ActiveEfficiencyTM starts here
2
Problem Statement• Service Projects/Deliveries Tracked Inconsistently
• Data collected in multiple systems
• Consultancy Schedule System
• SharePoint
• Microsoft CRM
• Spreadsheets
• Undocumented Procedures
• Poor usage of current systems/tools
• Poor visibility of Project profitability
• Delayed Billings and Revenue Recognition
• Inadequate procedures for communicating service deliveries to A/R
• Procedures require that Services understand complex billing/revenue recognition rules.
• Billing and Collecting Expense Reimbursements from customers is difficult
3
Problem Statement (contd.)• Inaccurate Service Revenue Forecasting
• Inability to track service deliveries relative to billing/revenue status
• Lack of procedures to capture planned service deliveries
• Can’t reconcile planned service deliveries with actual results.• Reporting
• Difficult to report on individual projects due to having to pull metrics and KPI’s from various sources
• No method to define KPI’s • Inaccurate revenue and expense reporting
• Multiple Resources currently required for operations-management & reporting• Caroline Update various systems and spread sheets, resource scheduling• Jelena Month end billing.• BarryMonth end Management reporting.• Matt Microsoft Project Server Manager
• Develop process consistency for:
• Resource Management
• Project Management
• Project Accounting
• Heighten Visibility and Predictability of Project Profitability
• Accelerate Velocity of Billing and Revenue Recognition
• Improve Overall Business Intelligence for Services Team
• Limit the Strain on Resources – today multiple people running multiple systems to reconcile data
• Improve Accuracy of Forecasting
• Financial Forecasting
• FTE Planning
• Utilization & Realization Forecasting
Why implement a PSA System
TimeTracking
Expense Tracking
Project Management
Resource Management
ProjectAccounting
How most PS Operations are typically run
Custom built tool
PSA for unified & streamlined Operations
A SaaS based decision support tool that provides one simultaneous view of the truth across all service operations
Implementation & Annual costs
Category NetSuite
Functions and Features Good
User Interface Very User Friendly
Cost 40 Users $45,000/annum (includes maintenance)
Implementation & Training $15,500 (estimated)
Support SaaS offering.
References
Partnering Relationship Excellent
Company Stability Public limited. Industry leading.
Project Scope
• Eliminate Redundant Systems and Procedures
• Eliminate multiple systems
• Documented User Procedures and Training Materials
• Procedures clearly identified to a single appropriate system
• Manual Procedures for non-Standard Scenarios
• Resource Management
• Skills Management
• Resource Assignments and Utilization
• Soft commit to forecasted Opportunities
• Contracts and Project Management
• Proposals and Project Initiation Procedures
• Service Delivery Tracking
• Delivery Hours & Dollars (vs. Revenue)
• Capture Contract Documents (SOW, etc.)
• Status and Profitability Reporting8
• Service Time & Expense Collection and Management
• Weekly Reporting Procedures
• Pro-forma Invoice Generation
• Services Department, Partners, Subcontractors
• Service Billing and Revenue Forecasting
• Revenue Reconciliation to A/R
• Services Aging Report
• Capture of Planned Service Deliveries
• Revenue Rules to forecast Service Revenues
• Forecast Reports
• Integration with SAP
• Data Migration
• All data effective April 1, 2011
32I
Project Timelines
© 1E 2013
July August September October November December
Trial
Complete evaluation & seek approvals to move forward
Start Implementation
Sign Contracts
Go Live!
Data Migration & Pilot
Close books in Q4 using
PSA
Employee Realization Report
Project Portfolio View
Resource Management Chart
Project Margin Heatmap
Project Burn Rate
Forecasted Revenue by Stage
Supply v Demand Report – Resource Forecast
Workspaces Module - Dashboard
Dashboard – Document Management
Expense Report
Timesheet Status Report
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