Mobile Technology: Learn About Managing Mobility
Presenters:
Chris Kiley, Jeppesen
Director, Mobile & Web Solutions, UxD
Michelle Burnett, AirWatch
Learn about….
• What you will learn/take away from today
– Managing Mobility
– Mobility Challenges
– Mobility Planning
– Enterprise Mobility Management
– Key Capabilities
– Voice of Customer
– Future Mobility
– Q & A
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Managing Mobility
3
Mobile Experience?
Content , apps, etc.?
Managing Mobile?
Corporate or BYOD?
Operating system?
Hardware?
Resources?
Mobile doesn’t have to be complicated
Mobile devices are transforming the way the aviation industry does business.
But choosing the right hardware,
infrastructure, application and deployment for your operations can be
daunting.
Mobility Challenges
• Deployment models
• Operating systems
• Managing connectivity
• Security
• Managing content
• Devices
4
Mobility Planning
Mobile Help Desk?
Do you have a Mobile Strategy?
Mobile Consulting
Deployment support needed?
Are you mobile ready?
What software or hardware?
Is external help needed?
Sustain
Strategy
Moving to Mobile?
Implement
Planning
Products
Services
•
• HW & SW updates
• User support
• Help Desk
Sustainment
•
• HW & SW configuration
• Training
• Deployment
Implementation
•
• Wireless infrastructure
• Wireless security
• Data and document management
Services •
• HW & SW selection
• Information and data distribution
• EMM Solution (MDM)
Products
• Process improvement
• Regulatory
• Implementation planning
Mobile Planning
• Mobility assessment
• Roadmap development
• Business case development
Mobile Strategy
5
Mobility Management Solution?
Ever increasing mobile staff requires more flexibility in accessing corporate resources
Manage mobile deployments without the need for additional staff
Improve operational efficiency
Demonstrate internal and external regulatory compliance quicker, more efficiently
Manage apps across employee, corporate or shared devices
Globally track and secure distributed resources, e.g., devices, data, content
Secure document distribution and mobile access to corporate documents
Integrate with enterprise systems, e.g., file share, email
Improve efficiency through use of real time data (reduced information latency)
Secure personal devices accessing corporate network, email and apps
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Mobility Management Provider
4 of the Top 5 Fortune 500 Companies
9 of the Top 10 United States Retailers
6 of the Top 10 World’s Biggest Airlines
4 of the Top 5 World’s Largest Energy Firms
6 of the Top 10 Big Pharma
4 of the Top 5 Medical Device Companies
4 of the Top 5 Global CPG Companies
2 of the Top 3 Worldwide Hotel Groups
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Mobile Cockpit
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Electronic Flight Bags (EFB)
Replace traditional paper flight bags with mobile EFB for flight management operations
•Flight crew operations
•Aircraft operations
•Navigational charts
Industry Regulations
Maintain FAA and EASA compliance to ensure confidential data is protected
Aviation Applications
Distribute critical applications to pilots
•Scheduling and on-call requests
•Flight change notifications
Flight Operations Content
Deliver critical content to pilots, including manuals, handbooks and flight plans
Mobility Management Capabilities
• Maintain FAA and EASA compliance regulations
• Multitenant, highly scalable architecture
• Corporate and employee device management
• Shared device check-out and check-in
• Separate corporate and personal data
• Automated and easy device enrollment
• Network access and management
• Secure access to flight and passenger information
• Secure browsing in kiosk mode
• Rugged, printer and peripheral management
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Secure and Manage Mobility
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Manage the Device Manage the Workspace
Apps Content Email Browsing
Comprehensive enterprise mobility management platform
Secure and Manage Mobility
BYOD Line of Business Corporate
Multiuser
Every Mobile Device Every Operating System
Every Mobile Deployment
Phones & Tablets Laptops
Rugged Devices Printers &
Peripherals
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Case Study - Flight Works
• Largest provider of private air charter, aircraft management, government services and aviation consulting in the Southeast United States
• Secure distribution and mobile access to critical and proprietary manuals with Secure Content Locker™
• Ensure FAA compliance while delivering data securely to pilots
• Eliminate printed charts and manuals with Electronic Flight Bags (EFB) secured with SCL
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“The Secure Content Locker
enables our Flight Operations
management team to distribute
manuals and revisions with a
few clicks and monitor
compliance, regardless of
where in the world the aircraft
happens to be at the time of
release.”
- Flight Works
Case Study - LJ Aviation
• Trusted charter jet company for more than 30 years with more than 20 jets and 120 employees
• 1-500 devices deployed
• Distribute, manage and track apps with the AirWatch App Catalog
• Ensure FAA compliance with app oversight
• Secure distribution of flight manuals, aircraft documents, aircraft operator certificates and more with Secure Content Locker™
• Employ use of GPS tracking to locate lost devices
• Update manuals and charts quickly over-the-air
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“AirWatch has saved us so
many man hours. Instead of
it taking six hours to update
manuals and charts, I can
push a button and be done
with it.”
- LJ Aviation
Customer Experiences
• “Just get the tablets into the employees hands” – Device memory too small for data sets
– Wrong hardware for required software (Surface vs. iPad vs. Galaxy)
– Lack of cellular radio limited download options
– Devices did not have needed GPS capability (linked to cellular radio)
– Extra cost and complexity to incrementally add apps and capability
• “Let employees use their own devices (BYOD) to save money” – Insufficient configuration control to satisfy regulator and IT Security
– Hardware diversity too varied to manage and support
– Employees forget to bring the tablets to work
– When lost or stolen, does employee have enough security to protect data?
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Customer Experiences
• “Use existing airport WiFi” – WiFi bandwidth too narrow and takes > 90 min. to download
– Too many users competing for WiFi slows or interrupts downloads
– Works great in terminal but not on the ramp, hangar or briefing room
• “Let them download from home” – Not everyone has WiFi or a computer at home, or have download limits
– Users forget to complete mandatory updates before coming to work
– Who do they call for help when the update fails?
• “Just use cellular” – OMG! Data is expensive! I didn’t know the app took that much data
– International data cost is expensive
– Cellular is not consistently fast. Switching between 2G, 3G, 4G and LTE
Boeing Proprietary Information 15
Customer Experiences • “Let’s use shared devices to save money”
– Shared devices receive more damage than personally issued devices
– Requires more management cost (check-in/out, charging, updates)
– More difficult to switch between users (email, contacts, calendar, logins)
• “Employees can manage their own device configuration/set-up” – Inadequate configuration control for regulators
– Inability to audit configuration
– Increased 1:1 training and support for configuration problems
• “We should have engaged IT right from the start” – IT expertise is required to setup IT Infrastructure, wireless access, IT security and
access to corporate data
– IT expertise is required for integration with corporate resources (email, calendar, SharePoint, documents, websites)
– IT anticipates problems before they occur
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Maturing Mobile Ecosystem
Mobility Innovation
Communication Capabilities
Simple Applications
(single feature)
Complex Applications
(multiple features)
Integrated Application
(information sharing)
Near real-time information
(leveraging connectivity) What’s next??
Managing Mobility
Q & A
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Helpful Links
http://www.jeppesen.com/mobile
http://www.air-watch.com/
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Jeppesen Booth #1298