PAWN FATHERSCONSULTING
PRESENTATIONKarthika Appiah, Lexi Bagnell,
Charles Phon, Asya Pribus, Briana SooHoo
March 10, 2012
PRESENTATION OBJECTIVES
Situation Analysis
Deliverables
Implementation Timeline
DELIVERABLES
WORK AREA #1
Financial Analysis
Web Asses. & SEO
Org.
Restructure
Recruiting & Hiring
Training
Incentive Programs
WORK AREA #2
FINANCIALS
$
CurrentAR Days Outstand-ing
Inventory Turns Debt to EquityRESEARCH
?
Expansion
RECOMMENDATION
Hire a bookkeeper
WEBSITE ASSESSMENTImproving Online Presence
RECOMMENDATIONS
store addresses | hours of operation
RECOMMENDATIONS
Bring website maintenance in-house
Use Cascading Style Sheets
SEARCH ENGINE OPTIMIZATION
Increasing Search Relevance
RECOMMENDATIONS
Pawn Fathers – A Family Business
Pawnbrokers - Everett, WA | Pawn Fathers
90 Day Cash Loans. Selling new and used jewelry, firearms, tools, electronics, instruments, and more. Nothing but the
best!
Improve Title Tag
Create a Meta Tag
Pawn Fathers – A Family Business
HUMAN RESOURCESOverview
Organizational Structure
Recruiting and Hiring
Training Process
Motivation & Job Satisfaction
Incentive Program
Other Programs
PRIMARY RESEARCH
interviews
lack of
Job Satisfaction
Variety
Identity
SignificanceAutonomy
Feedback
PRIMARY RESEARCH
motivation
money as a motivator
surveys
HUMAN RESOURCESOrganizational Structure
CURRENT SITUATIONJanuary 2012
Supervisor (3)Pawnbrokers (14)
Owner & Assistant Manager
across all stores
SECONDARY RESEARCH
improve
to increase
RECOMMENDATION
One Store Location
Chain of Command
Organizational Structure
RECOMMENDATION
Sales
Store
Company General Manager
Store Manager
Pawn Broker (5)
Store Manager
Pawn Broker (5)
Store Manager
Pawn Broker (5)
Book-keeper
IMPLEMENTATION
assign employees
meet with employees
evaluate
unsatisfactory
satisfactory
reevaluate
satisfactory
unsatisfactoryrehire
HUMAN RESOURCESRecruiting & Hiring Process
CURRENT SITUATION
SECONDARY RESEARCH
source of passive
candidates
higher quality
candidates
bonus serves as morale booster
cheaper recruiting
tool
RECOMMENDATION
Employee Referral Program
HUMAN RESOURCESTraining Program
CURRENT SITUATION & RESEARCH
“Training is hands on, you’re put out on the floor and you get help if you want to.”
“Have personal training with other employees and managers.”
“Everyone helps, you follow what everyone else does.”
RECOMMENDATION
Smart Pawn Certification
New Hire Training
Employee Led Training Sessions
HUMAN RESOURCESIncentive Program
CURRENT SITUATION
Monthly Bonuses
Product Quotas
RECOMMENDATIONS
Quarterly Bonus Program
HUMAN RESOURCESMotivation and Job Satisfaction
Programs
RECOMMENDATION
Awards Board
Employees Work Cross- Department
IMPLEMENTATION TIMELINE
APRIL MAY JUNE JULY
bookkeeper
website & SEO
organizational structure
referral prgm
training program
awards program
incentive prgm
THANK YOUQuestions