The failure of Avon Products $125 million implementation of SAP software is the latest – and perhaps most dramatic – example of how usability has become a critical issue in the workplace.
Basically, users will accept less crap today, when it comes to software. That is because the world of consumer software has become easy and simple to use and has trained users to expect that business software will follow a similar model. And if it doesn’t, people are much less patient than they were in the past.
-- Industry Analyst Michael Krigsman
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