Download pdf - PCO Focus_Andre Vietor

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Session code:

53rd ICCA Congress

ME13

The PCO Focus:

Association Meetings =

Risky business for PCOs?

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"Have associations become too vulnerable or risky for PCOs to handle?"

Session leader: André Vietor

"How do you report your performance to your clients?" Session leader: Roslyn McLeod

"The times are changing - and so must we. Changes in the meetings industry and their impact on conferences, planners and suppliers"

Session leader: Michel Neijmann

Session topics


February 15th, 2013

Risky business?



We are in the “people” industry…


Transparency Honesty

Client protection Commitment

Leadership

… a business called “trust”


Word of Mouth


Building reputation

personal corporate

cities clients


Prefinancing

Bank guarantees

Insurance

Risk sharing

Is this our business?


Are associations too reliant on single

events and push their partners, in

particular PCO's, to carry more and

more risk on their shoulders?

1 Yes

2 No


Is the full service PCO model dead in

the association sector?

1 Yes

2 No


Do we as a professional community

(not individual corporations) effectively

communicate our value to clients?

1 Yes

2 No