Overview
Prepaid Management and Distribution
Voucher Management
Contents
Overview 1
TAM Positioning 2
High Level Functions 3
• Voucher Life Cycle Management 4
• Voucher Ordering and Distribution Management 5
• Voucher Reporting 6
Unique Value Proposition 7
• Complete Voucher Management 8
• Multi-tenancy 9
• Loyalty and Customer Centricity Support 10
• Systems Integration Readiness 11
• Low Total Cost of Operation and Ownership 12
• SLA Reporting and Audit Trails 13
About Globetom 14
VOUCHER MANAGEMENT
OverviewThe Voucher Management System handles all aspects of prepaid recharge vouchers
1VOUCHER MANAGEMENT
Prepaid payment models form an important part
of traditional telecommunications business models
especially in developing markets.
Significant revenues are also generated from prepaid
business models in established markets.
The distribution of income across prepaid and post-paid
subscriber segments is being disrupted by market forces
such as Digital Services with experimental adoption
using prepaid models as well as reduced appetite for
subscribers to be locked in to long-term contracts.
The use of vouchers as a payment resource with
associated electronic distribution channel development
remains an important revenue generation model for
incumbent Communications Service Providers (CSPs) as
well as new Digital Service Provider (DSPs).
Vouchers can be used as incentive for Digital Service
onboarding in instances where customers do not want
to be locked and also in instances where the level of
trust between the customer and service provider is
not yet established.
Globetom’s Revenue Weaver Voucher Management
System provides a comprehensive platform for total
care of prepaid voucher lifecycle functions, inclusive of
distribution management. With various deployment
and associated commercial models, CSPs and DSPs can
leverage vouchers as a strategic payment resources using
an agile platform delivering tangible business benefits.
TAM Positioning
Application Framework Suite, GB929
Addendum D, Release 17.0.0, June 2017
Application Identifier: 7.6
2VOUCHER MANAGEMENT
A voucher has a unique serial number and a PIN code by which it is identified.
The PIN code may be covered, and scratched off in order to use the voucher.
Other forms of vouchers include e-vouchers that may have a PIN generated
only after activation.
Customers can use vouchers to recharge their balances by various methods
including contacting the call center and providing the CSR with the voucher or
via a self-service system.
The application performs automation of the voucher lifecycle, and
supports a wide variety of voucher types.
Voucher Management also provides encryption, voucher tracking, as well as
address fraud and handle various distribution channels. As such, vouchers can
be placed on the entire range of the Resources Domain with strong affiliation
to the Billing vertical, because of the monetary value of the vouchers.
TM Forum positions vouchers as a payment resource available to service providers
High Level Functions
A Voucher Reporting function for querying and reporting
of related data
Voucher Reporting
Voucher Distribution to dealers includes shipment and
validation of reception of actual vouchers
Voucher Ordering and Distribution Management
Voucher Life Cycle Management includes activation, locking,
expiration and maintenance of purchased vouchers
Voucher Life Cycle Management
3VOUCHER MANAGEMENTHigh Level Functions
• Integration Services (REST and/or SOAP)
• Voucher redemption
• Voucher Query
• Revoke Redemption
• Issue Voucher (to specific customer/subscriber or for general use)
Voucher Life Cycle Management
• Policy-driven batch creation parameter specification, e.g. PIN length
• Voucher batch creation
• Policy-driven voucher state control
• Policy-driven voucher batch status control
Voucher Life Cycle Management includes activation, locking, expiration and redemption of purchased vouchers
4VOUCHER MANAGEMENTHigh Level Functions
Voucher Ordering and Distribution Management
Voucher Distribution to dealers includes shipment and validation of reception of actual vouchers
• Instantaneous dealer on-boarding
• Automated voucher batch distribution to dealers
• Batch activation on request of dealers
• Instantaneous batch freezing / cancellation
• Processing of sales reports for invoicing
• Processing of voiding reports for crediting
• Master statement generation for dealing invoicing and credit notes
• Device Management and sales agent management (optional for retail outlet distribution management)
• Retail outlet network management
• Segmentation of retail outlets: Area, Segment, Merchant Type Grouping
• Business Intelligence readiness with voucher sales data exporting functions
• Configurable definitions of voucher batch file formats to meet the requirements of dealers/distributors
• Automatic, secure transmission of batches to dealers/distributors
5VOUCHER MANAGEMENTHigh Level Functions
• Data records generated for voucher activity
• Data records spooled from online store and loaded into offline data store for reporting
• Data records can be forwarded to external customer Business Intelligence and Analytics platforms
• Comprehensive on-board reporting and dashboards
A Voucher Reporting function for querying and reporting of related data
Voucher Reporting
• Ability to extend Business Intelligence integration of voucher management data to meet customer requirements
• Daily exports of:
• Voucher types• Daily sales• Voucher batches• Voucher redemptions
6VOUCHER MANAGEMENTHigh Level Functions
Unique Value Proposition
Complete Voucher Management
Engage without lock-in
Systems Integration Readiness
Integrate in BSS/OSS ecosystem with ease
Multi-tenancyConsolidate
SLA Reporting and Audit Trails
Operational readiness assurance
Loyalty and Customer Centricity Support
Attract and retain
Low Total Cost of Operation and
OwnershipRelease funds for prepaid
market segment innovation
7VOUCHER MANAGEMENTUnique Value Proposition
Complete Voucher Management
Voucher Batch Life Cycle Management
Voucher Life Cycle Management
Dealer (Wholesale Distributor) Management
• Voucher Batch creation, dealer allocation and secure delivery to dealers
• Dealer sales reporting and invoice statement generation
• Dealer voucher voiding reporting and credit note statement generation
Retail Outlet Network Management with segmentation reporting
Complete platform in one for:
Voucher Operations • Query
• Redeem
• Search
• Revoke redeem (in the event of balance top-up failure)
8VOUCHER MANAGEMENTUnique Value Proposition
• Manage traditional CSP (Airtime/ Data Bundle) vouchers under CSP tenant and managed new DSP service vouchers under second tenant
• Consolidate voucher management across country operations on a single platform deployment
Multi-tenancy
Ability to manage multiple service providers and country operations on the same platform deployment under different tenants
• Onboard DSP partner prepaid vouchers under separate partner tenant registration on platform
• The platform can be used as management platform by Dealers/ Wholesale Distributors for complete distribution management – Each dealer has its own tenant registration
Examples:
9VOUCHER MANAGEMENTUnique Value Proposition
Revenue Weaver’s Voucher Management System includes a comprehensive Loyalty Management function
First world-wide implementation of the TM Forum Loyalty Management API
TMF658 – Loyalty Management API REST Specification
Loyalty and Customer Centricity Support
Submit voucher redemptions as rewardable events to on-board loyalty functions for prepaid customer centricity and retention processing
• Attract, retain and grow prepaid segment (youth and other prepaid segments)
• Attract prepaid segment to new digital services through loyalty rewards
10VOUCHER MANAGEMENTUnique Value Proposition
Service Integration
• Ready for use SOAP and RESTful Web Services
• Rapid implementation of custom integration services using the underlying SOA platform functions
Data Integration
• Ready for data record feeds to revenue assurance/ billing mediation and EDW/ BI and Analytics platforms
Data Migration Options
1. Once-off active voucher data migration; OR
2. Retention of legacy platform and integration from Revenue Weaver Voucher Management Functions for depletion of active batches on legacy platform
Systems Integration Readiness
11VOUCHER MANAGEMENTUnique Value Proposition
Consolidate multiple country operations of business divisions requiring voucher management on a single platform deployment
Streamline and standardise voucher distribution across multiple country operations or divisions
Scale-as-you-grow architecture with commodity hardware and Operating System footprint
Low Total Cost of Operation and Ownership
12VOUCHER MANAGEMENTUnique Value Proposition
SLA Reporting and Audit Trails
Traffic Rate, Latency and error reporting for all services at different levels of granularity
• Real-time
• Roll-up SLA data
• 5 minute
• Hourly
• Daily
• Monthly
Calculation of moving averages for traffic pattern analysis
Audit trails of all service consumption activity (web service integration)
Revenue Assurance audit trails
13VOUCHER MANAGEMENTUnique Value Proposition
www.globetom.comwww.revenueweaver.com
+27 12 003 0200
+27 86 682 4415
92 Regency Drive, Route 21 Corporate Park, Centurion, South Africa 16192 Coastal Highway, Lewes, Delaware, United States
About GlobetomWe develop products and solutions that help businesses build, deploy and monetise services in the cloud.
Our key market offerings include Enterprise Middleware, a SOA Application Platform, Prepaid
Management and Distribution, Billing, Loyalty, Customer Centricity and Business Intelligence.
Globetom has a singular focus of delivering platform and solution innovations based on its own
technology stacks to service customers and partners with agility.
Globetom has extensive experience delivering business-critical solutions to the communications
service provider market. With our platform’s scalability, we are able to provide the appropiate
solution for any sized customer.
VOUCHER MANAGEMENT 14