● Challenges of Enterprise UC
● Western Union: Path to Success
● 4 Keys To Overcoming Challenges
Key Takeaways
UC in the Enterprise1-2 Years behind consumer technology and adoption.
Upcoming: Remote work, flexible work, ROWE, distributed teams, etc.
Source: Wainhouse Research: 2016 Video Conference Usage Survey Results
Less than 30% use video weekly!
Interoperability
Can’t throw out old investments.- Need to work with older tech.
Video vendors could/would not design for future interop.
People want to unify and simplify- User Experience- Network- Costs
Cost and Efficiency
Past UC came with big risks• Use expensive, dedicated networks
• Licensing, maintenance, service costs as well
• Support was critical for adoption.
If technology isn’t used, then the investment is wasted.
What is the return?
Management and Support
Gartner’s UC Monitoring Market Guide Key Findings:
1. Most network teams are unprepared to handle UC services
2. Video and voice are the most sensitive applications to network issues.
3. Troubleshooting global UC applications requires broad and deep monitoring and analytics.
https://www.gartner.com/doc/3487617/market-guide-unified-communications-monitoring
1. 100% scheduled for 30 legacy Rooms- 2 dedicated IT Staff
2. Mostly Executive Usage- Everything handled by IT team- On premise infrastructure
3. Centralized IT + Decentralized Workforce
- Bandwidth Headaches
4. Skype and VC = Not completely integrated
Existing Video Technology
Western Union Strategy
Leverage existing technology and infrastructureCannot add much network capacity instantlyCloud has its own quality issues
Bandwidth Efficiency
Make scheduling easy as possible30 à 200 Rooms – can’t hire 12 more peopleEnable people to join how they like
Self-service & Interoperable
Focused adoption and training to scale fastMonitoring tools to enable faster decisionsReal time support and troubleshooting
Skype and Video
Several hurdles inherent to Skype/O365○ Interoperabilitywithlegacytechnology○ PerformanceandManagementof10,000newusersquickly○ TrackingEfficiencyacrossplatforms○ Troubleshootingcallperformance
Key Challenges
Pexip bridges the gap for O365 and legacy endpoints
○ Makesiteasytoscaleaswell○ Reducebandwidthneeds
Implement Scheduling
○ AutoStartfeature
Custom meeting portal
○ WAVEmakesiteasy
Real Time Monitoring and Reporting from Vyopta
Bonus: Replace Web Conferencing platform!
The Solution
Significant reduction in costs of video and audio:- Licensing- Overhead (staff)- Equipment & Network
Adoption up- Over 3M minutes/month- Up to 175 rooms and growing!
Productivity Up- Travel down- Reduce Time to start meetings- Simple reporting and support- Usage up 10x, yet still team of 3
Results
16
1. Increase adoption to more users.Add 30-40 more rooms this year
2. Reduce travel even more.
3. Improve User ExperienceScheduling and joining via other methods
What’s Next
17
1. Get to know your network team
2. Focus on an adoption plan Build an ambassador team for employees.
3. Understand and improve on existing toolsEvolve with users and replace old tools quickly
4. Automate as much as you canRooms autojoin at designated meeting time
4 Keys to Success
Vyopta: Monitoring and Analytics for Video Collaboration
Simplify management and support of video
collaboration.• Multi-vendor
• Intelligent and scalable
• Real-time data and alerts
• Interactive, custom reports
Pexip delivers software that organizations can deploy across their own IT infrastructures, in a cloud or both – so that everyone can have their own
personal high-quality video, audio and mobile meeting experience.
Simple Scalable Efficient