Can’t
use the
telephone
Find using the phone difficult
or stressful
Don’t like using
the telephone
Get it right for them,
other customers will
benefit
It’s not just about disability
Because as much as I
As much as I hate
talking, I love texts and
emails. I an say what I
want without fear of
interruption or not getting
my point across properly,
and reply instantly or at
leisure.
“Why did this phone-hating
happen? How did it happen? I
can blame my shift on a few
things. Technology is one of
them, of course -- the advent of
texting (and the joyous
revelation of unlimited
messaging plans!) has made it
so convenient and easy to
communicate with people on
my own time, without going out
of my way to actually, uh, speak
to them. (Lame. I know. Sorry.)”
Options
• Website
• Live chat
• SMS
• FaceTime/Skype
• BSL interpreting service/Text Relay
It’s not just about
accessibility or inclusion
Thank you for listening!