OPERATIONAL RESILIENCE REIMAGINEDHow insurance industry can unlock the opportunities
Policyholder Protection
Market Integrity
FinancialStability
Reputation Legal & Regulatory
Business Continuity
Supply-ChainResilience
TechnologyResilience
CyberResilience
Businesses need to be resilient so they can withstand, absorb and recover from operational disruptions and unlock the opportunities
OPPORTUNITIES
RISKS/ HARM
TODAY'S BUSINESS LANDSCAPE
Customer Expectations
Cyber Threats
Innovation & Connectedness
ComplexSupply Chain
Mergers & Acquisitions
Geo-Political Environment & Climate Change
Global Pandemics (e.g. Coronavirus)
COVID-19 IS THE PERFECT ADVERT FOR OPERATIONAL RESILIENCE
OPERATIONAL RESILIENCE: REGULATORS’ VIEW
EXLSERVICE.COM | ©2020 EXLSERVICE HOLDINGS, INC. ALL RIGHTS RESERVED
Prakhar Agrawal CIPT, CISM, CISA
Practice Director, GRC
Prashant ChaturvediVP and Leader, Finance Transformation
CONTACT US AND LEARN MOREMohit ManchandaHead of Insurance, UK and EU
AccountabilityClear ownership,
RACI
Customer focus
Outward in
Supply-chain assurance
Outsourcing and others
Adequate testingRecovery
capabilities
CommunicationInternal and external
Proactive risk management
Plausible scenarios, threat landscape
Demonstrate resilience
To customers, regulators and wider industry
Three lines of defense
collaborationHolistic e�ort
WHERE INSURANCE FIRMS NEED TO FOCUS TO MAKE IT REAL
WHETHER RESPONDING TO ONGOING CRISIS ORELEVATING YOUR OPERATIONAL RESILIENCE MATURITY…EXL CAN HELP YOU AT EVERY STEP OF YOUR JOURNEY…
Governance, Risk & Compliance Heritage
Best-in Class Compliance Toolkit
Insurance Domain Expertise
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WHY EXL?
Contact us to know how we are helping large insurance carriers and brokers get a head start on their operational resilience journey… LEVERAGING OUR 4M METHODOLOGY
MANDATE MEASURE MITIGATE MONITOR
OUR 4M METHODOLOGY
OPERATIONAL RESILIENCE IS NOW A BOARD-LEVEL AGENDA
Regardless of proposed regulatory timelines, the uncertainties posed by ongoing COVID-19 crisis are forcing insurance firms to accelerate their resilience e�orts.
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CRITICISMLARGE PAYOUTSwhere policies cover contagious diseases
where policies do not cover such diseases
Besides, ��������������������������������������������������������������
Firms that work with outsourcing partners can at least leverage the resource pool flexibility (+/-) but then there are disruptions to supply chains as well.
Increased Volume of Customer
Queries
Interrupted Business
Operations
IT Outages & Cyber
Incidents
Disrupted Distribution
Channels
Possible Furloughs &
Lay-o�s
© 2020 ExlService Holdings, Inc. All rights reserved. For more information go to www.exlservice.com/legal-disclaimer
Vikas KapoorCo-head P&C Insurance
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