!"#$%&"''()*'
!"#$%&'()*!+,-&).*/012$)&34*56789*/22*%&'()4*%.4.%:.;
!"#$%&##'()$*&% !"#$%&'()&$*'+#$,%'-./%#0(#&'1#(,%./"#(2-%/(#$-#$3/#)&'+,&+/#-4#567(#83*23#*(#9-))&%:
!"#$%&'()*+,-&%./(0(12'(3%**'4+*(5*/&%&$&'
<
+,-).*&(/)&0&%0$.%/12'324/!&(/1#-'#-,%#4-,'1/%;(#$-<=(/))*'+>#*'1,($%"=
23&'+*'+#!--?( <
!"#$%&'# !"#53*/4#6@/2,$*./#A&+&B*'/>#5-'(,)$*'+#A&+&B*'/>#&'1#C,(*'/((D//?#83*23#(&*1>#!"##$%&'#%$&(')(*+,*+-'#.%'&./0*+-')($')1%+.0$%'2%.3/$4'*+'5+6'$7.+.468<-'#-,%#4-,'1/%;(#$-<
)(*+,*+-'#.%'&./0*+-')($')1%+.0$%'2%.3/$4'*+'5+6'$7.+.468
5===>3+4-&).1012$)&34>3"?
!"#$%$&'()*+,$-('-("+./01
23 4,0"5%0$6"7$-$(0)0-6"5$89"!"#$%&'(%)%&*%'+,-)&.&-/00%-'&1,'(&2/3+&'%#*45
:3 ;)8.<=00"1/%>0=1"('>0"/1"&$6$?63'&0/'&)/73',/0)
@3 4,0"A2"%0$1<-"0)8.<=001"16$=B.0$>0"<%"0-($(0B&'10-($(0"'1?
!3 4,0%0",$1"C00-"-<"1D'0-D0?-<"'->0-6'<-?E<%"0)8.<=00"%060-6'<-830',7&0/1
E F'%0D6<%"<E"GH9"70($-"I.$DJ,$..E @(1)*A(.$*B"C*D10-E13)-%.*F%.314)*!"03%.).*F%";-3)4
E G.1;H-1%).%4C*I.0"9*JKE F%&?1%$*L"MC*@.)314) N1M%&31)"%4E 4/%-<>0%"&<K-"!2L"1'-D0"23232ME O6*N.=.%*P#.0&0'4E QOR89SOS*,1:.;E N232"7'..'<-"#%<O0D60&"P--/$."Q$>'-(1
I.)-%0&0'*+,$)8'<- T7
E +GHR9"H0--$"I.'11E @(1)*A(.$*B"C*A(&%;*F1%)$*U"'&4)&349*!"?#10$*N"3-4.;*"0*V*U"31)&"04
E G.1;H-1%).%4C*F."%&19*WU*E F%&?1%$*L"MC*N"%X2&E)*P#.%1)"%4E 4/%-<>0%"&<K-"S@L"1'-D0"23232ME R6*N.=.%*P#.0&0'4E QOSR9V86*,1:.;E N232"7'..'<-"#%<O0D60&"P--/$."Q$>'-(1
I.)-%0&0'*+,$)8'<- T5
E +GHR9"Q/0"+,%'16<8,0%E @(1)*A(.$*B"C*F%":&;.*G"4#&)12*,.%:&3.4E G.1;H-1%).%4C*J.=*/2M10$9*WJ*E F%&?1%$*L"MC*J-%4.4E T/%10"4/%-<>0%"F<K-"@SL"1'-D0"23232ME U'%16*V0$%"T/%10"4/%-<>0%"&<K-"SWLE YY*N.=.%*P#.0&0'4E Q7*D&22&"0*,1:.;E N23X"7'..'<-"#%<O0D60&"P--/$."Q$>'-(1
I.)-%0&0'*+,$)8'<- TV
Y,0-"=</"6%$>0."6<"K<%J"0$D,"&$=Z"K,$6"6,'-(1"&<"=</".<<J"E<%K$%&"6<[
9,)-3))&'(,)&1,'(&2/3+&:#+'0%+4
Q6$="\-60%>'0K"S"]/016'<-123 Y,0-"=</"6%$>0."6<"K<%J"0$D,"
&$=Z"K,$6"6,'-(1"&<"=</".<<J"E<%K$%&"6<[
4,0"#<K0%"<E"Q6$="\-60%>'0K1/*,)1$*W0).%:&.=*&4*1*)'+3-'3+%; ;&43-44&"0*1*7%#;%+&3"0;-3)4*=&)(*.13(*&0;&:&;-12*.?#2"$..*)"*2.1%0*)(.*4#.3&E&3*13)&"04*4(.*?-4)*)1X.*)"*4)%.0')(.0*)(1)*.?#2"$..Z4*.0'1'.?.0)*10;*%.).0)&"0*=&)(*)(.*"%'10&[1)&"0
<'#2&=0'%+>,%1)8
! \%&0'*&0E"%?1)&"0*)(1)*310*M.******-4.;*'/;#2
! N"3-4*"0*,0;,>,;3#7&%*:7/2%%)&&032-;&0'*)"#*#.%E"%?.%4
! F-)*7%#;%+) &0*)(.*4"2-)&"0*4.1)
^3Q3"_<./-6$%="]/'6"#0%D0-6$(01Z"#<16*H0D011'<-??4<4&@3+%#3&/A&B#6/+&<'#',)',-)
!
"
#!
#"
$!
$"
%!
$!!& $!#! $!## $!#$ $!#% $!#' $!#" $!#( $!#) $!#*
^-0)8.<=)0-6"@3WLZ"`<K0%"'-"Q<)0"7$%J061
V</-("Y<%J0%1"G<.&"2a*2! b<C1"C="
P(0"@X
#%<8<10&"\-E%$16%/D6/%0"#.$-Z"N:"4%'..'<-
76===>3+4-&).1012$)&34>3"?
;-($(0)0-6"Q6/DJ?80% 5$../8BF0.<'6606] 76] 56] V6] O6] Y6] R6] S6] ^6] 86] 766]
5666
5667
5665
566V
566O
566Y
566R
566S
566^
5668
5676
5677
5675
567V
567O
567Y
567R
567S
567^
_0'1'.;
J")*_0'1'.;
/3)&:.2$B&4.0'1'.;
^3Q3"180-&1"N23S@"I'..'<- 0$D,"=0$%"6<"')8%<>0"0-($(0)0-6
77===>3+4-&).1012$)&34>3"?
===>3+4-&).1012$)&34>3"? 75
;c'6"Q/%>0=1
;)8.<=00"Q/%>0=1
;-($(0)0-6"Q/%>0=1
F$6$?V01
Q<./6'<-1?T<d
!C(%2&;/0D'&E%0%+#772&E%'&,0>/7>%;&,0&'(%&#-',/0)&'#$%0&62�&/+E#0,F#',/0&,0&+%):/0)%&'/&'(%&%0E#E%*%0'&+%)37')&G +%#772&H3)'&;%7,>%+2&/A&'(%&)3+>%2�&'(%0&+%:/+',0E45
4<8";)8.<=00"Q/%>0="+<)8$-=";c0D/6'>0
(')*++),$)-.')/01')/23445
H0&/D0"+<16"<E"4/%-<>0%""
\)8%<>0";)8.<=00";-($(0)0-6
\)8%<>0"H0>0-/0"e"#%<E'6$C'.'6=
Dollars
7V===>3+4-&).1012$)&34>3"?
===>3+4-&).1012$)&34>3"? 7O
6'7$%2)-3%"$8'%)9"),$++0%:
PD6/$."D.'0-6"6/%-<>0%"D<161"C="O<C9
! #,=1'D'$-?N::SZXaX! Q<E6K$%0"0-('-00%?3N2@2Zaaa! +$.."D0-60%"%08%010-6$6'>0?N:MZ!!f! 4%/DJ".<$&0%B/-.<$&0%?N!ZMSS
G<K"7/D,"F<01"\6"+<16"V</%"+<)8$-="6<"`<10"P"4<8"#0%E<%)0%[
H0&/D0"+<16"<E"4/%-<>0%""
\)8%<>0";)8.<=00";-($(0)0-6
\)8%<>0"H0>0-/0"e"#%<E'6$C'.'6=
Goals
===>3+4-&).1012$)&34>3"? 7Y
P%0"V</%"H060-6'<-";EE<%61"F%'>0-"C=?
===>3+4-&).1012$)&34>3"? 7R
I/1'-011"PDD</-6$C'.'6'01"$%0"&%'>0-"C="0c0D/6'>01"E%<)"6,0"6<8".'J0"1$.01Z"10%>'D0Z"g/$.'6=Z"e"1$E06=
PDD</-6$C'.'6'01
H060-6'<-"#%<(%$)1"$%0"&%'>0-"E%<)"6,0"1'&0".'J0"6<K-",$..")006'-(1Z""0)8.<=00"$88%0D'$6'<-"K00JZ"-0K1.0660%1
#%<(%$)1
;-($(0)0-6"Q6/DJ?80% 5$../8BF0.<'6606] 76] 56] V6] O6] Y6] R6] S6] ^6] 86] 766]
5666
5667
5665
566V
566O
566Y
566R
566S
566^
5668
5676
5677
5675
567V
567O
567Y
567R
567S
567^
_0'1'.;
J")*_0'1'.;
/3)&:.2$B&4.0'1'.;
^3Q3"180-&1"N23S@"I'..'<- 0$D,"=0$%"6<"')8%<>0"0-($(0)0-6
7^===>3+4-&).1012$)&34>3"?
G<K")/D,"&<")$-$(0%1"
'-E./0-D0"6,0'%"0)8.<=001h".0>0.1"<E"0-($(0)0-6[
,"-%3.C*`122-#===>3+4-&).1012$)&34>3"? 78
12'12'+,-.%/01,2.*'.%3$"44 %/6
56===>3+4-&).1012$)&34>3"?
Y,="Y$1"V</%"I016"I<11"V</%"I016"I<11[
Y,="Y$1"V</%"Y<%16"I<11"V</%"
Y<%16"I<11[
===>3+4-&).1012$)&34>3"? 57
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
I<11aI/77%#E3%)aB-)&.4
Y,$6"&<"0)8.<=001"6$.J"$C</6"<>0%"&'--0%[
PDD</-6$C'.'6=
===>3+4-&).1012$)&34>3"? 5V
;16$C.'1,"6K<"6/%-<>0%"(<$.19
! H0&/D0"6<6$."$--/$."6/%-<>0%
! \)8%<>0"-0K*,'%0"%060-6'<-
4'81"E<%"G'%'-("40$))$601"Y,<"Q6$=
" I.E.%%124
# I.12&4)&3*L"M*F%.:&.=4*=&)(*N"22"=+b#*c-.4)&"04
$ L"M*PEE.%4**!"#$%&'()"
H0&/D0"+<16"<E"4/%-<>0%""
\)8%<>0";)8.<=00";-($(0)0-6
\)8%<>0"H0>0-/0"e"#%<E'6$C'.'6=
StayStayInterviews
===>3+4-&).1012$)&34>3"? 5Y
4,0"#<K0%"<E"Q6$="\-60%>'0K1/*,)1$*W0).%:&.=*&4*1*)'+3-'3+%; ;&43-44&"0*1*)3:%+>,)/+&3"0;-3)4*=&)(*.13(*&0;&:&;-12*.?#2"$..*)"*2.1%0*)(.*4#.3&E&3*13)&"04*(.*?-4)*)1X.*)"*4)%.0')(.0*)(1)*.?#2"$..Z4*.0'1'.?.0)*10;*%.).0)&"0*=&)(*)(.*"%'10&[1)&"0
<'#2&=0'%+>,%1)8
! \%&0'*&0E"%?1)&"0*)(1)*310*M.******-4.;*'/;#2
! N"3-4*"0*,0;,>,;3#7&%*:7/2%%)&&032-;&0'*)"#*#.%E"%?.%4
! F-)*)3:%+>,)/+) &0*)(.*4"2-)&"0*4.1)
===>3+4-&).1012$)&34>3"? 5R
! !"0;-3).;*M$*4-#.%:&4"%4*:4*GI
! ,.#1%1).*E%"?*F.%E"%?103.*I.:&.=
! !"0;-3)*,)1$*W0).%:&.=4*1)*2.14)*7de$%*E"%*.f&4)&0'*.?#2"$..4*10;*5de$% E"%*0.=*(&%.4
! !%.1).*&0;&:&;-12*,)1$*F2104
Q6$="\-60%>'0K"#%<D011"i0="\-(%0&'0-61
4<8*Q0..'-("QGH7*#/C.'1,0&"I<<J"'-"G'16<%=
===>3+4-&).1012$)&34>3"? 5S
Q6$="\-60%>'0K"S"]/016'<-1
S3 Y,$6"D$-"\"&<"6<")$J0"=</%"0c80%'0-D0"$6"K<%J"C0660%"E<%"=</[
23 Y,0-"=</"6%$>0."6<"K<%J"0$D,"&$=Z"K,$6"6,'-(1"&<"=</".<<J"E<%K$%&"6<[
:3 Y,$6"$%0"=</".0$%-'-(",0%0["
@3 Y,="&<"=</"16$=",0%0[
!3 Y,0-"K$1"6,0".$16"6')0"=</"6,</(,6"$C</6".0$>'-("</%"60$)[""Y,$6"8%<)860&"'6[
===>3+4-&).1012$)&34>3"? 5^
H0&/D0"+<16"<E"4/%-<>0%""
\)8%<>0";)8.<=00";-($(0)0-6
\)8%<>0"H0>0-/0"e"#%<E'6$C'.'6=
Forecast
===>3+4-&).1012$)&34>3"? 58
U<%0D$16"H060-6'<-
===>3+4-&).1012$)&34>3"? V6
" U&X.2$*)"*7%#>% &0*2.44*)(10*R*?"0)(4*
j"+$-"C0"D,$-(0&"$6"$-="6')0"'E"-0K"'-E<%)$6'<-
" U&X.2$*)"*7%#>% &0******R*g 75*?"0)(4
" U&X.2$*)"*)'#2 1*$.1%*"%*?"%.
@%)'&C//7&E"% H060-6'<-"U<%0D$16'-(
H$.8,"b')0-0k
+'-&="Q6<-0
H0&/D0"+<16"<E"4/%-<>0%""
\)8%<>0";)8.<=00";-($(0)0-6
\)8%<>0"H0>0-/0"e"#%<E'6$C'.'6=
Accountability
===>3+4-&).1012$)&34>3"? V5
4,0"\-D%0&'C.0"#<K0%"<E"PDD</-6$C'.'6="e"U'%16*`'-0"H060-6'<-"5<$.1
===>3+4-&).1012$)&34>3"? VV
!J5&'3+0/>%+&K&,;%0',-#7L&!@5&;/10&MNKL&)#>%;&*,77,/0)&/A&O)
`%"-#*"E*("4#&)124*<4"2:.;h*0-%4.*)-%0":.%*=&)(*"04&).*
3(&2;*31%.*i*E2.f&M2.*43(.;-2&0'
,AI/A_`j P
P-)2&.%*("4#&)12*144&'0.;*%.).0)&"0*'"124*)"*?101'.%4*
10;*%.#"%).;*#%"'%.44*?"0)(2$
,AI/A_`j I
/0%&2%#+&7#'%+8&
4<"RC6$'-
FU'--0($-l+*Q/'60P-$.=6'D13D<)\-D./&0"A"<E"0)8.<=001
! U%00"R-.'-0"Q6$="\-60%>'0K"4%$'-'-("7<&/.0! G<K"6<"+<16"4/%-<>0%"e";-($(0)0-6
! ;-($(0)0-6"+<%%0.$6'<-1"6<"#%<&/D6'>'6=! 4,0"Q6$="\-60%>'0K"7$-$(0%"4%$'-'-("5$)0
U<%"+<)8$-'01"<>0%"Saa";)8.<=001?
===>3+4-&).1012$)&34>3"? VO