© 2013 IBM Corporation
The Future Planet is Smarter
Dr. Ramesh GopinathDirector, IBM Research - IndiaChief Technologist, IBM India/South-Asia
© 2013 IBM Corporation
Something meaningful is happening…
The world is
SMALLER.
The world is
FLATTER.
The world is getting a whole lot
SMARTER.
© 2013 IBM Corporation
Our world is becoming
INSTRUMENTED
Our world is becoming
INTERCONNECTED
Virtually all things, processes and waysof working are becoming
INTELLIGENT
+
+
© 2013 IBM Corporation4
We now have the ability to measure, sense and monitor the condition of almost everything.
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There are more than 1 billion camera phones in existence today.
>1 billionBy 2015, 35 billion RFID tags will be embedded into our world and across entire ecosystems.
35 billionNearly 85% of new automobiles contain event data recorders.
85%
Instrumented Interconnected Intelligent
© 2013 IBM Corporation5
People, systems and objects can communicate and interact with each other in entirely new ways.
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There are an estimated 2 billion people on the internet.
2 billionThere are an estimated 4 billion mobile phone subscribers worldwide.
4 billionSoon, there will be 1 trillion connected devices in the world, constituting an “internet of things.”
1 trillion
Instrumented Interconnected Intelligent
© 2013 IBM Corporation6
We can now respond to changes quickly and accurately, and get better results by predicting and optimizing for future events.
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Every day, 15 petabytes of new information are being generated. This is 8x more than the information in all U.S. libraries.
15 petabytesScientists are working to prevent influenza pandemics by modeling the viruses with a supercomputer that can operate at one petaflop, or one quadrillion operations per second.
1 petaflopNew analytics enable high-resolution weather forecasts for areas as fine as 1 to 2 square kilometers.
1 square kilometer
Instrumented Interconnected Intelligent
© 2013 IBM Corporation
In the U.S., a typical carrot has traveled 1,600 miles, a potato 1,200 miles, a chuck roast 600 miles, while grocers and consumers throw away $48 billion worth of food every year.
In a small business district in L.A., searching for parking generated the equivalent of 38 trips around the world, burned 47,000 gallons of gas, emitted 730 tons of carbon dioxide.
In distributed computing environments 85% of computing capacity sits idle. On average, for every 100 units of energy piped into a data center, only 3 units are used for actual computing. More than half goes to cooling the servers.
In North America, up to 22 percent of total port volume is empty containers.
© 2013 IBM Corporation
Making the Future Planet Smarter
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© 2013 IBM Corporation9
Example 1: Cascaded Models powered by High Performance Computing
High ResolutionWeather Model (1.5kmx1.5km, 48 hours ahead)
HydrologicalModels
Regional Climate Model(10kmx10km, 6 months – 30 years)
VisualizationMobile (small), NMSC (large)
Crop Productivity
Urban Flood Impact
Long-term effects
Forest Impact (fires, Deforestation …)
Renewable Energy Forecasting
Environmental Sensing: Data
• High-Resolution • National Scale • Integrated
© 2013 IBM Corporation
Shifting deferrable loads from peak to off-peak times reduces peak load significantly.
However coordinated time shifting of user loads requires a communication infrastructure - expensive to deploy.
Electric Power Consumption in Europe’s households
A significant proportion of loads are deferrable in modern households including washing machines, water heaters, phevs, which
contribute to peak demand.
Example 2: Smarter Energy
© 2013 IBM Corporation
Distributed Micro-demand/response: nPlug
Frequency & Voltage Sensing
Adaptive Learning
Decentralized Scheduling
User Preferences
Addresses Peak Load & imbalances
Requires NO communication infrastructure NOR any changes to the appliance or grid. Simple and inexpensive for end consumer use. (Approximate cost $20 in small volumes)
Key Features
Smarter Energy
© 2013 IBM Corporation
Greening the Kuala Belalong Field Studies Centre (KBFSC)
• Located within the scientific zone of a primary rainforest reserve in Brunei, Borneo.
• KBFSC is a ecological biodiversity field site, visited by biologists from all over the world.
• Biologists stay from a week to three months.
• Has produced numerous doctoral theses.
• Getting to KBFSC involves a 30-150 min long boat ride (depending on water conditions).
• Diesel generator powered for 9-10 hrs a day.
• Although diesel is cheap in Brunei, bringing diesel to KBFSC is difficult and hard work
• Solar, wind, microhydel impractical as primary
• Improving energy availability while reducing diesel consumption a priority.
• KBFSC is a showcase for Smarter Energy (energy efficiency and conservation technologies)
In a valley with heavy foliage
© 2013 IBM Corporation
Diesel Water Pump Pre-Filter Tank
Water Pump
Post-Filter Tank
Washing machine
Oven
Water heater
BEFORE
Diesel Generator
River
© 2013 IBM Corporation
Wired Energy Meter
Solar Panel
DC Water Pump Pre-Filter Tank
Water Pump
Post-Filter Tank
Water Level Sense and Pump Control (TBD)
River
Pump Remote Power Switch
24x7 Power for Lights, Fans and Sockets
jPlug controlled Battery Charger
jPlug controlled Inverter
High Efficiency LED lighting
Solar Powered Motion Controlled LED Walkway lights
Smart Fan ControllerMicrogrid Energy
Management System
Diesel Generator
jPlug: WiFi energy meter and power switch
User scheduled appliances, jPlug enabled
Washing machine
Oven
Water heater
DG Controller(TBD)
WiFi Battery State of Charge Sensing
AFTER
Solar Panel
WiFi Network Server+Network Backup Power
Diesel Fuel Monitor
© 2013 IBM Corporation15
The ChallengeGlobally we face opportunities to more effectively manage our critical investments in education.
The Opportunity: Aligned Talent Management
Regionally networked, globally relevant K-12 and Higher Education institutions
Knowledge economy skills — new skills, new methods, new
technologies, industries
Economic sustainability —education aligned to future
workforce needs
The Challenge: Lack of coordination, integration or alignment
Student graduation rates below levels required by employers and regions
Mismatch in skills and talent global economic competitiveness
for regions and employers
Students Graduates Employees
Example 3: Smarter Education
© 2013 IBM Corporation
The Education industry is experiencing a surge in demand in growth markets. Technology-driven learning experience is on the rise.
Coursera: 1.8M learners; 196 countries
Courses : 204 Universities : 34 Videos : 1200+
Content-interaction Assessment Social interaction
Founded: Fall ’11
Learning Management
Day-to-day student-teacher-content interaction data Content consumption patterns Peer interactions Formative assessments
Learners : 8M+ Countries : 20+ Institutions : 800+
96 Countries
24 Languages
74% Non USBrazil, India, Russia, ...
5%Completion
LMS provider8M+ learners
$80M VC fund
20M+ learners130K+ employers
Smart Content
12.5K Schools12M+ learners
Teaching/Learning85K Schools
Edu-Technology Companies
© 2013 IBM Corporation
Smarter Education - Personalization
Improve student achievement Early detection of at-risk studentsDiscover intervention planIntervention & Remedial Case Management
Smart LearningContent
Personalizedlearning
Pathways
Learning Content
Repository
PETALS
Mobile Delivery (Cloud – Enabled)
Gaming & Simulation (HPC) for Education
Content +Intelligent Q&A
Consumable Rich - MediaContent Authoring and Indexing
Social Learning
Improve student engagement
Personalization-enabling learning content repository
IDEAL*
* IDEAL : IBM Digital Environment for Adaptive Learning
AMPLE
© 2013 IBM Corporation18
PETALS: Personalized Education ThroughAnalytics on Learning System
Predictive Analytics on learners Longitudinal data.Risk prediction, Student Stratification and
Personalized Intervention
EduPaL: Smarter Education Deliveryand Learning Analytics
mLearning Interaction analytics and smarter delivery.Feedback and content consumption Analytics,
Offline Educational access
IBM Research Technology & Solutions
Partners• PATHWAYS• EDUCOMP• ERNET (Govt. of India)
GCPS: PETALS approach to personalized education very well-received at Gwinett County Public School, USA and aligned with their roadmap
Initiatives & Engagements
EduPaL Field Trials in India:
IIT-Bombay – Android version of EduPal trialed from Aug to Oct 2013; 150 students; 1 FacultyGOA University – USB JAVA application of EduPaL trialed from Aug to Oct 2013; 60 students; 2 Faculty
EduPal Use Case: Explore Flip-the-classroom in instructor led blended learning scenariosField-trial Goals: Measure improvement in students learning outcomes and student engagement with EduPaL technology
Other Engagements: iCOS, Manipal Univ, Kasturi & Sons
Smarter Education
© 2013 IBM Corporation
Watson Wins! Largest Jeopardy! in 5 years
34.5M Jeopardy! Viewers 1.3B+ Impressions
Over 10,000 Media Stories 11,000 attend watch events 2.5M+ Videos Views (top 10
only) 10,897 Twitter 23,647 Facebook Fans
On February 14, 2011, IBM Watson changed history introducing a system that rivaled a human’s ability to answer questions posed in natural language with speed, accuracy and confidence.
Cognitive Computing – A New Era of Computing
© 2013 IBM Corporation
Understands natural language and human communication
Adapts and learns from user selections and responses
Generates and evaluates evidence-based hypothesis
…built on a massively parallel architecture optimized for IBM POWER7
IBM Watson combines transformational technologies
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2
3
Cognitive Computing
© 2013 IBM Corporation
Watson enables three classes of cognitive services
Decide
Ask
Discover
• Absorb and leverage incredibly vast amounts of data
• Ask nuanced questions for greater insights
• Understand questions in our natural language
• Find deep rationale for given answers
• Request additional information to improve responses
• Move from basic search to Discovery
• Ingest and analyze domain sources
• Generate evidence-based decisions with confidence
• Learn with each new action and outcome
Cognitive Computing
© 2013 IBM Corporation
Contact Centers
Healthcare Financial Services
Government
Diagnostic/treatment assistance, evidenced-based insights, collaborative medicine
Investment and retirement planning, institutional trading and decision support
Call center and tech support, enterprise knowledge management, consumer insight
Public safety, improved information sharing, security
From battling humans at Jeopardy! to transforming how a business thinks, acts, and operates
Cognitive Computing
© 2013 IBM Corporation
Employers
Medical devices and diagnostics
Health plans
Education
Public health
Social programs
Hospitals
Home health agencies
Physicians, nurses and
practitioners
Therapists
NGOs
Bio-pharmaceuticalsFamily
Individual
Governments
The Watson for Healthcare EcosystemCognitive Computing – Smarter Healthcare
© 2013 IBM Corporation
Traditional approaches to engaging with customers come up short
270BCalls made
annually to call center costing
$600B
1 in 2 incoming calls
require escalation or go
unresolved
61%of all calls could
have been resolved with
better access to information
4.6%Market value gain from a single point
customer sat gain
Smarter Customer Engagement
© 2013 IBM Corporation25
IBM Watson Engagement Advisor
What it does:
Transforms client engagement by knowing, engaging and empowering clients where they are
Develops client relationships by reaching out to clients who do not leverage traditional channels
Empowers consumers and contact center agents to take informed action with confidence
How it does it:
Answers questions and guides users through processes with plain-English dialogue
Leverages natural language to interact with users and build knowledge and expertise
Utilizes evidence evaluation and learning to provide informed and effective responses to users
© 2013 IBM Corporation
The Right People, with the Right Skills, doing the Right Job, with the Right Incentives, and the Right Network
SeatsPlanning
Resource Deployment
Flexible Staffing
PredictiveHiring
Analytics
PredictiveComp.
Analytics
Staffability Risk
Assessment
IncentivesFor
Expertsourcing
Improve hiringquality and onboarding yields
Effectively deploy comp. and retentionInvestments
Assess and mitigaterisk of staffing of deals in pipeline
Incentive mechanism for engaging experts on social engagement platforms
Optimally assignpractitioners toopen seats
Skills
People
Jobs
Incentives Networ
k
Optimally assignseats to delivery schedule tomaximize seat utilization
Optimally mix regularand flex-hour agents to practitioners to maximize occupancy whilemeeting daily delivery SLA’s
Smarter Workforce
© 2013 IBM Corporation
Smarter Retail
Delivering a smarter shopping experience.
Developing smarter merchandising and supply chains.
Building smarter operations.
Co-op Group UK: Deployed energy efficient point- of-sale that automatically powers down after end of day processing, resulting in savings of 1.68 million kilowatt hours of electricity per year and 120K GPB in annual savings.
Max Bahr: Built a dynamic system that helps to determine optimal inventory levels based on inventory constraints, demand patterns and customer service levels.
Carrefour: Implemented a groundbreaking in-store promotion system across its supermarket and hypermarket stores that enables the planning and execution of targeted campaigns to achieve enhanced customer loyalty.
© 2013 IBM Corporation
Smarter Oil and Gas
Enhancing exploration and production.
Improving asset management.
Optimizing global operations.
HPCL: Deploying RFID for tracking LPG cylinders to automate the bottling and distribution process while also monitoring end-to-end asset movements for safety and supply chain optimization benefits.
International Oil Company: Implementing capability to visualize their entire operation, call and retrieve information about production effortlessly and seamlessly, and collaborate with effectiveness and consistency across the entire enterprise.
Statoil: Links advanced real-time sensing capabilities in the field to collaborate and analyze resources across the enterprise for Enhanced Oil Recovery (EOH) resulting in significant increased production and improved operational efficiency at reduced cost.
© 2013 IBM Corporation
Smarter Cities
Smarter Transportation
Smarter Utilities
Smarter Public Safety
Stockholm implemented an intelligent toll system in the city center, which resulted in 20% less traffic, 40% lower emissions and 40,000 additional users of the public transportation system.
DONG Energy in Denmark installed monitoring devices across their distribution network. The increased insight into the grid’s performance will potentially lessen outage times by up to 50% and reduce maintenance investments by up to 90%.
The NYPD Crime Information Warehouse gives officers mobile access to more than 120 million criminal complaints, arrests and 911 records, as well as 5 million criminal records, parole files and photographs—resulting in a 27% reduction in crime.
© 2013 IBM Corporation
Transforming City Operations – Rio De Janeiro
Initial focus – Prevent Deaths from annual flooding
Expanded to manage emergency response situations
Analyses weather, energy, building, transportation and water data in real time
Nationwide adoption in advance of olympics and world cup
Increasing efficiency in resource deployment, expanding early warningsto 48 hours, and coordinating all agencies in response
© 2013 IBM Corporation
Smarter Planet in India
IBM Confidential31
India-based CSP uses analytics to predict revenue and negotiate the best billing rates for mobile agreements with other providers
USD400,000 saved by providing insight into the profitability of agreements with other CSPs
Smarter Communications
Business Challenge: To provide mobile phone service seamlessly to its customers across India, this communications service provider (CSP) signed inter-circle roaming (ICR) agreements with two other CSPs. These agreements required complex billing processes that its existing systems could not manage.
The Smarter Solution: The CSP has implemented an advanced billing and analytics platform that provides 360-degree visibility into predicted revenue for each agreement. It can now negotiate the agreements with greater insight into revenue-generation capacity, allowing it to set the best billing rates based on parameters such as location type, population and subscriber density.
“Timely analysis of the ICR billing agreements ensures that our customers get the highest level of service at the best rate, whether on our network or another.”—Business manager
99% accuracyof billing statements reconciledin near-real time
Improved serviceand customer satisfaction with more accurate and timely billing
A global bank based in India uses predictive modeling to proactivelymanage risk
92% shorter timeto produce risk-profile reports
Smarter Banking
Business Challenge: The bank’s homegrown risk analysis solution could no longer handle the increased complexity and transaction volumes involved in managing risk for the bank, nor did it comply with Basel II recommendations.
The Smarter Solution: An integrated risk modeling and predictive analytics solution analyzes both historical and current customer data to enable the bank to identify trends and patterns that indicate credit worthiness and risk. These patterns can be captured and used to create different customer segments, allowing the bank to target them with up-sell and cross-sell offers. The analytics engine constantly refines the data models to improve the solution’s predictive analytics and comprehensive scripting capabilities.
“The bank now has an effective, efficient decision-support tool for assessing customer risk and evaluating our overall portfolio risk.”—Deputy general manager, data warehouse team
80% increasein sales team productivity from new customer segmentation
Near-real-timeresults from customer risk analysis
© 2009 IBM Corporation
Building a smarter planet
Let's work together to drive real progress in our world.
We’ve only just begun to uncover what is possible on a smarter planet.
The world will continue to become smaller, flatter and smarter. We are moving into the age of the globally integrated and intelligent economy, society and planet.
© 2013 IBM Corporation
Backup
© 2013 IBM Corporation37
Framework, partners and projects IBM's Smarter Education Projects:
Community College of Rhode Island
Combining ConnectEDU and IBM's Predictive Analytics to keep students on track to graduate
Gwinnett County Public Schools
Adopted IBM's Smarter Education framework to integrate advanced analytics with curricular and student achievement systems
Assessment
Professional Learning
Learning Resources
Curriculum
Mobility
SocialLearning
AcademicPlanning
Post-secondaryPathways
Financial Aid
Tools
ePortfolioand
Resume
CareerPlanning
CareerPlacement
Post-secondaryReadiness
InstructionalEffectiveness
InstitutionalEffectiveness
CareerReadiness
Identity and Security
Data and Analytics
Access
Students andCitizens
Collaboration
Smarter Education
© 2013 IBM Corporation38
In Hamilton County, Tennessee’s Department of Education uses predictive analytics to improve student achievement.
8% increase
25% reduction
in the graduation rate to 80%,
Business problem: Students consistently scoring below state benchmarks on standardized tests; school system lacked detailed data to understand why.
Solution: Analytics and advanced modeling tools to help teachers, counselors and administrators better understand adverse patterns, how they develop and how to avoid them.
“Now everyone is looking at the data, and the results speak for themselves.”— Dr. Kirk Kelly, Director of Testing and Accountability, Hamilton County
In the annual dropout rate
Test scores were higher due to curriculum and teaching changes
The county achieved an
Smarter Education
© 2013 IBM Corporation39
American Public University is using analytics to identify the variables crucial to student retention, identifying at-risk students and building effective intervention strategies.
80% accuracyin identifying at-risk students with predictive analytics Business problem: American Public University System (APUS) is an online
university serving 70,000 distance learners from the U.S. and more than 100 countries. The university wanted to boost student retention and academic excellence by identifying the factors driving student behavior and predicting the likelihood of an individual student staying on course or dropping out.
Solution: IBM’s predictive analytics identifies the variables crucial to student retention and provided administrators with online dashboards to identify at-risk students and build intervention strategies, including better course designs, to keep students on track to graduation.
“By leveraging the power of predictive analytics, we can predict the probability that any given student will drop out.”
- Phil Ice, APUS’ director of course design, research and development.
The university created an early warning system with
Smarter Education
© 2013 IBM Corporation40
Roadmap for Education Transformation and Sustainability
1. Leverage data and analytics as a cornerstone of decision-making and insights for teaching faculty and administrators
2. Provide secure, authenticated access to collaboration and productivity tools for learners, teaching faculty, researchers and administrators
3. Enable mobility and pervasive access via an agile network infrastructure that supports institutionally and personally owned devices
4. Create a personalized learning environment built on a 21st century digital curriculum and tools, and individualized intervention plans for student achievement
5. Support students and employers succeed with workforce skills and post-secondary readiness that align with economic development goals
Smarter Education
Aligning education,employment and economic sustainability
Smarter Education