ORIENTATION SESSION 1:Company & Integration Overview
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At the end of this orientation session, you will have a general
understanding of:
• Hydro One’s Company History
• Hydro One Today
• Employee Composition, Organizational Structure and Key
Departments
• Review of Company Mission, Vision, Strategy and Core Values
• Integration Journey: What’s Next
LEARNING OBJECTIVES
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OVER 110 YEARS OF POWERING ONTARIO
Ontario Hydro
Rebranded to Hydro One
Hydro Electric Power Commission of Ontario
IPO of Hydro One Stock
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WHO IS HYDRO ONE?Hydro One energizes life for people and communities,
helping Ontarians live a better and brighter future.
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OUR ROLE IN THE ONTARIO ELECTRIC POWER SYSTEMOur transmission and distribution systems safely and reliably serve communities throughout Ontario.
Our customers are suburban, rural and remote homes and businesses across the province.
HYDRO ONE
Affiliate Subsidiaries
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Transmission, Distribution and Non-Utility
Non-UtilityDistribution
System with
Generation
Assets
Transmission & Distribution
Megan TelfordChief Human
Resources Officer
Lyla GarzouziChief Operating Officer
OUR EXECUTIVE
LEADERSHIP
TEAM
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CCC (Customer Contact Centers)
CUSTOMER CARE
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Customer Service Vice President
Spencer Gill
Customer Care Director
Robert Globocki
Meter to Bill Director
Danny Relich
Customer Solutions Director Lisa Lee
Large Customer Director
Susan Wylie
Customer Strategy Director
Andrea Nuesser
Stats for 2020:
• 2.0 M calls received
• 65,300 emails received
• 971 Customer Relations Center (CRC)
complaints received
• CSAT (Overall Satisfaction with Call)
2020 YTD (May-Dec)
Oct -20 Nov - 20 Dec - 20
84% 84% 85% 88%
METER TO BILL
• Timely and accurate billing of 1.4 million customers
• 14 million bills sent yearly accounting for 4 Billion in Revenue
• Residential, commercial, industrial and generation invoicing
• IESO Settlements, OEB and Ministry reporting
• SAP System enhancements and major project testing and quality assurance
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Customer Service Vice President
Spencer Gill
Meter to Bill Director
Danny Relich
Customer Care Director
Robert Globocki
Customer Solutions Director Lisa Lee
Large Customer Director
Susan Wylie
Customer Strategy Director
Andrea Nuesser
ONTARIO GRID CONTROL CENTRE (OGCC)
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• OGCC controls the grid
• Manages the scheduling and coordination of outages based on requests from customers, Hydro One Station Maintenance, Distribution Lines and System Investment projects
• The Controlling Authority for Transmission Lines and Distribution Low Voltage
System Operations Vice President Martin Huang
Dx System Control & Emergency
Management Director Derek Roles
Tx System Control & Operating Planning
Director Jason Boniface
System Operations Support Director Godfrey Holder
AMI Operations Director
David Paish
Safety Prime Sr Manager
Celena Singh
FIELD BUSINESS CENTRE (FBC)
• Hub for all distribution work
• Work with teams internal and external to Hydro One:
- CCC, OGCC, Design Services, Work Management, Joint Use Partners, Contractors/Electricians etc.
• Schedule Distribution Lines Crews, Design Services, Forestry Crews
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Distribution Vice President Chong Kiat Ng
Distribution Work Management Director
Gianni DiFilippo
Field Business Center ManagerJanet Holt
Woodstock FBC
Simcoe FBC
Peterborough FBC
Barrie FBCBelleville
FBCPerth FBC
Sudbury FBC
WORK MANAGEMENT
• Manage distribution programs that are planned, demand driven and
large projects
• Track, forecast and report on program health and accomplishments
• Support field staff in managing distribution lines work programs
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Distribution Vice President Chong Kiat Ng
Distribution Lines Work Management
Director Gianni Difilippo
Project/Program Delivery Manager
Emre Aydin
Distribution Operations Management
Director Tammy O’Sullivan
Distribution Lines
Director Ryan Docherty
Operation Center
Field Business Centers (FBC)
OGCC & BASC
Kleinburg
John Siebert
Dave Dewulf
OPERATIONS: DISTRIBUTION
• 6 Regions as well as a Central Subdivision Group
DESIGN SERVICES
Central Subdivision Group
• Each Area:
• SDET (Supervisor Distribution Engineering Technician)
• ADET (Area Distribution Engineering Technicians)
• MTECH (Meter Technician) and MRDC (Meter Reader/Data Collector)
• Design, Estimate and Administration of Connection Agreements with Developers
across the province
• Each Region:
• COM (Customer Operations Manager)
• Tech FLMs (Front Line Manager) who support multiple areas
Distribution Vice President Chong Kiat NG
Distribution Lines Work Management
Director Gianni Difilippo
Design Services Manager
Dave Dewulf
Distribution Operations Management
Director Tammy O’Sullivan
Distribution Lines Director
Ryan Docherty
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• 4 Regions with over 60 Operations Centers:
• COM, FLM, Union Trades Supervisors (UTS), Regional Line Maintainer (RLM)
• Work closely with OGCC, Design Services, FBC (Field Business Center), Work
Management to meet customer demands and OEB measures
• Work scheduled by Field Business Center
• Since 2018 - work execution completed electronically daily in Work Manager22
Distribution Vice President Chong Kiat Ng
Distribution LinesDirector Ryan Docherty
Central Region Superintendent Andrew McCorquodale
Orillia/Parry Sound/ Penetanguishine
Peterborough/Fenelon Falls
Distribution Operations Management
Director Tammy O’Sullivan
Distribution Lines Work Management
Director Gianni Difilippo
DISTRIBUTION LINES
FORESTRY SERVICES
• 4 Zones,17 Territories, 47 Work Centers
• Optimal Cycle Protocol (Distribution) covers entire province in 3 years,
increasing the rate of critical defect removal
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Forestry Service & LDC Integration Vice President
Teri French
Forestry Services Director
Dave Price
• Largest In-House Crew in
North American Industry
Distribution Vice President Chong Kiat Ng
Distribution Operations Management
Director Tammy O’Sullivan
Operations Management Manager
Bav Mistry
Business Admin Support Center
Manager Cheryl Elliott
Distribution LinesDirector Ryan Docherty
Distribution Lines Work Management
Director Gianni Difilippo
BUSINESS ADMIN SUPPORT CENTER
• Provide a centralized administrative support service for various Distribution
groups, including Lines, Forestry and Design Services
• Comprise of three work groups – Work Completion, Barrie Admin,
Haldimand Admin24
TRANSMISSION & STATIONS
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Transmission & Stations Vice President
Andrew Spencer
Portfolio MgmtDirector Kathleen
McCorriston
Project Delivery Director
Sohail Nejat
Strategic Proj. Del Director
Sajiv (Sonny) Karunakaran
Station Services Director
Lorraine Gray
Station Construction
Director Paul Nardozzi
Tx Lines Director
Mark Abbott
Tx Engineering Director
Ayesha Sabouba
Portfolio Management & Project Delivery:
• Provide direction on capital work program priorities to meet business plan budget and accomplishments
• Manage delivery of Tx Station/Lines and Dx Station power system projects
• Involve in outage planning to secure power system outages and develop staging plans
Stations Services:
• Provide services for installation, maintenance & repair, troubleshooting, commissioning of power equipment in both Transmission and Distribution Stations.
• Comprise of 6 Maintenance Service Zones, Central Operations and Support (CMS), Maintenance Technical Services (MTS) and P&C Technical Services (PCTS)
SUPPLY CHAIN – LOGISTICS
• Provide a suite of services to various lines of business
• Operate 8 hours/day, 5 days/week, 7x24 after-hour emergency response 365 days of the year in support of our field operations
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Shared Service Vice President Robert Berardi
Outsourcing Services Director
Anjum Khan
Special Projects DirectorErin Kelly
Facilities and Real Estate Director
John Boldt
Supply Chain Director
Lindsay Zylstra
Fleet Services Director
Chris Iveson
Helicopter Services Director
Walter Heneghan
• Inventory Management• Inventory Forecasting• Warehousing
• Vendor Management • Central Tools Services• Emergency Storm Response Support
FLEET SERVICES
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Shared Service Vice President Robert Berardi
Outsourcing Services Director
Anjum Khan
Special Projects DirectorErin Kelly
Facilities and Real Estate Director
John Boldt
Supply Chain Director
Lindsay Zylstra
Fleet Services Director
Chris Iveson
Helicopter Services Director
Walter Heneghan
• Fleet Maintenance:
• General maintenance and repair for Hydro One
owned units
• Mandatory inspections on Hydro One owned units
• Feedback on condition of Hydro One owned units
• Complete and accurate documentation for all
inspections and repair work
CORPORATE AND SUPPORT SERVICES
Many groups (approx.1500 employees) support Corporate and Support Services function, including but not limited to:
• Asset Management
• Strategy & Integrated
Planning
• Corporate Finance
• Regulatory Affairs
• Corporate Affairs
• Human Resources
• Information Solution
Division (ISD)
• Security
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HYDRO ONE VALUES
Bringing Values to Life
Our values guide how we behave, how we do our work, as well as
how we treat each other, our customers and our communities.32
EMPLOYEE INTEGRATION JOURNEY
Integration Go-Live
LDC employees
become H1 employees
(mid-year 2021)
Employee
Placement Process
commenced
(Sept/Oct)
Employee Placement
shared & Receiving
Manager introduction
began (Dec)
Receiving Managers
“Meet and Greet”
begin
(early 2021)
Orientation Series
commence (Jan – June)
HR Overview
& Onboarding
session (Feb)H1 Mission
Vision Strategy
Town hall (Jan)
Q3 – Q4 2020 Q1 – Q2 2021
Role-based Training*
and Hands-on
Corporate System
Training
(mid-year 2021)
*Dependent on the nature of the role and staff availability
Employee Communication (Monthly Integration Update Email, HydroOne.com/Team, Hydro One Postcards, All Employee Calls)
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INTEGRATION JOURNEY – WHAT’S NEXT• M&A team is working with Receiving Managers to define the role-based training requirements
• Receiving Managers will continue to communicate with you and are there to support you
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Ongoing Communications via:
• Monthly Update
• HydroOne.com/Team
• Your HRBP & Receiving Manager
Upcoming Orientation Sessions:
• Session 2 – HR Overview & Onboarding – end of Feb
• Session 3 – Succeeding in Times of Change – Mar/Apr
• Session 4 – Hydro One Customer Service Overview – Apr/May
• Hands-on Corporate Systems Training – mid-2021
(e.g. Expense & Timesheet Reporting)
NEXT STEPS:
• Provide feedback/complete Orientation Feedback Form
• Speak to your Hydro One Manager about what you
learned today
• Attend the HR Overview and Onboarding - Orientation
Session 2 (end of February)
This will go towards your learning credit for “New Hire Employee Orientation”
upon integration.
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