In New Mexico, Medicaid, Medicareand health plans overseen by

OSI cannot charge you for COVID-19 testing or treatment.

COVID-19 Testing& Treatment

What to do if youget charged for

COVID-19 services

1) File an appeal with yourinsurance company lettingthem know that you werewrongly charged for COVID-19 services. 2) If you can't resolve theissue with your insurer, callthe toll-free COVID-19Health Insurance Call Centerat 1 (833) 415-0566.

COVID-19 Health Insurance Call Center1 (833) 415-0566

Monday - Saturday8 AM - 6 PM

COVID-19 is a public health crisis. Akey part of an effective strategy to contain thespread of the virus is ensuring state residentscan get free, high-quality care, which is why theNM Office of the Superintendent of Insurance(OSI) is requiring health plans to cover COVID-19testing and treatment free of charge to theircustomers. Services related to testing, like facilityfees, must also be free. Even if a test comesback negative, you cannot be charged.

OSI's order applies to major medical privatehealth plans. Self-funded plans (or ERISA groupplans) are not regulated by OSI, but theSuperintendent is more than willing to work withyour employer to make sure these services arecovered.

Visit OSI's COVID-19webpage to find more

information.