Mistakes MSP’s Make
Rich AkullianBusiness Development ManagerAutotask [email protected]
Richard TubbMSP Business [email protected]
Richard TubbProviding expert advice to help
your IT company [email protected]
Mistakes MSP’s Make
@tubblog www.tubblog.co.uk
The five most important mistakes IT Managed Service Providers make that cost them time and money
Mistake Number 1- Not documenting client networks
Action points:-
• Read the “E-Myth Revisited” http://tubb.co/tubblog-emyth
• Stop working in your business and start working on it
• Avoid becoming a SPF
• Break the cycle of fire-fighting and document the basics
Mistake Number 2– Not Using a PSA tool
Action points:-
• Build the PSA into your business Operation System
• Make it the central repository of ALL information
• Integrate with your other MSP tools – RMM, quoting, etc.
• Start benefitting from Service Intelligence
Mistake Number 3– Trying to be a “Jack of all trades”
Action points:-
• Know your core competency
• Focus on being the best at a few things, not everything!
• Build up strategic alliances with complimentary companies
Mistake Number 4– Not charging enough for your
servicesAction points:-
• Question - do you think you are not charging enough?
• Understand that pricing incorrectly attracts the wrong type of clients
• Schedule a price raise within the next 30 days
Mistake Number 5– Not knowing when to ask for help
Action points:-
• Question yourself - do you want to actually own a business, or simply own a job?
• What jobs can you delegate or outsource in the next 2 weeks?
• Prioritise business growth over being the Hero
Conclusion
• Mistake Number 1 – Not Documenting Client Networks • Mistake Number 2 – Not Using a PSA tool • Mistake Number 3 – Trying to be a Jack-of-all-Trades • Mistake Number 4 – Not Charging enough for your Services • Mistake Number 5 – Not Knowing When to Ask For Help
If you recognise that you are making any of the mistakes described here – you’re
already ahead of your competitors!
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