1Copyright © 2012 Tata Consultancy Services Limited
Customer Keynote: GDF Suez
Olivier Vandelaer
M & IS IS Service Center Manager, GDF Suez
#TCSARDay
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• €81.3 billion in 2013 revenues.
• 147,400 employees throughout the world
- inc. 58,600 in power and natural gas
- and 88,800 in energy services.
• €27-30 billion of gross investment over 2014-2016.
• Operations in 70 countries.
• 800 researchers and experts at 7 R&D centers.
* At June 30, 2014.
GDF SUEZ
About the group
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• No.1
supplier of energy
efficiency services
in the world.
• 1,300
sites throughout
Europe.
• 202 district
cooling and heating
networks throughout
the world.
• No.2 buyer
of natural gas
in Europe.
• No.3 LNG supply
portfolio in the world.
• No.1 distribution
network in Europe.
• No.2 transport
network in Europe.
• A supply portfolio
of 1,334 TWh.
• No.1 independent
power producer (IPP)
in the world.
• No.1 producer
of non-nuclear
power in the world.
• 114.4 GW*
of installed
power-production
capacity.*
• 7.5 GW*
of capacity under
construction.*
Power Services
* Including 100% of capacity of assets held by the Group
at June 30, 2014, regardless of the actual holding rate.
Natural gas
GDF SUEZ
Three expanding businesses
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GDF Suez
Revenues, workforce and capacity by region*
* At June 30, 2014, including 100% of capacity of assets
held by the Group regardless of the actual holding rate.
(1) Inc. Turkey.
€81.3 billion
in 2013 revenues147,400
employees7.5 gigawatts
under construction114.4 gigawatts
of installed power capacity
Latin
America
Rev.:€3.8bn
5,700 emp.
13.7 GW
3.3 GW
North
America
Rev.:€4.2bn
2,600 emp.
13.1 GW
0.1 GW
Europe1
Rev.:€65.8bn
132,400 emp.
49.1 GW
0.2 GW
Africa
Rev.:€0,2bn
100 emp.
0,1 GW
1,1 GW
Middle East
Rev.:€1.3bn
1,400 emp.
24.9 GW
2.2 GW
Asia
Rev.:€4.3bn
2,400 emp.
9.6 GW
0.6 GW
Pacific
Rev.:€1.7bn
2,800 emp.
3.9 GW
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Outsourcing ISU CRM
Deal Context : Unique and Complex
In 2013 GDF SUEZ initiated “Perform 2015” program
European energy market is currently facing a complex environment ; Consumption of
gas and electricity in Europe is experiencing a sharp decline in 2013
Implications for GDF Suez requiring IT to respond with increased agility and efficiency
SAP ISU & CRM scope was a first initiative for GDF to try something different
Reduce overall IT
maintenance costs
Continuity of IT
service and high
quality
Reduce time to
market for new
solutions
Competition in the Utilities IT Market
Utilities French IT Market has its uniqueness and complexities
Concentration of projects with traditional players such as Accenture, Capgemini
and ATOS with few local and niche players .
No presence of Indian players in France. Offshore Delivery Models have limited
scale and not as matured/standarised as India based offshore models
Significant change management required to manage any location change not non-
french speaking back office
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...Oct
Alti and TCS decide to partner
4th of July: Oral Presentation
TCS acquire officially Alti
Sep.AugustJulyJuneMay
Proposal Delivered 10 &11th of Sep: Kolkata Visit
GDF SUEZ and AGL Videoconference happened
TCS shortlisted and ranked N°1
Delivery Team is deployed in France and in Belgium for Due
Diligence
We signed !
“TCS/ALTI were Challengers, but won our
confidence over the 5 months”
Convinced us to move offshore. Decision to adopt India based model was key component in the
decision making strategy
Demonstrated the complementary position of TCS and Alti as a new/credible competitor in the market
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TCS Winning Edge : “The best of both worlds”
ALTI + TCS combination was a good balance of
front and back office.
ALTI was an incumbent and a known entity for GDF
but would not be considered normally due to limited
global scale
TCS had limited front office capabilities in France but
had demonstrated strong global understanding of
Utilities
Best Case “AGL” showcased during the India Visit in
Kolkata. Videoconference organized with AGL
Strong Delivery Involvement from the very
beginning and during the Due Diligence helped in
building credibility.
Offshore Leverage was not too aggressive and
Service transformation roadmap was acceptable
Upfront Investments in Transition showed
commitment
TCS Tools as strong enablers during the Due
Diligence to analyze the scope ( ACE +)
Innovation and Best practices showcased during
Due Diligence and Visit
“It would not have been possible without
the contribution of both ALTI and TCS
companies”
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12 months later….
Transition of all 5 applications completed and TCS are
delivering the services since April 2013. Over 100
associates from TCS are assigned to this contract in
France, Belgium and India
Several major and minor releases have been delivered
both as evolutions and projects
Governance of this programme across France, Belgium
and India is now global. The second strategic committee
was held out of India with GDF Suez and TCS teams
travelling together to discuss opportunities for further
collaboration
We have now moved into year 2 of operations and
looking to further industrialise and bring in best practices
into the relationship
A continuous improvement initiative has in place for
some with TCS and GDF Suez proposing joint initiatives to
improve service and value to the end user community