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Personality Quotient
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Have you ever said the same thing to to peopleand received to totally dierent reactions"
Ho can saying the same ordsproduce such dierent results"
Each person heard youdiferently based on his or herpersonality style!
#ou said the same thing$ %ut hatthey &heard& as dierent'
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(ierent is not %ad$ it is )ust
dierent!
A lack o understanding oourselves and others can lead toreal pro%lems such as tension,disappointment, hurt eelings,unmet expectations and poorcommunication
it is hard to ork ith a pro%lem$ ifyou do not understand hat is goingon inside the mind of another person
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There *+ a +imple ,ay to
Understand People!
the concept -The (*+. /odel ofHuman 0ehavior'1
Tenty2four hundred years ago$scientists and philosophers$ mostnotably ippocrates, began torecogni"e and categori"e
diferences in %ehavior that seemedto follo a pattern'
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(r' ,illiam /arston
(r' ,illiam /arston rote -The Emotions of3ormal People1 in 4567 after earning hisdoctorate from Harvard University'
/arston theorized that people are motivated%y our intrinsic drives that directbehavioral patterns
four descriptive characteristics for %ehavioral
tendencies hich are represented %y fourletters of the alpha%et: D, I, S and C
concept of DISC was introduced
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The (*+. model is %ased on normal %ehavior$ notabnormal behavior'
The (*+. /odel of Human 0ehavior2%ased on #oundational observationsa%out ho peoplenormally %ehave
84: +ome people are more 9UT9*3$ hileothers are more ;E+E;
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People have dierent styles$ and thatis okay'
yone has some of all 4 of these tenden
erent times and in dierent situation
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(*+.
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hat *s #our PQ BPersonality QuotientC"
#our *ntelligence Quotient$ or *Q$ measures yourintelligence
#our Personality Quotient$ or PQ$ refers to yourability to understand yoursel and others or
efective communication and team$ork' technical skill$ %eginning ith intelligence and
developed through education and eAperience$accounts for only 4F of success in the orkplace'
%he other &'( o $orkplace success comesrom people skills! %hese skills are developedthrough learning better $ays to behave andinteract
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The Elevator Test: ,hich Type =re
#ou"
The elevator doors are a%out to close on aneager rider ho is trying to get on the elevator'
Gour people are already inside the elevator'
9ne of the people in the croded %oA is in a hurry anddoes not ant to ait Boutgoing and task2orientedC'
There is also a %u%%ly$ energetic passenger ho holdsthe door open hile greeting the necomer Boutgoingand people2orientedC'
= third rider is happy either ay and smiles hileaiting patiently Breserved and people2orientedC'
The nal passenger is concerned as she calculates theeight to see if the elevator can handle another personBreserved and task2orientedC
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( * + .
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Human Io% =nalysis BHI=C$
The Human Io% =nalysis BHI=C addsstructure to the selection processand ensures that candidates are
assessed aainst !ob criteria'
The HI= identies the idealhuman behavioral characteristics
within a function' The creation of the HI= is a critical
early step in the hiring process'
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each position re"uires individuals with uni"ue characteristicsto best accomplish the tas#s and ensure reater success$