-ALENPHILIP-
A PRESENTATION ON PHYSICAL EVIDENCE IN HOSPITAL WITH SPECIAL REFERENCE
TO ST.SEBASTAIN’S VISITATION HOSPITAL ARTHUNKAL
ST.SEBASTIAN’S VISITATION HOSPITAL ARTHUNKAL
STATEMENT OF THE PROBLEMThe problem is the physical evidence in hospital with special reference to St.Sebastain’s Visitation Hospital Arthunkal. Physical evidence is one among the marketing mix in service delivery. The service firms must consciously make efforts to manages the physical evidence. In case of hospital it is really important in maintaining attractive physical evidence
Physical Evidence is the environment in which service is delivered. The services are intangible in nature. The intangibility is the reason for the importance of physical evidence in the service marketing mix. So physical evidence in any service industry like health care isreally important. Now a days there are several issues taking place in any hospitals regarding the hygiene and facilities provided. So the topic for the study regarding physical evidence inthe hospital is a need in this current scenario.
NEEDS AND SIGNIFICANCE
OBJECTIVES OF THE STUDYPrimary To find out the quality of the
physical evidence in St. Sebastian’s Visitation Hospital Arthunkal
Secondary To findout factors affecting physical
evidence in St.Sebastian’s Visitation Hospital Arthunkal
To find out whether the flow of patients and visitor depends on physical evidence of hospital
INDUSTRY PROFILEThe healthcare industry (also called the medical industry or health economy) is an aggregation of sectors within the economic system that provides goods and services to treat patients with curative, preventive, rehabilitative, and palliative care. It includes the generation and commercialization of goods and services lending themselves to maintaining and reestablishing Health . Modern healthcare industry is divided into many sectors and depends on interdisciplinary teams of trained professionals and paraprofessionals to meethealth needs of individuals and populations.
INSTITUTION PROFILEAbout InstitutionName of the Institution : St. Sebastian’s Visitation Hospital ArthunkalIndustry : Health Care IndustrySector : ServiceFounded in : 28 Oct 1969Founded by : Rt.Rev.Fr.Dr.Michael Arattukulam(Former Bishop of Alleppy) General Medicine Ophthalmology E.N.T Psychiatry Orthopaedics Pediatrics Surgery Urology Radiology Mental Gynecology Dental Skin
Data collection
Research design Sampling
Analysing techniques
RESEARCH METHODOLOGY
RESEARCH DESIGN
Research design is the conceptual structure with in which the research is conducted and it is also the blue print of the research conducted this is a descriptive research.
UNIVERSE OF THE STUDY
Universe of this study is the patients
SAMPLING PROCEDURE
The sampling used in this study is Simple random sampling
DATA COLLECTION
PRIMARY DATA
SECONDARY DATA
Questionnaire
Interview
Observation
primary data
Secondary data
Hospital recordsWebsite of hospital
TOOLS AND TECHNIQUES OF ANALYSIS
Likert scale Percentage diagrams
Noise level of the Hospital is acceptable.
Strongly Agree Agree Disagree Strongly Disagree
The odor in this hospital is pleasant.
Strongly Agree Agree Disagree Strongly Disagree
The hospital is Hygienic. Strongly Agree Agree Disagree Strongly Disagree
The hospital provides an Eco - Friendly atmosphere. Strongly Agree Agree Disagree Strongly Disagree
The waiting area provided to patients and visitors are good.
Strongly Agree Agree Disagree Strongly Disagree
Consulting area is overcrowded at times. Strongly Agree Agree Disagree Strongly Disagree
The patients admit cards are standard and it is attractive.
Strongly Agree Agree Disagree Strongly Disagree
The layout of the hospital is well planned in terms of grassing flowering and lighting. Strongly Agree Agree Disagree Strongly Disagree
The structure of the building is attractive and convenient.
Strongly Agree Agree Disagree Strongly Disagree
The color of the building and the physical facility is good and it suits the
hospital’s Ambiance. Strongly Agree Agree Disagree Strongly Disagree
The business card and the brochures are provided by the hospital Strongly Agree Agree Disagree Strongly Disagree
The nursing staff understood your needs and has shown commitment and positive attitude towards satisfying your needs. Strongly Agree Agree Disagree Strongly Disagree
The staffs look professional and elegant in their uniforms.
Strongly Agree Agree Disagree Strongly Disagree
The front office staffs or receptionist is good in giving instructions .They
give right guidance and provide answers to all your queries. Strongly Agree Agree Disagree Strongly Disagree
The parking facility is good.
Strongly Agree Agree Disagree Strongly Disagree
The room and wards are spacious. Strongly Agree Agree Disagree Strongly Disagree
The Beds are comfortable.
Strongly Agree Agree Disagree Strongly Disagree
Point out a facility that you see here. Which is rare among other
Hospitals?
...................................................................................................................... Are you visiting the hospital because of the facilities and the
ambience provided by the hospital?
YES NO