Transcript
Page 1: Organizational Culture Eileen O’Donoghue. How we do things around here

Organizational Culture

Eileen O’Donoghue

Page 2: Organizational Culture Eileen O’Donoghue. How we do things around here

How we do things around here.

Page 3: Organizational Culture Eileen O’Donoghue. How we do things around here

Organizational culture determines strategy, goals, and modes of behavior.

Organizational culture determines strategy, goals, and modes of behavior.

Organizational culture determines strategy, goals, and modes of behavior.

Page 4: Organizational Culture Eileen O’Donoghue. How we do things around here

LEVEL ONE:ARTIFACTS

Visible Processes of an Organization

Page 5: Organizational Culture Eileen O’Donoghue. How we do things around here

LEVEL TWO:ESPOUSED

VALUESStrategies, goals, and philosophies of an

organization

Page 6: Organizational Culture Eileen O’Donoghue. How we do things around here

LEVEL THREE:SHARED TACIT ASSUMPTIONSUnconscious, taken for

granted beliefs thoughts, and feelings

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CUSTOMER SERVICE

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“Without conscious and deliberate effort, inertia always wins”

-Tony Hsieh

LEVEL THREE:SHARED TACIT ASSUMPTIONS

Page 10: Organizational Culture Eileen O’Donoghue. How we do things around here

ZAPPOS

LEVEL ONE:ARTIFACTS

Page 11: Organizational Culture Eileen O’Donoghue. How we do things around here

LEVEL TWO:ESPOUSED VALUES

1) Deliver WOW Through Service2) Embrace and Drive Change3) Create Fun and A Little Weirdness4) Be Adventurous, Creative, and Open-

Minded5) Pursue Growth and Learning6) Build Open and Honest Relationships

With Communication7) Build a Positive Team and Family

Spirit8) Do More With Less9) Be Passionate and Determined10)Be Humble

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Page 13: Organizational Culture Eileen O’Donoghue. How we do things around here

LEVEL THREE:SHARED TACIT ASSUMPTIONS

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”Hubert Joly

LEVEL THREE:SHARED TACIT ASSUMPTIONS

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BEST BUY

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LEVEL TWO:ESPOUSED VALUES

1)Have fun while being the best.

2)Learn from challenge and change

3) Show respect, humility, and integrity

4)Unleash the power of the people

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ZAPPOS

Page 18: Organizational Culture Eileen O’Donoghue. How we do things around here

BEST BUY

Page 19: Organizational Culture Eileen O’Donoghue. How we do things around here

TAKEAWAYS

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Thanks

Sian MuirSteve McKelveySusan Carlson

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