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Maximo Differentiators


Maximo Key Differentiators

AgilityConfigurable Data Model

Configurable ScreensNo Coding Required

TechnologyJ2EE Standard

ScalableEnterprise Wide

Process AutomationEnsure ProcessesRemain Adaptable

No Coding Required

CompanyHistory and Stability

Presence and LeadershipCommitment and Investment

Asset ConcentrationBreadth of CoverageDepth of CapabilitiesAsset Convergence


Asset Concentration


ProductionEquipment

TransportationAssets

Facilities

IT Hardwareand Software

• Power generation equipment• Refineries, chemical plants• Manufacturing lines

• Corporate buildings• Hotels, hospitals• Airports, government facilities

• Rail, rolling stock• Over-road vehicles• Ships, aircraft

• Servers, laptops, network devices• Software configurations, licenses• Help desks

Assets Work Together to Support Business Goals…

Assets work together in your organization so information about them must be tightly integrated too.

Assets work together in your organization so information about them must be tightly integrated too.


Maximo Industry Solutions

Maximo for Nuclear Power

Maximo for Utilities

– Maximo Spatial

Maximo for Life Science

Maximo for Transportation

– Maximo Asset Configuration

Maximo for Government

Maximo for Oil & Gas

Unique Industry Functionality

– Delivers more complete solutions and more rapid, lower cost implementations

– Delivered with out of the box Industry specific content, business processes

– Supports Industry specific regulatory compliance: FDA, NRC, DOT

– Create distinct competitive advantages for IBM


Comprehensive Asset Management


A comprehensive, integrated asset management infrastructure Enabling data sharing and process optimization across the enterprise…

IT Managers can see how to streamline inventory and resources across the organization Software Asset

Managers can see how to optimize licensing to avoid over/under-purchasing and mitigate compliance risk

Financial Managers can see the entire inventory and analyze return on assets for financial reporting

Maintenance Managers can see job plans enabled by availability of information to increase asset capacity

Service Desk Technicians can see asset data to streamline service request handling and expedite incident & problem resolution

Purchasing Managers can see costs and orders enterprise-wide for price comparisons, discounting, standardization and order tracking

Facilities Managers can see assets in the Data Center to optimize power consumption and reduce unplanned outages

Risk Managers can see asset detail to ensure regulatory compliance and mitigate risk

Contract Managers can see asset related contracts; negotiate vendor T&Cs and monitor supplier performance

Hardware Asset Managers can see lease and maintenance status and when to plan for upgrades

Operations Managers can see asset conditions in sufficient detail to improve asset utilization & performance


Application Consolidation•Consolidate applications and vendors

for superior asset management•Leverage one solution across the enterprise

Benefits:•Lower software and implementation costs•Lower infrastructure complexity•Lower operational risk

Asset Management Consolidation

ProductionEquipment

TransportationAssets

Facilities IT Hardwareand Software


Asset Convergence

ConfigurationManagement

ChangeManagement

AssetManagement

Transportation

ProductionFacilities

IT

Networked Operating Assets

• IT improves asset performance

• Networked connectivity for remote monitoring

• Networked connectivity for maintenance automation

Embedded IT

• On-board IT increases asset sophistication

• Automation of complex tasks

• Mechanics replaced by electronics


Industrial Applications

Asset Convergence

• Electronic monitoring of asset health and performance using monitoring agents

• New industrial equipment increasingly ships with built-in agents, often standards-based

• Remote condition monitoring increases demand on IT availability

• Objective: improve preventive and predictive maintenance to increase overall business performance


Asset Convergence

Facilities Management • IT improves occupant safety and comfort but at the expense of complexity

• Building automation requires high network availability

• Objective: use combined asset and service management solutions to drive operating costs down faster than complexity increases them


Fleet Management

Asset Convergence

• Use of telematics expanding from mobile logistics to remote, real-time vehicle diagnostics

• Customers such as Bombardier are shipping rolling stock with built-in IT

• Objective: enable preventive maintenance with remote, real-time monitoring, analysis and automated asset management


Why Asset Concentration is important

Depth of Function

– Deep Industry specific functionality

– Most robust core Asset Management capabilities in the market

IT Consolidation

– One Asset Management system for all Asset Processes

IT Convergence

– Single Platform to support holistic Asset processes, including IT



Technology


Dedication to Innovation and Technology

As technology evolves…

– Web Services

– Mashups

– Mobile

– IP Enabled Assets

– Assets with Onboard Technology

…IBM will continue to be

– An Investor

– An Innovator

– A Leader

– A Pacesetter


Maximo - Architecture

Modern and Stable

J2EE component-based architecture leverages the latest Internet standards and technologies

Deployed, operated and maintained within commercial application server

Scales from small, single-site deployments to large, multi-site global deployments

Supports multiple:

– Organizations

– Sites

– Languages

– Currencies

– Time Zones




Single Instance, Global Deployments Multiple Languages

– Pages and Data

– 16 Languages

Multiple Currencies

Multiple Time Zones

Database

Organization 2Organization 1

Site

1

Site

2

Site

3

Site

4 Site

5

Site

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Organization 3

“Decentralized Solutions Have Higher TCO. The consequences of a decision to decentralize are higher initial implementation and ongoing ownership cost.” - Gartner

Site

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Site

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Maximo Integration

Powerful Integration Framework– Native, message-based XML integration

• Compatible with current industry standards

– Communicates with Maximo’s business objects

• Ensure proper collaboration between systems

– Out-of-the-box integration with leading ERP and e-Commerce vendors, in addition to a common adapter to integrate to other systems

– Web Services

– Portals

Maximo Enterprise Adapter

– Integrate any Maximo object

– Dynamic Web services

– Pre-built integration points

– Pre-built integrations to• SAP and Oracle


Maximo Enterprise Adapter UI driven integration development and deployment

Multiple integration options

– Web services

– JMS

– HTTP(S)

– Database

– File

– Batch/bulk processing

– Email and workflow connectivity


Why Technology Matters

Supportability

Interoperability

Implementability

Scalability

Low Total Cost of Ownership




Business Process Automation


Business Process Automation

Companies are more and more focusing on Asset Management as a response to significant market pressures:

– Need to Maximize Return on Assets (RoA)

– Risk of Failure of Critical Assets

– Complexity of Operations

– High Energy Costs

– Regulatory Compliance

– Aging/Retiring Workforce

In order to address these pressures, Best-in-Class companies are more likely to standardize asset maintenance and reliability processes across the enterprise.


Business Process Automation ChecklistMore Than Just Workflow Design a process for any document/record

– Typical - Work Orders, Purchase Orders

– Also required - Job Plans, Assets, Items, Contracts, Transactions, etc.

Drive the document/record through multiple states via manual and automated tasks

– Define next step in process, who is responsible, what they need to do, and how long they have to do it

– Provide means to automate steps and activities along the way, making the overall process more efficient

• Manage more than just “State” but any data attribute associated with the document/record

– For manual steps, provide user assistance

Model real-world business processes which are:

– Non-linear, non-sequential

– Multi-person

• Multiple assignees to a step• Multi-level

– Variable

• Requires potentially complex logic and branching


Business Process Automation Checklist, cont.More Than Just Workflow Monitor defined processes in order to improve

– Identify and address bottlenecks

• Define escalation points to alleviate

– Pinpoint waste

• Report on unnecessary steps (rubber-stamp situations)

Define, monitor and manage to business commitments

– Translate business level goals and objectives into explicit time-based targets for individual activities

– Establish overall levels of service (Availability, Reliability, Responsiveness, etc.) aligned to business objectives

– Monitor granular activity-level and summarized service-level performance and proactively respond according to predefined rules

Provide visibility into performance of processes

– Establish meaningful Key Performance Indicators that directly correspond to business goals and are actionable


Business Process Automation Workflow and monitor any Maximo object

– Escalate

• Monitor and escalate any condition

– Route

• Process workflow

• Multi-level approvals

– Interact

• Context-based interactions

• Input driven screens


No Coding Required


Why Business Process Automation MattersIncreased Business Responsiveness

– Graphical Business Process Modeling

• Adapt processes to changing business requirements

• Ensure standardization of processes across the enterprise– Automated routing– E-mail notifications– Complete audit trail

• Context-driven workflow – Drive users through

application screens– Improves user productivity– Decreases training requirements

• Low Cost of Implementation/Ownership– No Coding Required


No Coding Required


Agility


Change is Constant

To maintain profitability, competitiveness, compliance and value, and in order to ensure growth, companies must be able to react to and embrace change

– Change in regulations and laws

– Change in markets and competition

– Change in customers• More customers, less customers, different customer types, etc.

– Internal Change• Mergers, Acquisitions, Spin-Offs, Re-organizations, etc.

IT systems and applications historically have been specified, scoped, evaluated, acquired and implemented based on static requirements defined and collected at a point in time

– Most implementations encounter scope change throughout

– The cost (and effort) of changing scope during an implementation as well as implementing changes once in production are often overlooked

In addition to defined technical and functional requirements, an Asset Management system’s ability to adapt to change should be a significant component of an evaluation


Configuration

Screen Configuration

– Customer Configurable• No Coding required

– Dynamic, Context Sensitive

– Personalization• Start Center

• KPIs

– Multi-language• on one Maximo instance!

Database Configuration




Application Designer


The Cost of Currency

Why are most customers of enterprise applications NOT on the most current version of the implemented product, despite the customer being current on maintenance?

1. Because the company is not “ready” to upgrade due to internal reasons

• Cost of validation in a regulated environment

• Other internal factors created by business climate, competition, regulatory requirements, etc.

2. Because the value to be realized by an upgrade is outweighed by the cost of upgrade

3. Because the initial implementation timeline or previous upgrade took so long and cost so much

4. Because the product has been so “customized” that an upgrade is technically impossible


Moving Forward

Protected Implementation Investment

Maximo will support business processes today, and tomorrow

– User Interface

– Business Logic

– Business Process

– Data Model

– System Integration

Tools

– Application Designer

– Workflow Designer

– Database Configuration

Eliminate Release “Lock-In”

– Product Updates

– Product Upgrades




How many “systems” do you have?

Beyond the fundamental components of an Asset Management system (Assets, Work Orders, Inventory, etc.) lies a multitude of “adjacent” systems

– Requests of all types (Access, Use, Change in Status, New Assets, Meetings, Catering, New Employees, Employee Termination, etc.)

– Meter management (Utilities)

– Key and Lock tracking (Facilities)

– Motor Pool and Asset reservations (Transportation and other)

– Many, many more

These “systems” come in many “casual” shapes and forms

– Paper

– Excel

– Access and other desktop databases

– Lotus Notes

– Homegrown code

– Niche products


Considering adjacent “system” costs

Adjacent “systems” must be

– Compliant

– Secure

– Backed up/redundant

– Integrated• Levels of integration: manual (high labor cost), technical but nonstandard (high IT cost),

standard (vendor supported and low cost)

– Adaptable (see “Change” earlier)

– Supportable

Consider these costs during the identification of requirements and evaluation of an Asset Management system

– Is the footprint broad and deep enough to eliminate existing “adjacent” systems and prevent the proliferation of new “adjacent” systems?

– Is it flexible and adaptable enough to replace the “casual” development environments and address the needs identified above?


Business Process Platform

Maximo is a platform for implementing all Asset Management processes, including those unique to specific customers

Maximo is utilized to eliminate “pop up” applications and “adjacent” systems that have hidden costs and lack of standards, security and reliability

– Applications and processes developed and implemented in Maximo are fully supported – as if they were out of the box

– Maximo based applications inherit all the IT standards required of the out of the box applications including security, adaptability, integration readiness, scalability, availability, etc.




Why Agility Matters The Business Environment Changes Often and Fast

– Whether a System/Tool can support a change in the business “out of the box” or “as currently implemented” should never be a factor

– Opportunity won’t wait while an implementation team develops

Release Lock is Painful

– The cost to upgrade should not be higher than the original cost to implement

Customization Costs

– The ability to meet a wide range of requirements without heavy coding/customization is imperative




Maximo Key Differentiators






No Coding Required

CompanyHistory and Stability

Presence and LeadershipCommitment and Investment
