RFP B2Z15038 Attachment 3 Current Information Systems Review Page 1
RFP B2Z15038 Attachment 3
Missouri Division of Workers Compensation
Current Information Systems Review
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 2
Contents Summary Application amp Hardware Inventory
The 3 sheets in this spreadsheet contain detailed information about applications and batch processes used by DWC and all hardware used to support these applications and jobs Information about all software tools and hardware used by the ITSD team to develop and support DWC applications are also listed in this spreadsheet
Information System Landscape This document contains a series of Visio diagrams that provide detailed visual representation of the DOLIRrsquos network hardware platform and application architecture
Current Information System Deficiencies This spreadsheet contains a list of IS related deficiencies identified by CapTech Deficiencies fall under one or more of the following 9 categories Customer Concerns 992256 Fault Tolerance 992256 Usability 992256 Data Reliability 992256 Organizational Structure 992256 Development Process 992256 Disaster Recovery 992256 Architecture 992256 Security Please note that the deficiencies and concerns identified are based on broad IS industry standards and best practices Applicability of a specific deficiency will depend on the DWCs prioritization and its service level agreements with ITSD
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 3
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 4
This attachment is intended to provide a detailed review of the application and hardware landscape being employed within the DWC and DOLIR IS related deficiencies along with potential solutions where possible are also included Due to the changing focus and evolving business needs several feature gaps exist in AICS In part this also has resulted in the proliferation of user created and managed Excel spreadsheets and MS Access databases with critical data Lack of workflow capabilities in several DWC systems are also affecting user productivity
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 5
Application Inventory
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 6
DWC Application Inventory
Application Name Description Software Stack Hardware Type User Base AICS - Client Main client used by all DWC users
Workstations Laptop Central and Local Office Users
AICS Main system used by all DWC users CA 2E RPG DB2400 AS400 Central and Local Office Users
LeadTools Document Tool to embed and view images in RAM Client LeadTools Laptop ALJ Docket Clerk
RAM - Client Used by ALJ to accessupdated case related information CA Plex -gt C++ Sybase Laptop ALJ Docket Clerk
RAM - Images Images of casesdockets handled by the particular LOF Image files
LOF Server(except JC - goes to shared drive on AS400 directly) ALJ Docket Clerk
RAM Server component for casedocket processing CA 2E -gt RPG DB2400 AS400 NA
Image ScanIndexing - Client
Used by imaging team (in IP) to scan and index all DWC documents Kofax Ascent Workstations Imaging Team (in IP)
Image ScanIndexing - Server Image Capture Server Kofax Ascent Server App Server NA
Image Viewing - Client Used by Imaging team to view and move images Ehllapi IWPM Workstations Imaging Team (in IP)
Image Viewing - Client Used by rest of DWC to view scanned images Visual Info Workstations DWC Users
Image repository IBM Content ManagerWAF AS400 NA
CMIS Fraud amp NC
Standalone DB to store investigation notes complaints information If Employer is fined corresponding payments are also tracked here MS Access Zoot Fraud amp NC team
Legal Tracking activity log MS Access Workstation Legal team
Self Insurance DB Stores contact information and activity log MS Access Workstation SI team
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 7
Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 8
File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 9
DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 12
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 13
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 2
Contents Summary Application amp Hardware Inventory
The 3 sheets in this spreadsheet contain detailed information about applications and batch processes used by DWC and all hardware used to support these applications and jobs Information about all software tools and hardware used by the ITSD team to develop and support DWC applications are also listed in this spreadsheet
Information System Landscape This document contains a series of Visio diagrams that provide detailed visual representation of the DOLIRrsquos network hardware platform and application architecture
Current Information System Deficiencies This spreadsheet contains a list of IS related deficiencies identified by CapTech Deficiencies fall under one or more of the following 9 categories Customer Concerns 992256 Fault Tolerance 992256 Usability 992256 Data Reliability 992256 Organizational Structure 992256 Development Process 992256 Disaster Recovery 992256 Architecture 992256 Security Please note that the deficiencies and concerns identified are based on broad IS industry standards and best practices Applicability of a specific deficiency will depend on the DWCs prioritization and its service level agreements with ITSD
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 3
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 4
This attachment is intended to provide a detailed review of the application and hardware landscape being employed within the DWC and DOLIR IS related deficiencies along with potential solutions where possible are also included Due to the changing focus and evolving business needs several feature gaps exist in AICS In part this also has resulted in the proliferation of user created and managed Excel spreadsheets and MS Access databases with critical data Lack of workflow capabilities in several DWC systems are also affecting user productivity
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 5
Application Inventory
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 6
DWC Application Inventory
Application Name Description Software Stack Hardware Type User Base AICS - Client Main client used by all DWC users
Workstations Laptop Central and Local Office Users
AICS Main system used by all DWC users CA 2E RPG DB2400 AS400 Central and Local Office Users
LeadTools Document Tool to embed and view images in RAM Client LeadTools Laptop ALJ Docket Clerk
RAM - Client Used by ALJ to accessupdated case related information CA Plex -gt C++ Sybase Laptop ALJ Docket Clerk
RAM - Images Images of casesdockets handled by the particular LOF Image files
LOF Server(except JC - goes to shared drive on AS400 directly) ALJ Docket Clerk
RAM Server component for casedocket processing CA 2E -gt RPG DB2400 AS400 NA
Image ScanIndexing - Client
Used by imaging team (in IP) to scan and index all DWC documents Kofax Ascent Workstations Imaging Team (in IP)
Image ScanIndexing - Server Image Capture Server Kofax Ascent Server App Server NA
Image Viewing - Client Used by Imaging team to view and move images Ehllapi IWPM Workstations Imaging Team (in IP)
Image Viewing - Client Used by rest of DWC to view scanned images Visual Info Workstations DWC Users
Image repository IBM Content ManagerWAF AS400 NA
CMIS Fraud amp NC
Standalone DB to store investigation notes complaints information If Employer is fined corresponding payments are also tracked here MS Access Zoot Fraud amp NC team
Legal Tracking activity log MS Access Workstation Legal team
Self Insurance DB Stores contact information and activity log MS Access Workstation SI team
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 7
Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 8
File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 9
DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 12
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 13
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 3
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 4
This attachment is intended to provide a detailed review of the application and hardware landscape being employed within the DWC and DOLIR IS related deficiencies along with potential solutions where possible are also included Due to the changing focus and evolving business needs several feature gaps exist in AICS In part this also has resulted in the proliferation of user created and managed Excel spreadsheets and MS Access databases with critical data Lack of workflow capabilities in several DWC systems are also affecting user productivity
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 5
Application Inventory
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 6
DWC Application Inventory
Application Name Description Software Stack Hardware Type User Base AICS - Client Main client used by all DWC users
Workstations Laptop Central and Local Office Users
AICS Main system used by all DWC users CA 2E RPG DB2400 AS400 Central and Local Office Users
LeadTools Document Tool to embed and view images in RAM Client LeadTools Laptop ALJ Docket Clerk
RAM - Client Used by ALJ to accessupdated case related information CA Plex -gt C++ Sybase Laptop ALJ Docket Clerk
RAM - Images Images of casesdockets handled by the particular LOF Image files
LOF Server(except JC - goes to shared drive on AS400 directly) ALJ Docket Clerk
RAM Server component for casedocket processing CA 2E -gt RPG DB2400 AS400 NA
Image ScanIndexing - Client
Used by imaging team (in IP) to scan and index all DWC documents Kofax Ascent Workstations Imaging Team (in IP)
Image ScanIndexing - Server Image Capture Server Kofax Ascent Server App Server NA
Image Viewing - Client Used by Imaging team to view and move images Ehllapi IWPM Workstations Imaging Team (in IP)
Image Viewing - Client Used by rest of DWC to view scanned images Visual Info Workstations DWC Users
Image repository IBM Content ManagerWAF AS400 NA
CMIS Fraud amp NC
Standalone DB to store investigation notes complaints information If Employer is fined corresponding payments are also tracked here MS Access Zoot Fraud amp NC team
Legal Tracking activity log MS Access Workstation Legal team
Self Insurance DB Stores contact information and activity log MS Access Workstation SI team
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 7
Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 8
File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 9
DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 12
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 13
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 4
This attachment is intended to provide a detailed review of the application and hardware landscape being employed within the DWC and DOLIR IS related deficiencies along with potential solutions where possible are also included Due to the changing focus and evolving business needs several feature gaps exist in AICS In part this also has resulted in the proliferation of user created and managed Excel spreadsheets and MS Access databases with critical data Lack of workflow capabilities in several DWC systems are also affecting user productivity
Summary
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 5
Application Inventory
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 6
DWC Application Inventory
Application Name Description Software Stack Hardware Type User Base AICS - Client Main client used by all DWC users
Workstations Laptop Central and Local Office Users
AICS Main system used by all DWC users CA 2E RPG DB2400 AS400 Central and Local Office Users
LeadTools Document Tool to embed and view images in RAM Client LeadTools Laptop ALJ Docket Clerk
RAM - Client Used by ALJ to accessupdated case related information CA Plex -gt C++ Sybase Laptop ALJ Docket Clerk
RAM - Images Images of casesdockets handled by the particular LOF Image files
LOF Server(except JC - goes to shared drive on AS400 directly) ALJ Docket Clerk
RAM Server component for casedocket processing CA 2E -gt RPG DB2400 AS400 NA
Image ScanIndexing - Client
Used by imaging team (in IP) to scan and index all DWC documents Kofax Ascent Workstations Imaging Team (in IP)
Image ScanIndexing - Server Image Capture Server Kofax Ascent Server App Server NA
Image Viewing - Client Used by Imaging team to view and move images Ehllapi IWPM Workstations Imaging Team (in IP)
Image Viewing - Client Used by rest of DWC to view scanned images Visual Info Workstations DWC Users
Image repository IBM Content ManagerWAF AS400 NA
CMIS Fraud amp NC
Standalone DB to store investigation notes complaints information If Employer is fined corresponding payments are also tracked here MS Access Zoot Fraud amp NC team
Legal Tracking activity log MS Access Workstation Legal team
Self Insurance DB Stores contact information and activity log MS Access Workstation SI team
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 7
Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 8
File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 9
DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 12
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 13
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 5
Application Inventory
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 6
DWC Application Inventory
Application Name Description Software Stack Hardware Type User Base AICS - Client Main client used by all DWC users
Workstations Laptop Central and Local Office Users
AICS Main system used by all DWC users CA 2E RPG DB2400 AS400 Central and Local Office Users
LeadTools Document Tool to embed and view images in RAM Client LeadTools Laptop ALJ Docket Clerk
RAM - Client Used by ALJ to accessupdated case related information CA Plex -gt C++ Sybase Laptop ALJ Docket Clerk
RAM - Images Images of casesdockets handled by the particular LOF Image files
LOF Server(except JC - goes to shared drive on AS400 directly) ALJ Docket Clerk
RAM Server component for casedocket processing CA 2E -gt RPG DB2400 AS400 NA
Image ScanIndexing - Client
Used by imaging team (in IP) to scan and index all DWC documents Kofax Ascent Workstations Imaging Team (in IP)
Image ScanIndexing - Server Image Capture Server Kofax Ascent Server App Server NA
Image Viewing - Client Used by Imaging team to view and move images Ehllapi IWPM Workstations Imaging Team (in IP)
Image Viewing - Client Used by rest of DWC to view scanned images Visual Info Workstations DWC Users
Image repository IBM Content ManagerWAF AS400 NA
CMIS Fraud amp NC
Standalone DB to store investigation notes complaints information If Employer is fined corresponding payments are also tracked here MS Access Zoot Fraud amp NC team
Legal Tracking activity log MS Access Workstation Legal team
Self Insurance DB Stores contact information and activity log MS Access Workstation SI team
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 7
Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 8
File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 9
DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 12
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 13
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 6
DWC Application Inventory
Application Name Description Software Stack Hardware Type User Base AICS - Client Main client used by all DWC users
Workstations Laptop Central and Local Office Users
AICS Main system used by all DWC users CA 2E RPG DB2400 AS400 Central and Local Office Users
LeadTools Document Tool to embed and view images in RAM Client LeadTools Laptop ALJ Docket Clerk
RAM - Client Used by ALJ to accessupdated case related information CA Plex -gt C++ Sybase Laptop ALJ Docket Clerk
RAM - Images Images of casesdockets handled by the particular LOF Image files
LOF Server(except JC - goes to shared drive on AS400 directly) ALJ Docket Clerk
RAM Server component for casedocket processing CA 2E -gt RPG DB2400 AS400 NA
Image ScanIndexing - Client
Used by imaging team (in IP) to scan and index all DWC documents Kofax Ascent Workstations Imaging Team (in IP)
Image ScanIndexing - Server Image Capture Server Kofax Ascent Server App Server NA
Image Viewing - Client Used by Imaging team to view and move images Ehllapi IWPM Workstations Imaging Team (in IP)
Image Viewing - Client Used by rest of DWC to view scanned images Visual Info Workstations DWC Users
Image repository IBM Content ManagerWAF AS400 NA
CMIS Fraud amp NC
Standalone DB to store investigation notes complaints information If Employer is fined corresponding payments are also tracked here MS Access Zoot Fraud amp NC team
Legal Tracking activity log MS Access Workstation Legal team
Self Insurance DB Stores contact information and activity log MS Access Workstation SI team
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 7
Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 8
File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 9
DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
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Court Transcripts - Machine Shorthand
Used by court reporters to capture court proceedings Case Catalyst Stentura LX 8000 Court Reporter
Court Transcripts - Voice scribe
Used by court reporters to capture court proceedings
Voice Activist Dragon Naturally Speaking Engine Voice Capture Device Court Reporter
Spreadsheets
SIF surcharge audits incoming payments SI TPA Audits (multiple spread sheets) Legal Awards Judgedocket clerk schedule facility conflict list MS Excel
Workstations LOF Servers various
Document templates various MS Word
Workstations and Document process server various
FRI Web Entry Web interface for insurers to enter FRI
MS ASP IIS 60 ODBC Net Web Server Insurers
SIF Surcharge Web Entry Web interface for insurers to enter quarterly reports
MS ASP IIS 60 ODBC Net Web Server
Insurers (including self-insured)
Static Web Content (documents forms newsletters announcements) Main DWC Web Site MS ASP IIS 60 Net Web Server MO State Residents
PDFTIFF Conversion Utility
Used to convert spooled file to PDFs (to email reports) Also used to convert SIF Quarterly reports spool files to TIFF (to be imported into WAF) Keys Utility AS400
Used programmatically with in AICS
File transfer clients Clients to receive EDI files and send confirmation files
Rose Claim Port HealthTech ISO WCIS State Connect File Zilla (sFTP client) EDI Workstation EDI File Processors
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File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
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DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
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Information System Landscape
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File transfer server
FTP server to download and upload various files over a secured connection (download EDI Files from insurance companies upload EDI FRI acknowledgement files download NCCI daily POC file download quarterly Insurance premium information file (DIFP)from Dept Of Insurance etc)
Globalscape sFTP Server 33 Secure FTP Server NA
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DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
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Information System Landscape
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DWC Batch Process Inventory Job Description FrequencyDay RAM Data to AS400 work tables and Image Extract from WAF to Shared drive Weekly - Saturday Night RAM Image downloads to LOF servers Weekly - Sunday Morning Document print jobs (correspondence) Weekday - Nightly FRI EDI Transaction processing Nightly amp On-Demand Administrative Closures - Med Only and indemnity cases Weekly - Monday Build Data Warehouse Nightly Build Employer search indexes (for composite key) Weekly - Sunday EDI FRI document creation (so it will look exactly like paper FRI) Nightly Award deem (closes case after appeal time has expired after award is entered for that case) Weekly - Monday Mass update of attorney withdrawal and appearance (of new attorney) On-Demand Job to eliminated duplicate employees On-Demand Mass update job to combinemaintain TPAs and their association with the Insurance companies On-Demand Mass update job to maintain TPSInsurance information for injuries associated to a single employer Surcharge PremiumClass Code Update from DIFP
On-Demand Mar May June Sept Dec
Class Code Rate Update from DIFP Annually
RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
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RFP B2Z15038 Attachment 3 Current Information Systems Review Page 10
Information System Landscape
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RFP B2Z15038 Attachment 3 Current Information Systems Review Page 11
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