RelaxationNO

IT MANAGER

for the

ARE WORRIED ABOUT AN IT DISASTER INTERRUPTING A

VACATION

HAVE HAD AT LEAST ONE VACATION INTERRUPTED DURING

THE LAST 5 YEARS DUE TO IT ISSUES

72%71% OF VACATIONS ARE RUINED OR SIGNIFICANTLY INTERRUPED BY IT ISSUES

20%

33%2 HOURS - 1 DAY

27%30 MINUTES -

1 HOUR

19%1-2 HOURS

11%LESS THAN 30 MINUTES

9%1 DAY

OR MORE

TIME SPENTRESOLVINGIT ISSUESWHILE ONVACATION

T YPES OF IT PROBLEMSENCOUNTERED DURING VACATIONS

$8,581

SMALL COMPANIES MID-SIZED COMPANIES

$215,638 $686,250

LARGE COMPANIES

39%CONNECTIVITY/NETWORK OUTAGE

37%SERVER CRASH

30%SECURITY BREACH

17%BACKUP FAILURES

13%DATA LOSS / CORRUPTION

4%NATURAL DISASTER

30%APPLICATION DOWNTIME

22%OTHER

* Survey participants were asked to check all that applied.

Source: Aberdeen Group, February 2012

Source: Aberdeen Group, August 2013

. . .AND NO REL AXATION FOR THE REST OF THE ORGANIZATION EITHER!

AVERAGE COS T PER HOUR OF DOWNT IME

LOST REVENUE IN NORTH AMERICA ANNUALLY DUE TO DOWNTIME

$26BILL ION

AVERAGE DOWNTIME PER YEAR OF LARGE CORPORATIONS

87HOURS

AVERAGE HOURLY COST OF DOWNTIME

$163,674

BRAND DAMAGE

LOST CUSTOMERS

FRUSTRATEDEMPLOYEES

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