ORGANIZATION MODELING OVERVIEW
Dr. Denice D. Withrow, [email protected] 20, 2013
Cleveland Chapter Presentation
The Next Sixty Minutes
Differs from Enterprise Analysis
Components of Organizational Modeling
Top-down then bottom-up
Right people at the table
Choosing the correct tools
Centralized repository
There is a Difference
Enterprise Analysis is the breaking apart of an enterprise. This includes looking at the people, processes, and technology aspects of the enterprise to better understand it and to recommend changes and improvements
Organizational Modeling is used to describe the roles, responsibilities, and reporting structures that exist within and organization and to align those structures with the organization's goals
Enterprise Analysis Tasks
Let’s Describe Org Modeling
Describes how the organization is structured
Defines the scope of each respective business unit
Helps identify employee knowledge and common skill sets
Unites employees with a common purpose or goal
Description 9.19.2
Why do modeling?
Understand the roles each person plays Understand the responsibilities of role
player Understand the reporting structure Why do we do it?
Align those structures with the goal of the organization
Provides end-to-end accountability for a business process*
*Purpose 9.19.1
Functions
Encourage shared skills and expertise Standardize processes What is the benefit?
Bolster consistency in work efforts Remove duplication of work efforts Create cohesiveness within work functions
Elements 9.19.3.1
Market Orientation
How can we group our models? Top-Down or Bottom-Up
Customer groups Geographical area Project types Process types
Format that best serves the business model and furthers strategic goals*
Elements 9.19.3.1
Management Reporting Matrix What process model types do managers
need? Product – supply chain Service – end-to-end Project – people and technology Functional area – people, technology, and
process Format that best serves the business model
and strategic goals*
Elements 9.19.3.1
Roles
What creates a solid role-based organization model? Based on skills Based on knowledge Based on responsibilities Type of work performed Interdepartmental relationships
People, process, and technology
Elements 9.19.3.2
Interfaces (not system interfaces) Face-to-face understanding*
Common work products shared between business units
Formal and informal defined work products Flexible agreements for work product
content
*Elements 9.19.3.3
Organization Charts
Organizational Units Lines of Reporting How we use org charts
Advantages helps coordinate work efforts between groups
Disadvantages cumbersome during organizational design Informal lines of authority
Elements 9.19.3.4
How do we put it together?
Understand the Project Management Framework and Change Management Framework
DMAIC or DAIC Define – project initiation; business plan, new
initiation request, project charter and funding request
Measure – define and create requirements Analyze – create technical architecture details Improve – component integration, system, and user
acceptance testing efforts Control – role it out for business as usual, warranty
How do we put it together?
Have the right people at the table Top-down then Bottom-up Management has a mile-high view Advantages
Management identifies organizational goals Understand policies and procedures
Disadvantages Management may not know the rules Informal lines of reporting
How do we put it together?
Use streamlined process modeling – Six Sigma Remove the unnecessary and inefficient steps in
the “AS-IS” model Make recommendations that better serve the
“TO-BE” model Obtain approval for each model Ensure models are successfully linked
together Ensure models are properly saved in the
correct repository
Popular BPM Modeling Tools
How do we put it together?
Use a tool that your platform supports
How do we put it together?
Use a tool that your platform supports (cont.)
ARIS Express
ARIS Express
ARIS Express
ARIS Express
ARIS Express
ARIS Express vs. ARIS
What does all of this mean?
Process Intelligence - solution makes it possible to define process objectives to facilitate measurement, monitoring, analysis, and optimization of live business processes in real time.
Recap
Understand the framework Understand the tools you are working
with or make valid recommendations to upgrade
Get the right people to the table Start at the top Develop root level processes
Obtain approvals Bundle and store final flows correctly
Questions and Comments
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