The Royal Columbian is a tertiary, referral, regional and community hospital providing specialized care to BC’s most critically ill and injured
4
We’re a provincial Level 1 Trauma Centre
(1 of only 2 adult Level 1 Trauma Centres in the Lower Mainland)
We’re a tertiary care centre (i.e. providing highly specialized care)
for interventional cardiology and cardiac surgery
12
We’re a regional hospital serving Fraser North’s secondary acute care needs
(care more specialized than a family doctor can provide)
Redevelopment Phases P
hase 1
Temporary parking
Helipad move
75-bed Mental Health &
Substance Use
Parkade
Energy Centre
Site preparation
Ph
ase
2
Acute Care Tower with more beds - Emergency
Room - Operating Rooms
- Diagnostics - Maternal Infant - Child Youth - Parkade
- Main Entrance
Ph
ase 3
Renovations - Health Care Centre
- Columbia Tower
Redevelopment Principles
1) Patient Centredness
2) Pull services to the Patient
3) Flexibility
4) Reduce the number of steps in care processes
5) Standardization of patient care and support processes
6) Identify process improvement opportunities that support future Clinical Service Plan
Quality & Safety are woven through
all the principles
South Asian Consultative Group
Pre-Post Survey
Phone Consultation
Fraser Salish
Caucus
Shadow Patient Journey
Consultative Groups
Multi- Disciplinary
Study Teams
Mental Health Consultative Group
English Chinese Punjabi Survey
Patient and Family
Consultation
Dimensions of Quality
Questions to Ask Yourself
Acceptability
Does this decision require patient and family participation and/or respectful consideration of patient and family preferences?
Does this decision affect the patient and family experience regarding emotional support, empathy and respect?
Appropriateness
Does this decision affect clear comprehensive information and support for patients and family self-care?
Does this decision affect the physical and environmental needs of patients and families?
Accessibility
Does this decision affect how patients and families access health services?
Safety
Does this decision affect the continuity of care and smooth transitions?
Does this decision affect the safety of patients &/or families?
Effectiveness
Does this decision affect the patient and family experience regarding effective treatment delivered by trusted professionals?
Quality & Safety Matrix
Gain valuable insights from patients and family experiences that will help shape the future state of our hospital
Closing the loop
• Tours of new facility
• Updates in meetings
• Email updates on feedback
• Yearly
• End of project