Official Opening and Welcome Remarks
Moderator:
Guenther Matschnigg, Senior Vice-President SO&I, IATA
Panel:
• Peter Hartman, President and CEO KLM
• Jos A. Nijhuis, President and CEO Schiphol Group
• Ivo Opstelten, Dutch Security and Justice Minister
• Tony Tyler, Director General & CEO, IATA
Morning Keynotes
Matthew Baldwin, Director for Air Transport,
European Commission
John Pistole, Administrator, U.S. Transportation
Security Administration
Building a Future on Lessons Learned Moderator:
Kevin Dobby, Senior Aviation Advisor
Panel:
• Peter Andres, Vice-President Corporate Security, Lufthansa
• Ron Louwerse, Head of Security, Schiphol Group
• Mick O‟Connell, Director, Operational Police Support,
INTERPOL
• Paul Retter, Executive Director, Office of Transport Security
Australia
• Erroll Southers, Associate Director, Center for Risk and
Economic Analysis of Terrorism Events (CREATE) – Adjunct
processor of Homeland Security & Public Policy, USC
“Building a Future on Lessons Learned”
• Peter Andres - Lufthansa
• Ron Louwerse - Schiphol
• Mick O’Connell – Interpol
• Paul Retter - Gov’t of Australia
• Erroll Southers - CREATE/USC
Lessons from the past decade
Peter Andres
• 10 years closer to the end of ‘conventional aviation security’
• 2 – 3 – 5 – 4
• Responsibilities, management & cooperation
Lessons from the past decade
Ron Louwerse
• Cooperation on security legislation
• Innovation – technology & processes
• Incidents shape policy
Lessons from the past decade
Paul Retter
• Greatest risk – complacency
• Uneven security capacities around the world
• Over reliance on technology
Lessons from the past decade
Erroll Southers
• Continuing radicalization
• Security technology keeping pace with new explosives
• Counter-terrorism priorities: intelligence & ‘human element’
Building on the lessons
So how do we get ….
1 More effective mix of resources
- Technology + people + processes + intelligence
2 More effective policy, management and collaboration
Next Generation Travel
Experience
Paul Behan, Head, Passenger Experience, IATA
Ken Dunlap, Global Director, Security & Travel
Facilitation, IATA
18 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Next Generation Travel Experience
A passenger perspective
AVSEC World
Amsterdam
October 2011
Paul Behan
Head of Passenger Experience IATA
19 Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Addressing the passenger needs through StB
20 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2010
Fast Travel Vision
To reduce airline costs and enhance the passenger
experience by offering a range of self-service options
throughout the journey
By 2020, 80% of global passengers will be offered a
complete self-service suite based on industry
standards
21 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Fast Travel: Check-in Why is it important?
It is the first opportunity to interact with the customer once the journey begins
There are many options today: online, mobile, kiosk and agent
There are standards and solutions in place
The ability to deliver consistency of process is there, but local environments remain challenging
However, it is a process that ultimately could be redundant in a few years.
22 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Fast Travel: Baggage Why is it important?
The industry ability to process baggage efficiently
requires improvement and the current product is
frustrating passengers
There are few options today: self-tagging is growing, the
acceptance process is inconsistent & new baggage
charges remain difficult to understand and manage
Baggage preparation and acceptance processes need to
be vastly improved to aid an overall improved
experience for the passenger
23 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Location:
Process:
Type:
Self Tagging
Bag Drop
Bag Drop:
Techno :
Local
Regulation:
All Scandinavia
2 steps
- Self Tagging at SSK
- Fast Bag Drop Off
Dedicated & CUSS
Dedicated only
Special Application
Active / Inactive
None
24 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Location:
Process:
Type:
Self Tagging
Bag Drop
Bag Drop:
Techno :
Local
Regulation:
AKL
2 steps
- Self Tagging at SSK
- Fast Bag Drop Off
Domestic
Dedicated
Dedicated
-
None
25 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Fast Travel: Document Check Why is it important?
Government requirements for documents and
data are increasing in scope and complexity,
now a fact of life in air travel
There are few options today: some online and some
kiosks solutions, but mainly agent managed
There are now standards in place, but the industry is
only embarking on passenger solutions
However, much work remains to streamline
government data requirements and management
26 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Fast Travel: Flight re-booking Why is it important?
Misconnecting creates major stress on passengers, airlines and airports.
There are few options today: mainly agent recovery at ticket desks.
There are standards now in place and solutions are being developed
This area will become the most important area in the control of airlines to deliver a better passenger experience
27 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Fast Travel: Self-boarding Why is it important?
The ability to deliver a self-service solution and
better experience all the way through the process
is what passengers want.
There are new options today: self-scanning mobile
boarding passes and ePassports & eGates – these
can aid boarding and document checking
There are standards and solutions in place
The boarding process will move closer to including
border control needs as we move forward
28 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Location:
Process:
Type:
Boarding
Token:
Barrier type:
-Flap / doors
-Flow detection
Local
Regulation:
All Scandinavia
Biometrics Self Boarding
Dedicated, Domestic
Biometrics, Credit Card
Frequent Flyer Card
Yes, turnstyle
No
-
29 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Location:
Process:
Type:
Boarding
Token:
Barrier type:
-Flap / doors
-Flow detection
Local
Regulation:
ICN
Self Boarding & Doc Check
Dedicated, International
Passport
Yes
Yes
-
30 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
Fast Travel: Bag Recovery Why is it important?
It‟s frustrating when a bag is not delivered and
even more frustrating to wait in line to report it
There are self-service options today: some airline
systems and now Worldtracer web for self-service
There are standards and solutions in place
This is a simple, easy improvement we can do today!
34 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
The focus is shifting to the passenger
01
Pre-travel
05
Authorisation
to proceed
02
Ticket
Issuance
03
Check-in
04
Document
Check
06
Baggage
processing
07
Immigration
exit control
08
Security
access
12
Immigration
entry control
09
Security
screening
10
Flight re-
booking
11
Boarding
13
Baggage
collection
14
Customs
Departure
Flight Arrival
“make it simple” “give me the tools”
“how can I prepare” “fix it quickly”
35 Simplifying the Business International Air Transport Association 2011
The game is shifting to a different paradigm
Self-managed travel
Customer fully in control…of most things
100% of the process for all passengers is a thing
of the past
Tailored process delivery and tools to manage
To facilitate such change, the physical landscape
will change too
36 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011
http://www.iata.org/whatwedo/stb
To represent, lead and serve the airline industry
Checkpoint of the Future
Kenneth Dunlap
Global Director
Security & Travel Facilitation
What are the Challenges? 1-2-3
[1] Aviation needs smarter and faster passenger screening
2.83 B passengers by end 2011 4%
5% annually through 2013
16 B passengers by 2050
Security lane processing rates
[2] Aviation security needs to maintain and build the confidence of a sophisticated traveling public to remain effective
Social media
Airport protests
Opt-out days
The “canary” or the fringe?
We need a confident public that trusts their authorities
New technology does not fit in an old checkpoint paradigm,
“Object finding” checkpoint has served us well, but should not mask the need for a new checkpoint philosophy
[3] Efficient modernization
6 Fundamentals of the Program
Look for bad people and not just bad objects
Use passenger data
Screen passengers based on risk
Include behaviour-based screening
Provide a better passenger experience
Leverage existing technology and investment
2011 Work Plan Develop passenger differentiation scheme
Develop specification of how the scheme would be structured
Define how passenger differentiation works
Outline regulatory and technological requirements
Develop model for passenger data/ information / intelligence integration Define set of passenger data available for analysis
Define process for collection, transmission and delivery for differentiation
2011Work Plan Define role of behavioral
analysis Define how behavioral analysis techniques can be incorporated
Consider deployment criteria and resource needs
Evaluate how technology may evolve to automate the behavior analysis process
Develop Known Traveller Program Define Known Traveller enrolment process and vetting criteria
Define infrastructure requirements (i.e., IT)
Identify risk areas (i.e., reliability, mutual recognition, etc)
Beyond Pat-downs and X-rays Moderator:
Kevin Dobby, Senior Aviation Advisor
Panel:
• Craig Bradbrook, Director Security and Facilitation, ACI World
• Matthew Finn, Managing Director, AUGMENTIQ
• Andrew McClumpha, Technical Director, Booz and Company –
Chairman, InterTAG
• Ben Swagerman, Senior Vice-President Security Services,
KLM
• John Wagner, Executive Director, U.S. Customs and Border
Protection
Breaking Down the Walls
Moderator:
Jim Marriott, Chief, Aviation Security Branch, ICAO
Panel:
• Aaron McCrorie, Director of Aviation Security Policy, Transport
Canada
• Tim Figures, Head of Aviation Security, UK Department for
Transport
• Ann Zipser, Director Global Policy and Programs, TSA
• Filip Cornelis, Head of Aviation Security, European Commission
Why is collaboration important?
• Industry expertise and knowledge
• Industry partners implement and incur
costs of new security measures
• Build a security culture
• Efficiency of security measures
• Integrated nature of civil aviation 56
Examples of successful collaboration
with Industry and International Partners
• Regulatory Review Project: Performance Based
Regulations and Alternative Compliance Mechanisms
• Airport Security Programs
• Air Cargo Security Program
• Canada – US Beyond the Border Working Group
57
What other groups should be engaged in
developing an aviation security culture?
• Labour
• Customs organizations
• Immigration Officials
• General Public
58
59
Thank you
Aaron McCroire
Director, Aviation Security Policy
Aviation Security Directorate
Transport Canada
Better regulation for
aviation security
Tim Figures
Head of Aviation Security
Department for Transport
Security paradox
• Increasing, rapidly evolving threat
• Low public risk appetite
• Decreasing tolerance of security processes
• Decreasing willingness to pay for security costs
Regulatory reform objectives
• To create an aviation security system which:
– Maintains and improves security standards
• promotes continuous improvement culture by
industry
– Is consistent with better regulation principles
– Supports a „better not bigger‟ approach to
airport development
• Efficiency and innovation
• Improved passenger experience
Key reform principles
• Managing risks effectively, not creating a „state‟
of absolute security
• Risk management techniques can be applied
• Government – threat
• Industry – risk, process, delivery
• Build on aviation industry existing best practice
– Safety management systems
– IATA and Transport Canada
Emerging conclusions
• Regulating process does not lead to a focus on
innovation and quality
• Risk management principles applied
insufficiently rigorously
• Inspection regime resource-intensive, tax payer
funded and relies on „snapshot‟ assessments
• Outcome-focussed, risk-based regulation, based
on existing best practice in aviation safety,
provides a useful model to explore
SeMS architecture
•Threat
identification
•Risk
assessment
•Vulnerability
•Prioritisation
•Risk
Assessment
Group
Risk
•Security
manual
•Accountable
manager
•Corporate
governance
Procedure
•Covert tests
•Audit
•Occurrence
reporting
•Confidential
reporting
•Security
Committee
Assurance
•Training
programme
•Corporate
comms
Culture
Statutory Security Responsibility
Delivery change
• Transfer of functions to CAA
• Safety – security alignment
• One industry, one regulator
• User pays principle
• Consultation now live
– www.dft.gov.uk/consultations
Benefits
• Significant potential for
– Improved security standards through
embedding quality and continuous
improvement
– Innovation by operators in developing new
processes
– Improvements to the passenger experience
– Efficiency gains: security costs UK industry
around £1bn p.a.
Conclusions
• Consistency of outcome not process is what
matters
• Industry is best placed to drive innovation, not
governments or regulators
• Outcome-focussed, risk-based regulation
provides a framework for new approaches,
without compromising security
• Greatest benefits come from widespread
adoption of the model
Breaking Down the Walls
IATA AVSEC World 2011 October 4, 2011
Ann M. Zipser
Director, Global Policy and Programs Office of Global Strategies
69
Evolving Threat Challenge:
Collaboration—We can’t do it alone
Develop long-term, sustainable, and proactive solutions to new threats and share best practices
Continue engaging closely with international governments and industry
Harmonize our security measures and practices
70
Cooperative Efforts with
International Partners
Advance our effective best practices through multilateral engagements
Share our U.S. initiatives in multilateral environments
Cultivate collaboration with new and existing international partners
71
Outreach
Government-to-Government Engagement
Bilateral working groups
Host and conduct delegation visits
International Government Web Board
International agreements (FAMS, SSI, technology loans)
72
Outreach (continued)
Industry Engagement
Conducting corporate visits with international air carriers
Liaison with international air carriers on Secure Flight issues
Host or attend aviation association meetings
73
Outreach (continued)
Training/Capacity Development
Ad Hoc Group on Partnership in Aviation Security Capacity Building
Aviation Security Sustainable International Standards (ASSIST) Teams
Sponsors and Stakeholders (Anti-terrorism Assistance (ATA) Program; Organization of American States; ICAO)
74
Critical Needs for Future
Engagement
Information Sharing to Accomplish Common Security Goals
Increased use of technology for security (e.g., equipment loans, International AIT Summit)
Enhanced International Cargo Security Standards
Risk-based, intelligence-driven screening procedures
75
Policy Development Security Policies: Stronger security measures for
transporting passengers and goods globally
Screening: Global efforts for specific technology = stronger screening of passengers and cargo
Sustainability: Monitoring intelligence information and international stakeholder feedback = development toward long-term sustainable policies
76
Risk-Based Security Initiative
Aim to improve passenger experience using risk-based, intelligence-driven screening procedures and enhanced use of technology
TSA is accelerating efforts to optimize screening to gain system-wide efficiencies.
Offer expedited screening for select passengers (known/trusted travelers)
77
Recommended