from Company’s Name)

POSITION DESCRIPTION Stakeholder Engagement and Communications Officer

Eastern Sydney Partners in Recovery

Date: August 2013 Incumbent: Vacant

Written by: CEO Reports to: Manager PIR

Employed through: ESML Hours: 38 hours

Classification Definition:

Health Professionals and Support Services Award 2010 Support Services - Level 6

Remuneration Package:

Base rate + 9.25% superannuation + 17.5% leave loading Salary packaging up to $16,050 per annum.

INITIATIVE OVERVIEW

The Partners in Recovery (PIR) initiative aims to better support people with severe and persistent mental illness with complex needs, their carers and families by getting services and supports from multiple sectors they may come into contact with (and could benefit from) to work in a more collaborative, coordinated and integrated way. PIR will facilitate better coordination of and more streamlined access to the clinical and other service and support needs of people experiencing severe and persistent mental illness with complex needs requiring a multi-agency response.

JOB PURPOSE

Reporting to the Manager PIR, the Stakeholder Engagement and Communication Officer will initiate and coordinate the development of strategic relationships and partnerships with the community, health professionals, local government, community service organisations and other relevant stakeholders to improve the health and wellbeing outcomes for PIR consumers. The role will also entail advocating and promoting the awareness of the ESPIR initiative and developing the reach of service delivery and mental health support within Eastern Sydney.

STATEMENT OF DUTIES

General

Develop effective relationships and collaborative working styles with key stakeholders, partners and the community to support people with severe and persistent mental illness with complex needs, their carers and families through the PIR initiative

Establish and maintain stakeholder databases and provide input into PIR service mapping and needs assessment

Development and implement ESPIR communication and marketing strategies, public relation initiatives and other materials which promote the aims of the program

Facilitate and promote a person-centred, recovery-oriented approach to delivering service support and care coordination to clients, carers and their families

Work within the policies, procedures and values of the PIR program and of the host agency to achieve the aims and objectives of the initiative

Support and facilitate links between the participant, their families and the partner agencies/providers encouraging access to mental health and welfare services and clinical support

Ensurea high standard of care and best practice is being delivered to the client by engaging in ongoing educational programs within the areas of primary health care, mental health service and community sector development

Provide backup and support to the intake and referral process as required.

Maintain accurate data collection and provide reporting and information to the PIRO as required

Maintain high levels of confidentiality and sensitivity with regards to client needs

Participate with Quality and Accreditation as required

Other task and duties as assigned

REPORTING RELATIONSHIPS

Supervisor’s Title: Manager PIR

Position Title: Stakeholder Engagement and Communications Officer, Eastern Sydney Partners in Recovery

Subordinates: Nil

Key Relationships: Support Facilitator team, Consumer Consultant,Carer Consultant, Administration Officer, Intake Officer, ATSI Support Facilitator/Community Development Officers. The Team Leaders hosted by consortium agencies report directly to the PIR Manager.

CONSTRAINTS/AUTHORITY LEVELS

All purchases must be approved by the CEO or delegate

Official correspondence must be approved and the signed copy kept on file

Appointee authorised to determine the need to make business related STD, mobile and tele/video conference calls

COMPETENCIES to be read in conjunction with the classification definitions in the Health Professionals and Support Services Award 2010 – Support Services Level 6.

SELECTION CRITERIA ESSENTIAL

1. Tertiary qualifications or equivalent in communication, marketing or media related field

2. Extensive experience in the human services/social services sector with consumers who experiencesevere and persistent mental illness with complex needs

3. Strong interpersonal communication skills including relationship and partnership building, clear and concise information provision, customer service and managing enquiries and complaints

4. Knowledge of the health and welfare sectors relevant to the PIR target group, particularly within the Eastern Sydney catchment

5. Sound understanding of the needs and experiences of people who receive

mental health, health and community care services, and of the community care environment

6. Ability to organise and manage busy workloads within specified timeframes 7. Excellent conceptual and analytical skills, including the ability to identify and

manage emerging issues and risks in relation to service delivery and stakeholder coordination

8. Knowledge and experience in the MS Office suite and client management information databases

9. Understanding of a performance monitoring and evaluation environment and results-based management

10. Current NSW driverslicence

PREFERRED

Stakeholder engagement

Critical thinking

Clear communication skills

Planning and coordination

Emotional intelligence

Negotiation

Problem solving