© 2008 Metastore http://www.metastoregroup.com
Metastore Professional services
Metastore Support Center
Metastore AcademyLeo Van Dongen
Galway
June 2009
© 2008 Metastore http://www.metastoregroup.com
© 2008 Metastore http://www.metastoregroup.com
© 2008 Metastore http://www.metastoregroup.com
© 2008 Metastore http://www.metastoregroup.com
© 2008 Metastore http://www.metastoregroup.com
© 2008 Metastore http://www.metastoregroup.com
Our Business Focus
© 2008 Metastore http://www.metastoregroup.com
Our Domains
© 2008 Metastore http://www.metastoregroup.com
Business Units
EADM Perf and Monitoring SIEM
NetIQ AppManager
NetIQ Group Policy Active
Guardian
NetIQ Change Guardian
for Active Directory and
Windows
NetIQ Enterprise
Administration
Simplify &
Secure IT
NetIQ Security manager
NetIQ AppManager for
Voip
© 2008 Metastore http://www.metastoregroup.com
Netherlands
Gerard WittemanJack Warnars
Belgium
Lieven LammensLeo Sannen
Luxembourg
Marc ZordanEric Langlade
VALUE ADDED DISTRIBUTOR /SUPPORT CENTER /
ACADEMY
COMPETENCE CENTER /
Solution Architects
Perf and MonitoringKoen MaesJohan DCEric Suzzi
Dennis zuiderwijkEric De Roeck
SIEMBob Ruts
Eric LangladeFakhreddine Mourabiti
EADMJohan SleypenDave Verkade
Our team
France
Lionel Cianfanelli
© 2008 Metastore http://www.metastoregroup.com
Product ServicesFixed price programs to address specific topics:
• App mgr Health Check
• Performance policies and workflow
• Service maps
• Performance Intelligence
• VOIP consultancy
Managed Operations
• Value Management based on SLA
• Maintenance
• Support
• Service
Implementation Services
Optimize software implementation:
• Architectural Designs
• Application Deployment
• Integration Services
Consultancy
Medium to long-term consultancy:
• System Engineers
• System Architects
• Project managers
Professional Services
© 2008 Metastore http://www.metastoregroup.com
Managed Operations
© 2008 Metastore http://www.metastoregroup.com
Support package
Health Check
Managed Operations
Second line support
On site support if necessary
Site review on annual basis
Dedicated support person for each product
First line support
Support portal
+32-3-239.75.78
SLA: Confirmation of support ticket within 1 hour
Defect/Upgrade and support contract
Support center
© 2008 Metastore http://www.metastoregroup.com
Metastore Academy
> NetIQ AppManager Essentials NetIQ App Manager Advanced NetIQ App manager version upgrade
> NetIQ Security Manager NetIQ Admin suite
Top Gun for Resellers
> Certification
© 2008 Metastore http://www.metastoregroup.com
Selected Customers
Government
Industry
Banking & Insurance
© 2008 Metastore http://www.metastoregroup.com
Netiq Consulting program
• IQ Remote Application Management: Manage your business, not your technology. NRAM offers the operational flexibility, response to resource constraints, improved productivity, and enhanced service levels not found in traditional not available through traditional MSP offerings. NRAM is offered exclusively through Sybor Technologies, Inc., a Premier NetIQ Certified Services Partner.
• IQStart: IQ Start is a project-based service offering that enables you to become self-sufficient with a baseline installation and configuration of your NetIQ solution. It is designed specifically to get you quickly deployed in a pilot environment while providing knowledge transfer and best practices, therefore enabling a self sufficient production implementation. NetIQ’s professional consulting staff uses proven methodologies to install core components and configure the product for maximum efficiency. They then provide knowledge transfer to your staff so they can effectively support and broaden your IT environment.
• Education Services: Education and training helps clients quickly gain the knowledge and skills required to leverage your NetIQ investment effectively and efficiently. NetIQ Education & Training offers product and process education, which helps yield a greater return on your investment by improving productivity. Our Professional trainers are all industry practitioners who have a deep understanding not only of NetIQ products but, more importantly, of the business and IT challenges that need to be addressed with the products. All courses feature hands-on exercises and real-world examples.
• IQ Upgrade: IQ Upgrade is a project-based service offering that assists you in upgrading your environment to the latest release of NetIQ software. It consists of a comprehensive assessment and development of an enterprise upgrade plan. Our consultants help you establish your upgrade plan strategy, assist with the upgrade of the core infrastructure and test before deploying upgrades into production. This offering includes an advanced new feature review that includes hands-on knowledge transfer of new features.
© 2008 Metastore http://www.metastoregroup.com
Netiq Consulting program
• IQ Optimize: IQ Optimize is a project-based service offering that provides an in-depth review of an existing NetIQ implementation (pilot or production) for purposes of optimization and alignment with best practices. IQ Optimize supplies an in-depth review of your NetIQ implementation, leveraging best practices and proven methodologies to identify any problems and assist in tuning and optimizing your implementation. This includes a review of the current architecture, product usage and data collection, as well as identification of product functionality that may not be fully utilized.
• Staff Augmentation Services: One month or one year, NetIQ Professional Services has the expertise and experience necessary to supplement your team in either the implementation or maintenance of your NetIQ investment. In addition to NetIQ product expertise, our consultants are IT professionals. Many have management and engineering backgrounds from some of the most advanced IT organizations in the country. Our consultants fully understand the business problems and complexities of IT organizations both large and small and can help design, configure and deploy your NetIQ based solution to address your individual corporate requirements.
© 2008 Metastore http://www.metastoregroup.com
Questions