Mobility Solutions &
Applications
Business Services
• Changing Workplace • Need for Mobility Solutions
• Industry Drivers & Processes
• Mobile Applications portfolio • Sales Order Manager
• Customer Verification
• Collections Manager
• Claims Manager
• Tata Docomo advantage
• Value Proposition
• Case Studies
2
Table of Contents
Business Services
The need for Mobility Solutions
Leading organizations are adopting mobile applications for the following benefits:
• Productivity Gains: Process efficiency and workforce productivity through real time information transfer
• Sales Performance: Faster response times resulting in increased win rate and market share
• Customer Satisfaction: Improved Process drive better customer service and alignment
• Cost Reduction: Reduce infrastructure costs due to increased workforce mobilization.
• Employee Satisfaction: Enables greater workforce flexibility and freedom to employees
Easy Access
Smooth information
flow
Responsive
Business Services
Industry Drivers
Strategic
Drivers
• Sales
• Customer
Verification
• Collections
• Claim processes
Business
Processes
Vertical
Applications
• Market Share
• Process
Efficiency
• Customer
Service
• Sales Force
Automation
• AV/CV Manager
• Collections
Manager
• Claims Manager
Business Services
Typical Use Cases in BFSI
6
Lead, Prospect
Management & Client
Booking
Apps for initiating Claims
processes
Apps for surveyors to
conducting AV /CV
checks
Apps for field force
responsible for collecting
money
Sales Audits Claims Collections
Business Services
Typical Use Cases in Consumer Durables
7
Lead, Prospect
Management & Order
Booking
Apps for Service Ticket
Management
Apps for field force
responsible for
collecting money
Sales Service Management Collections
Business Services
Sales Order Manager
Key Features:
• Create sales exec sales visit plans instantly
• Access and update customer details in real
time, including KYC parameters
• Instant access to regional and geographical
sales performance figures
• Real time location view of the sales-force
• Push sales leads directly on to the
workforce handheld
• Client booking and order confirmation
updates
Sales Order Manager
Business Services
Customer Verification
Key Features:
• Distribute tasks with customer details in real
time to the field force
• Capture and update the required KYC
information on the smart-phone/tablet
• Record pictures (or audio) from the
customer including key documents along with
customer signature
• Real time location view of the field-force
• Task closure confirmation and updates
• Secured integration with the backend and
ERP
Verification Manager
Business Services
Collections Manager
Key Features:
• Collection cases are allocated to agents
on the device – either in bulk or real time
• Access customer details for every service
ticket – Customer name/contact, product
details, Outstanding amount etc.
• Update collection status along with mode
of payment and customer signature on the
device
• Capture pictures of the payment cheque
• Complete integration with backend ERP
and CRM
Business Services
Claims Manager
Key Features:
• Distribute customer claim details with in
real time to the on-field surveyors
• Field force can take pictures and capture
other details on the smart-phone/tablet
• Update the claim details instantly to the
backend application to initiate claims
processing
• Real time location view of the field-force
• Track case closure status and updates
Claims Manager
Business Services
Admin interface / Dashboard
Features
• User friendly web
interface
• Secure login – User
Name & Password
access
• Multi browser support
• Mobile interface
• Integrated with GMLC /
Cell tower tracking
• Tracks workforce
location
• Captures sales orders
• Updates collection
• Creation and updation of
tour plan
• Target vs. achievement
tracking
User Interface
Alerts for Allocations
• SMS
Integration with Client Systems
• ERP
• CRM
Admin functionality
• Customer user
profile definition
• Profile management
Business Services
The web interface
Dashboard view Reports
Order summary report Real time tracking
Business Services
Solution Components
Connectivity Application
SIM Card
• Multiple components and entities to deal with – Lack of a one stop
shop solution
• Multiple Mobile Platforms and the associated development costs
• Application development costs and the ongoing updates and
modifications
• Device and Application management
Current Market
Challenges
Device User interface / portal
Business Services
The Tata Docomo advantage
Options
Location integration
Framework based
approach
Speech to text
capability
OCR capability
Multiple OS platforms
Devices Management
• All applications integrated with
location information (GMLC)
• Framework based approach to
application customization
across multiple platforms
• Integration with new
technologies
− Speech to text
− OCR
− IVR
• End to end solution
− Device [smartphone,
scanners, card swipe, etc.]
− Connectivity
− Application
• Device Management
Business Services
Others
• Device vendor
agnostic solution
• Ability to integrate
telecom
technologies –
Location
information, other
Mobile Apps, SMS
End to end ownership
• Integrated solution
• Single point of
contact – sales to
service delivery
• Device +
connectivity +
Application + back
end integration
Servicing capability
• Ability to diagnose
the problem –
device, application
or connectivity
• TTL has a servicing
capability across
India
Pricing
• Flexibility in terms of
offering different
pricing models
• Application on
CAPEX or OPEX
model
• Integrated
Application, device
and connectivity
charges
One stop shop
Value Proposition
Business Services
Case Studies
Challenges:
• Limited visibility on location status of its on-field surveyors
• Required a managed service that allowed real time view and
monitoring of it’s field surveyors
Solution:
• Hosted Workforce Management Solution
Benefits:
• Real time view and monitoring of its 500+ field force team
• Effective and instant routing of surveyors is more effective
Challenges:
• Product delivery status was updated only next day in best case
• Delivery update process was manual & error prone
Solution:
• Mobile Application for on-field delivery workforce
Benefits:
• Delivery status updated in real time
• Cost savings and increase in work force productivity
• Real time location tracking of the delivery team
Leading Market
Research
Company
Leading
Tele - Shopping
Network
Business Services
Case Studies
Challenges:
• Lack of real time status updates on field collections process
• Updates were cumbersome, manual & time consuming
Solution:
• Mobile Application for on-field collections workforce
Benefits:
• Collection status updated in real time with payment details
• Cost savings and increase in field force productivity
• Real time location view of the collections team
Challenges:
• Customer On-boarding process was paper intensive and manual
• The agent had to transfer all loan application documents to back
office to initiate the process, causing delay in services provision
Solution:
• Customer On-boarding App for its on-field sales force
Benefits:
• Enable the agent to transmit customer info instantly from the
client location
• Customer On-boarding process TAT reduced significantly
Housing
Finance
Company
Leading
Financial
Services
Provider
Business Services
Thank You
For further details, please contact us at
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