ProjectQualityManagement
module 6.
“PMI” is abbreviation for Project Management Institute as well as trade and service mark registered in the United States and other nations; “PMBOK”, is trademarks of the Project Management Institute.
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Modul-BakuProject Managementmengacu padaStandar KompetensiKerjaNasional IndonesiaSKKNIdariLPJK
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module 1 Overview: Project Management Body of Knowledge
Project Management Book of Knowledge
The PMBOK ® Guide is the standard for managing most
projects most of the time across many types of
industries.
The standard describes the project management
processes, tools and techniques used to manage a
project toward a successful outcome
Current Book: 5th Edition, published at end of 2013
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module 6 Project Quality Management
Session Objectives1. Aware and understand the significances of managing Quality throughout the
project phases
2. Understand the concept of quality as well as its goal.
3. Know the application of functioning project quality plan by using tools and
techniques available in order to control and assure project quality.
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Project Quality
Management
module 6 Project Quality Management
“the processes and and activity of the
performing organization that determine quality
policies, objectives, and responsibilities
so that the project will satisfy the needs for
which it was undertaken”.
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Plan QualityManagement
Perform Quality Assurance
Control Quality
module 6 Project Quality Management24
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Initiating Closing
Planning
Executing
Monitoring &Controlling
8.1
8.3
8.2
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module 6 Project Quality Management
Goals for Quality Program
Fitness for Use
Customer Satisfaction
Conformance to the Requirements
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module 6 Project Quality Management
Quality Concepts
•Zero Defects
•The Customer is the next person in the process
•Do the Right Thing RIGHT the first time
•Continuous Improvement•Process Capability
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module 6 Project Quality Management
Quality Grade“the degree to which a set of inherent
characteristic fulfill requirements”.“Category assigned to products or
services having the same functional use but different technical characteristics”.
LOW QUALITY is a problem LOW GRADE is not necessarily problem
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module 6 Project Quality Management
Cost of Quality
The total costs that incurred by investment in:•preventing non-conformance to requirements, •appraising the product or service for conformance to requirements, and
•failing to meet requirement (rework)
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module 6 Project Quality Management
Cost of Quality Before and After Quality Initiative
11
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8.1.Plan QualityManagement
Input Tools & Techniques Output
module 6 Project Quality Management
Identifying which quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance
1. Project management plan2. Stakeholder register3. Risk register4. Requirements
documentation5. Enterprise Environmental
Factors6. Organizational Process
Assets
1. Cost-benefit analysis2. Cost of quality3. Seven basic quality tools4. Benchmarking5. Design of experiments6. Statistical sampling7. Additional quality planning
tools8. Meetings
1. Quality management plan
2. Process improvementplan
3. Quality metrics4. Quality checklists5. Project documents
updates
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•EEF•OPA
module 6 Project Quality Management
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Plan Quality Management Data Flow Diagram
8.1.1.5. Enterprise Environmental Factors (EEF)that influence the Plan Quality Management process
module 6 Project Quality Management
1. Governmental agency regulations;2. Rules, standards, and guidelines specific to the application area;3. Working or operating conditions of the project or its deliverables that may
affect project quality; and4. Cultural perceptions that may influence expectations about quality.
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8.1.1.6. Organizational Process Assets (OPA)that influence the Plan Quality Management process1. Organizational quality policies, procedures, and guidelines. The
performing organization’s quality policy, as endorsed by senior management, sets the organization’s intended direction on implementing its quality management approach;
2. Historical databases; 3. Lessons learned from previous phases or projects.
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Contoh PenaatanPeraturan Perundangan,
Peraturan Daerah
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module 6 Project Quality Management
8.1.1.5. Enterprise Environmental Factors (EEF)that influence the Plan Quality Management process
module 6 Project Quality Management
1. Governmental agency regulations;2. Rules, standards, and guidelines specific to the application area;3. Working or operating conditions of the project or its deliverables that may
affect project quality; and4. Cultural perceptions that may influence expectations about quality.
28 pmbok-234
8.1.1.6. Organizational Process Assets (OPA)that influence the Plan Quality Management process
1. Organizational quality policies, procedures, and guidelines. The performing organization’s quality policy, as endorsed by senior management, sets the organization’s intended direction on implementing its quality management approach;
2. Historical databases; 3. Lessons learned from previous phases or projects.
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module 6 Project Quality Management
Contoh Visi Misi dari sebuah Perusahaan
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module 6 Project Quality Management
Contoh Kebijakan K3L dari sebuah Perusahaan
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Plan Quality Managementdiwujudkan dalam QHSE Manual:
module 6 Project Quality Management
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contoh
Prosedur Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
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contoh
Prosedur Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Forms Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Forms Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Forms Manajemen Mutuyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
contoh
Prosedur Manajemen Konstruksiyang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat
module 6 Project Quality Management
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module 6 Project Quality Management
1. Scope and purpose 2. Roles & Responsibilities3. Deliverables & Milestones4. Standards For Monitoring & Control
Purposes5. Process Reviews6. Control of Non-conformance7. Major Checkpoints8. Inspection & Acceptance Criteria
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Project Quality Plan
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ContohProject Quality Plan
module 6 Project Quality Management
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ContohProject Quality Plan
module 6 Project Quality Management
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ContohProject Quality Plan
module 6 Project Quality Management
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11
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module 6 Project Quality Management
8.2.
Perform Quality Assurance
Input Tools & Techniques Output
module 6 Project Quality Management
Auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used
1. Quality management plan
2. Process improvement plan
3. Quality metrics4. Quality control
measurements5. Project documents
1. Quality management and control tools
2. Quality audits3. Process analysis
1. Change requests2. Project management
plan updates3. Project documents
updates4. Organizational
process assets updates
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module 6 Project Quality Management
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Perform Quality Assurance Data Flow Diagram
module 6 Project Quality Management
Quality Audit“A structured, independent review to determine whether project activities comply with organizational and project policies, processes, and procedures”
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module 6 Project Quality Management
Quality Audit
• Identify all good/best practices being implemented• Identify all gaps/shortcomings• Share the good practices introduced or
implemented in similar projects• Proactively offer assistance in a positive manner to
improve implementation of processes• Highlight contributions of each audit in the lessons
learned repositoryCopyright – © 2015 PII BKTI All rights reserved.
1. Hambatan apa yang terjadi?
2.Usulan Perbaikan, bagaimana?
1Risk Management
Prosedur Risk Management Tahap Proposal (PROC/EPMS/PRM/010/REV.0)
2Risk Management
Prosedur Risk Management Tahap Eksekusi (PROC/EPMS/PRM/011/REV.0)
3 Engineer ing
Prosedur Penomoran Dokumen Engineering (PROC/EPMS/ENG/102/REV.0)
4 Engineer ing Prosedur Pengendalian Dokumen (PROC/EPMS/ENG/103/REV.0)
5 Engineer ing
Prosedur Rencana Pelaksanaan Engineering (PROC/EPMS/ENG/104/REV.0)
6 Engineer ing
Prosedur Perubahan Design Engineering (PROC/EPMS/ENG/105/REV.0)
7 Engineer ing
Prosedur Review Design Engineering (PROC/EPMS/ENG/106/REV.0)
8 Engineer ing
Prosedur Identifikasi Produk Engineering (PROC/EPMS/ENG/108/REV.0)
9 Procurement
Prosedur Rencana Pelaksanaan Procurement (PROC/EPMS/PROC/201/REV.0)
10 Procurement
Prosedur Purchasing Engineering (PROC/EPMS/PROC/203/REV.0)
11 Procurement
Prosedur Subcontracting Procurement (PROC/EPMS/PROC/204/REV.0)
12 Procurement
Prosedur Expediting Procurement (PROC/EPMS/PROC/207/REV.0)
BelumNo Apakah Prosedur dibawah ini sudah dijalankan? Sudah
Contoh check list pertanyaan10
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8.3.
Control Quality
Input Tools & Techniques Output
module 6 Project Quality Management
Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
1. Project management plan2. Quality metrics3. Quality checklists4. Work performance data5. Approved change requests6. Deliverables7. Project documents8. Organizational process
assets
1. Seven basic quality tools2. Statistical sampling3. Inspection4. Approved change
requests review
1. Quality control measurements
2. Validated changes3. Verified deliverables4. Work performance
information5. Change requests6. Project management plan
updates7. Project documents updates8. Organizational process
assets updates
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module 6 Project Quality Management
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Control Quality Data Flow Diagram
Vendor / Supplier
Sub-Contractor
PROJECT MANAGER
module 6 Project Quality Management
Quality Team for a Project
Project Staff
RegulatoryAuthorities
QA/QC Manager
Senior ManagementClient
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module 6 Project Quality Management
Quality Control
Time
Energy Measurement Personnel Environment
MaterialMethodMachine
MajorDefect
Potential Causes Effect
Cause and Effect (Ishikawa) Diagram
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module 6 Project Quality Management
Quality Control Cause and Effect (Ishikawa) Diagram
Example: Reasons Why Phone is Not Answered
People
Machinery
Phone Not Answer
Method
Materials
Audix Exists
Line Busy
Audix
At Lunch
At Meeting
Away from Desk
LAN Directory Not Updated
Wrong Extension in Book
Directory
Call Comes Before / After Hours
Business Call
Personal Call
Taking on Other Line
Zero Out Not Established
Support Staff Has Audix
Re-Direct Issues
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module 6 Project Quality Management
Upper Control Limit
Lower Control Limit
X
Quality Control Example: Control Chart
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module 6 Project Quality Management
Quality Control Example: Flow Chart
Project Request
Compliance copy
DevelopArtwork
ArtworkApproved
Change controlFor specs
Artwork OutFor Proofs
Vendors make Proofs
PackageDevelopment
Review /Approval
QA ReviewApproval
ApprovedProof Back to
vendor
Specs signed(Package and QA)
OrderMaterials
NO
Yes Yes
Picture taken from PMBOK ® Guide Page 199
YES
NONO
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module 6 Project Quality Management
Quality Control Example: Pareto Diagram (Chart)
0
u
80%
contoh
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module 6 Project Quality Management
Summary1. How to Compare Quality vs Grade ?
2. How to Compare Quality Control vs Quality Assurance ?
3. What are Quality Concepts ?
4. What is the meaning of Cost of Quality ?
5. Who are involved in Project Quality Team ?
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