leading change from the front line
C O M P A N Y O V E R V I E W
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Front Line Manager[ fruhnt liyn man-i-jer ] nounSynonyms: supervisor, team leader, project leader, manager, first line manager
1. Generally, they’re the first level of management. In smaller firms they may just manage one or two employees, in larger organisations they may have as many as 30 employees reporting to them. The employees they manage usually have no management or supervisory responsibility themselves.
Front Line Managers are probably leading over
80% of the people interacting with your
customers, right now.
They’re embodying your brand’s promise,
defining your company’s culture and driving
your customer experience – but they often lack
the right sort of support and training to help
them grow and develop their performance and
that of their teams.
a number too big to ignore.
Providing support and training for Front Line
Managers has until now, been challenging and
expensive for organisations managing multiple
sites and varying shift patterns.
The rise of mobile devices, access to the internet
from just about anywhere and video streaming
has pretty much changed everything...
a game changer.
We’ve redefined how you can engage with
your Front Line Managers - using a completely
scalable, fresh-thinking approach to leadership
and development. With inspiring, quality
content hosted on a scalable and mobile
platform, we democratise development,
empowering your people to ‘Show Up’;
to take control of their careers and
organisations; to create a positive culture
and improve performance.
empowering people to show up.
Weekly mailshots to the entire team
Video episodes for each matchday
Branding that sits cohesively alongside the wider business
A simple and clean website design
Works across any device...secure,
fast & responsive
A variety of content types to suit all styles of
learning
21st Century Anfield.
C A S E S T U D Y
Inspiring change at Liverpool Football Club as
they undergo the biggest redevelopment to the
stadium in the club’s history.
Our content combines proven neuro-linguistic
programming (NLP) principles with facts and
activities designed to excite and encourage
FLMs to express, develop and ‘update’
themselves. Crucially, it’s also content inspired by
board-level learning; high-quality programmes
that treat your Front Line Managers with the
respect they deserve. This is a very different
approach to traditional training, based not on
limited quantitative measures and theoretical
models, but instead on rich, qualitative results
and a practical, operational focus.
a very different approach.
How we deliver is unique. As operationally
minded people, we work through operational
channels. Through a combination of live events
and bite-size digital, mobile and social delivery
methods, our content reaches anything from
1,000 to 100,000 people.
starting a movement.
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M&S West Quay
Doing More With Less
In this episode...
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MORE THAN STACKING SHELVES
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Inspiring content straight from the
front line
Video content and PDFs land bi-weekly on the microsite and Yammer
Articles & Content from multiple sources, both internal & external
One single destination for front line managers
development
Constantly fresh and updated with new content
The Power of 92.
C A S E S T U D Y
Empowering change in 4000 Section
Managers at one of Britain’s Favourite
Retailers, Marks and Spencer.
We know how fast the commercial world changes
and how difficult it can be to diffuse change
throughout an organisation from the top down,
meaning it’s easy for more junior managers to
be left behind. By creating a movement through
tribes and social sharing, we take care of this for
you. We work directly at your operations level and
spread the word from there. This not only frees
up your own time and resources, it also helps
to ‘freshen up’ the operational environment,
reengaging and reenergising your workforce
to create a faster, more responsive and more
enthusiastic collection of front-line leaders – not
simply managers.
front line managers leaders.
Because we specialise in this field and are
practitioners rather than theorists, we know
from experience how effective our approach
is. So, whether as a complement to your own
HR and L&D teams or as a specialist unit in
ourselves, we have the flexibility and drive to
make a difference and lead change from
the front lines.
practitioners not theorists.
...we care about your people, and about
reenergising your business now and in the future
...by leading change from the Front Line
simply put...
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