medium
Hotels, was initiated by Association des Hotels
de Charme, with Empretec Mauritius being the
technical resource provider and facilitator.
� Integrate the environment as one component of day-
to-day hotel management
� Identify significant and priority measures for hotels,
enabling their implementation and ensuring
sustainability over time
� Promote rational and eco-efficient use of resources
� Given hotels the opportunity to make the first steps
towards an integrated environmental management
system (ISO 14000:2004)
� Business Facilitation Services
� Investment Promotion
� Market Development & Regional Integration
� Overseas Missions / Partnership Meetings
� Trade Preference Erosion Studies & Action Plans
� Clusters & Networks
7/30/2013
12
� Key Findings & Outcomes
◦ Six Country Missions: Ethiopia,
Madagascar, Mozambique, Seychelles,
Tanzania and Zimbabwe
◦ SIX Country Business Opportunity Reports
◦ SIX Capacity building workshops - transfer
of value added skills to the target group;
◦ ONE regional Partnership Meeting in
Ethiopia
Figure - Assistance of the
B2B Meeting in Ethiopia
Mauritian Delegation in
Ethiopia
This project was implemented as a comprehensive programme of action to build capacity at the national level in the target countries with regional exchanges in view to improve supply capacity and product quality of the African manufacturers for increasing export to the EU, US and regional market. The project had the following main objectives:
Empower Textile Support / Intermediary Organizations and Consultants Associations from Mauritius, Madagascar, Ethiopia & Ghana to provide high standard & sustainable technical assistance & Business Development services to their members;Assist textiles and garments factories in these selected African Countries to
improve their competitive edge by adding value in their supply chain, improving productivity, enhancing quality and marketability of their products; benchmark with available best practices;
The project implementation lasted sixteen months and activities were targeted at different levels:
• At partner IOs (Apex National Textile Associations) level
• At Enterprise & IOs member Level (Supported Enterprises)
• At Institutional Level (National & Regional)
Strengthening the Textile & Garment Supply Chain,
Through Value Addition, Capacity Building, Productivity
Improvement, Quality Enhancement & Regional Integration
7/30/2013
13
STRENGTHENING THE TEXTILE AND GARMENT SUPPLY CHAINETHIOPIA, GHANA, MADAGASCAR & MAURITIUS
In Plant Technical Assistance
Ghana
In Plant Technical Assistance
Ethiopia
Madagascar
Mauritius
7/30/2013
14
Strengthening the Textile & Garment Supply Chain,
Through Value Addition, Capacity Building, Productivity
Improvement, Quality Enhancement & Regional Integration
Empretec Projects
The project has yielded important results and the
following sustainable outcomes:
11 Partner Intermediary Organizations
reinforced;
907 participants trained;
116 garment manufacturing enterprises
technically supported; with 60 enterprises
benefited from additional handholding assistance;
69 Factories Audited and 47 Factory
Evaluation and Performance Audit reports
delivered;
27 specialised workshops for textiles and
garment manufacturing;
2 regional/international events for promoting
trade, innovation & marketing;
9 national brainstorming sessions;
Consolidated African Textile Network
TRINNEX Indian Ocean – Technical Assistance for EPA
Empretec Projects
Objectives of project: Assess the level of knowledge and the main concerns of private
sector operators, regarding the EPAand address these concernsAllow the private sector to benefit as much as possible from the EPA.
To facilitate the exchange of views between the public and the
private sector
Validate the EPA- information needs of IOs following national
validation seminarsTo organise a 2-Day Trinnex Workshop in Mauritius
Enable selected IOs to develop relevant services for their members
TRINNEX Indian Ocean 2011 Workshop attended by105 participants:
41 private sector IOs from the 5selected countries(Comoros, Madagascar, Mauritius, Reunion Island and
Seychelles)
27 public sector representatives including negotiators from
the 5 selected countries
5 EU programme partners including EC Delegations, DG Trade, Indian Ocean Commission and IRCC/COMESA
Experts and Consultants
The Hon. Dr Arv ind Boollel, Minister of Foreign Affairs
Audience at the Opening Ceremony
7/30/2013
15
� Gap Analysis, Policy Dialogue, Business Facilitation & Management
Development Workshops
� Reinforcement of capacity of CePEPE and its members in investment
related management skills and negotiation skills.
� Improving the business facilitation services at CePEPE to promote a
business friendly and trustworthy environment for investors and the
private sector in Benin.
� Foster and strengthen bilateral links between Benin and Mauritius
and develop strategies for further exchanges and partnerships
between the investors from both countries
� Collaborated with the Tanzania Chamber of
Commerce, Industry & Agriculture (TCCIA) to audit
the current ability of the organisation to facilitate
the business support services for its members;
� Helped to Improve the investment friendliness &
business facilitation capacity; Exchanges with
different Mauritian institutions to develop
strategies for partnership and collaborations
between the public and private sectors
� Reinforcing TCCIA institutional capabilities to
promote and develop an enabling environment for
business facilitation.
7/30/2013
16
� Social Entrepreneurship
� Bridging Education & Skills Gap
� Community Empowerment
� Bridging the ICT Divide
� Inclusive Development & Self Reliance
� Benchmarking & Social Impact Assessments
Promoting Good Governance, Quality Service & Equal Opportunity in the Public Sector
Key deliverables / Performance Indicators:
� Reinforced linkages with international institutions; � Good Governance Charter (about 1000-1500 printed GG
Charter to be distributed to members) � Conduct of 4 High level Workshops (Equal Opportunity
for All, Information & Prevention of HIV/AIDS, detecting & preventing corrupt practices, promotion of gender equality, etc);
� Aimed to raise awareness of about 20,000 – 25,000 people
� Conduct of 1 condensed Workshop in Rodrigues� Conduct of 5 Capacity Building Workshop (Customer Care
& Public Relations, Communication & negotiation, Leadership, productivity, service efficiency, etc)
GSEA
Empretec Projects
Government Services Employees Association
The Hon Hookoom Launching the project
ACIM President – Training GSEA
Members
7/30/2013
17
Eliminating Rural Poverty by SME Development & Supply Chain Integration with Large Companies
Key deliverables / Performance Indicators:
� Training and Mentoring facilities offered to AME members�AME CSR plan � 10 Talks by successful entrepreneurs�6 Regional entrepreneurship Sensitization Events� Sensitize AME members on social responsibility in their regions� Support to project financing�AME Business Support & Facilitation services�CSR & supply-chain integration workshops�AME Business directory
Association of Mauritian Entrepreneurs
Empretec Projects
Improving sustainability of Small & Medium Hotels through Forward Marketing & Improved Backward Integration with Local Communities
Key deliverables / Performance Indicators:
� AHC strategic plan including a CSR plan� Marketing tools (brochures, banners, press adverts, etc)
� Conducted about 6 - 8 Capacity Building workshops to reinforce AHC & other SMH capabilities in customer service, business leadership, etc targeting about 20-25 AHC members, key staffs, job seekers in the hospitality industry, etc
� Development of marketing supports (Website update, directory, creation of an electronic database, newsletters, etc)
� Training and supports to approx 50-100 SMH and staffs� Development of a business directory for SMH for visibility and continuous
awareness� Improved marketing and room occupancy by about 10-15%� Increased sourcing from local communities, vulnerable groups and other
suppliers
Empretec Projects
7/30/2013
18
Sanjay G. MungurChief Executive Officer
2nd Fl; Devi House, Dr A Perdreau Street, Port Louis
Tel: (230) 210 8400 Fax: (230) 210 8401
Email: [email protected]
www.empretecmauritius.org