Download pdf - Moffitt Virtual VisitMoffitt Virtual Visit: Patient Guide – Computer/Laptop Need Help? Call 866-241-6860 Page 9 of 11 Concluding the Virtual Visit At the end of the virtual visit,

MoffittVirtualVisitPatientGuide–Computer/Laptop

NeedHelp?Call866-241-6860 Page1of11

IntroductionThePatientVisitGuidewalksyouthroughthestepsimmediatelypriortoavirtualvisitwithyourMoffittCancerCenterdoctor.

Remember,youmustbeenrolled,completeapersonalprofile,andpassanequipmentcheckforasuccessfulvirtualvisit.

Priortothevisit,youshouldhaveautomaticallyreceivedthefollowingthreeremindernotificationsviathecommunicationmethodofyourchoice:

• 24hoursbeforethevirtualvisit• 30minutesbeforethevirtualvisit• Atthetimeofthevirtualvisit

StartingtheVirtualVisitWhenitistimeforyourvirtualvisitwithyourprovider,[email protected].

1. ClicktheLoginlinkintheemailremindertostartthevisit.

Note:Alternatively,youcanopeneitherGoogleChromeorMozillaFirefox,andgototheeVisitwebsite(https://app.evisit.com/ng/#/login/moffitt_evisit).

ForinformationaboutdownloadingGoogleChromeorMozillaFirefox,refertothePatientPreparationGuide.

Notes

Thestepsinthisdocumentillustrateavirtualvisitusingacomputer/laptop.Alternatively,youcanuseasmartphoneortabletforyourvirtualvisit.Ifyouchosetoreceivetheremindernotificationsviaemail,buthavenotreceivedany,checktheJunkorSpamfolder.

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MoffittVirtualVisit:PatientGuide–Computer/Laptop


2. Typeyouremailandpassword,andthenclickLogin.

3. Ifyouhaveascheduledappointmentwhenyoulogin,areminderdisplays,andyouhavesomeoptions.

Youcancontinuetotheapplicationorrequesttoreschedulethevisit.ClickContinuetoApp.

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4. Answerthequestionsaboutyourimmediatehealth,andthenclickContinue.

5. Reviewtheinformationonthescreenandconfirmyourpersonalinformationandvisitscheduleare

correct.Checktheboxtoindicateyouhavereviewedtheinformation.

6. ClickConfirmVisit.

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Youcanattachadocument,report,orimage,ifdesired.

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7. Avisitscheduleconfirmationdisplays.ClickDone.

ThemaineVisitscreendisplayswithyourscheduledvisit,aswellasotherdoctorsthatareavailableforscheduling.

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CheckingInYoucancheckintoyourvirtualvisit15minutespriortothescheduledappointmenttime.

1. AfterloggingintoeVisit,youwillseeanoticeonthescreenthatyoucanjointhevisit.ClickJoinNow.

2. Thedoctorisnotifiedthatyouarecheckedinandinthe“waitingroom”.ClickOKandwaitforthe

doctortojointhevirtualvisit.

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3. Thewebcamerawilldisplayyourimageontheentirescreenwhileyouwaitforthedoctortojoin.

4. Whenthedoctorhasjoined,youwillbepromptedtoclickJoinNowagain.Thisputsbothyouandthe

doctorinthesame“room”.

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5. Youwillseethedoctor’simagefillthescreen,andyourimagedisplaysinthebottomleftcorner.

Note:Iftheimagesonthescreenlookgrainyor“choppy”,pressF5onthekeyboardtorefreshthebrowser.

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DuringtheVirtualVisitDuringthevirtualvisit,youmaynoticesomeiconsatthetopofthebrowserwindow.Theseiconsallowyoutoturnvariousoptionsoffandon.

Atthebottomrightofthebrowserwindow,youcanclickthequestionmarkicontoopentheHelpwindow.

Video Microphone Volume/Mute

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ConcludingtheVirtualVisitAttheendofthevirtualvisit,youwillbepromptedtoprovidefeedbackandcompleteabriefsurvey.MoffittCancerCenterusesfeedbackandsurveyresultstoimprovethepatientexperienceforfuturevirtualvisits.

ExampleofFeedbackscreen

ExampleofSurvey



ViewingVirtualVisitHistoryYoucanviewahistoryofyourvirtualvisits,includingdetailsandanynotesorattachments.Inaddition,youcandownloaddocumentstoyourcomputersoyoucankeepthemforyourrecords.

1. Toviewyourvirtualvisithistory,clickMyVisits.

2. Eachvirtualvisitislistedwiththemostrecentvisitatthetopofthelist.Youcanexpandorcollapseeach

onetoviewdetailsandattachments.

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SupportandContactInformationMoffittCancerCenteroffersremotevirtualvisitstoselectpatients.UpdatedinformationispostedonMoffitt’swebsiteasitbecomesavailable:https://moffitt.org/virtualvisit.

Fortechnicalassistancewithsettingupyourcomputerorphone,contact:

MoffittVirutalVisitSupport

MondaythroughFriday,8:00a.m.to5:00p.m.(Eastern)

Phone:866-241-6860

Email:[email protected]

Forassistancewithscheduling,rescheduling,orcancelingvirtualvisits,contact:

MoffittPatientAppointmentCenter

Phone:888-663-3488