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COMMUNICATINGATWORKS/JOBS
VIOLETA Q. FRANCISCO
Reporter
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WHATISCOMMUNICATION?
Communication is the
transmission of information
and meaning from oneindividual or group to
another.
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SIX STEPS TOWARDS EFFECTIVECOMMUNICATION
In any line of business, effective communication is
essential. In a single day, an employee may have to
communicate with half a dozen different people,
including clients, co-workers, employers, and
suppliers.
It is worthwhile, therefore, to take some time to
consider the importance of effective communication
and the ways to achieve it. Here are six tips for
successful communication in the business world.
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2. Get to the point.
"Many attempts to communicate," wrote RobertGreenleaf, "are nullified by saying too much." You
value your time; it is only right that you should take
pains to value the time of others. Clients and fellow
workers will be more responsive if you are direct andconcise. They will be more likely to focus on your
words if they know you are not inclined to wander off
onto unhelpful tangents. If you say too much, your
listeners may tune out, and as their minds wander,
they could miss your most crucial points.
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3. Be personal
Getting to the point, however, does not mean you shouldcommunicate in a cold, cursory manner. Let your
audience know you care about them as individuals as
well. Let your communication take their concerns into
account. They will know, then, that their input is important
to you.
4. Listen
Communication is not a one way street. You have to be
willing to listen as well as to speak. As James the
apostle once said, "Let every man be swift to hear, slow
to speak."
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5. Think Before You Speak
James's quote has another important implication. It
reminds us not to rush into words, but to think about what
we say before we say it. If we do this, we can avoid
misunderstandings, and, in moments of annoyance, we
can avoid saying something we might later regret. For, inaddition to being swift to hear and slow to speak, we
should, advises James, "be slow to wrath."
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6. Don't Be Overly Negative
It is necessary to expose and tackle problem situations inorder to solve them, but we must also take time to
accentuate the positive. By being overly negative, you can
destroy a person's desire to achieve or assist. But by
pointing out one or two positives to balance everynegative, you can encourage others to achieve their full
potentials.
Communication isn't always easy, but effective
communication makes your everyday life easier. So
be clear, get to the point, be personal, listen, think
before you speak, and avoid extreme negativity.
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TIPSONHOWCOMMUNICATINGATWORKCANESTABLISHGOODWORKINGRELATIONSHIPS
Its hard when communicating at work becomes aproblem. Tasks and projects become stalled anddelayed, and morale drops to all time lows.
It is not a pretty sight. Even idle speech and
conversations prove to be counter-productive, as it canwaste precious time and destroy a team or individualsmomentum.
Communicating at work should be effective and takenseriously. It helps to ensure that day to day tasks andprojects get done on time and that the quality of workremains at a high standard.
To help you learn how to properly communicate withyour co-workers, here are some tips that might proveuseful:
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1. Before you speak, think about what youre going to sayfirst.
Dont just blurt out words and ideas. Run themthrough your head first to see if theyre worth mentioning.
Also think about how loud your voice might be, the tone
youre using, and what type of body language youre
projecting.Not thinking before you speak also runs the risk of
you offending some of your superiors or co-workers who
might not be thinking on the same wavelength as you.
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2. Make a point and do it quickly.
Youre not writing, or reading an essay out loud, so
better say what you have to say as clearly and as concisely as
possible. Be accurate in giving reports or relaying information,
embellishments are for literary pieces, and have no place in the
physics of corporate communication.
3. Dont be a talk hog.Theres merit in talking, but there also is a lot of value in
listening. Not just hearing...but really listening. Also you should
carefully process all the words and ideas that come from other
people.Not only will you be able to work together as a team and deliver
the best work output, but youll also be able to show respect to
your colleagues and co-workers by letting them have their say.
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4. Never be afraid to ask good questions.
If you applied step number one thinking before you talk
then dont be afraid to ask questions. Itll help you have a betterunderstanding of what other people are saying and talking
about.
Also depending on the answer, questions may also contribute to
communicating insights to everyone involved in a meeting or
conversation.
5. Be tactful in disagreements.
When there are conflicts, be especially careful in
communicating what you want to say. Peoples strings are short
and can snap in a heartbeat. The last thing a team needs is
bickering and quarreling within its ranks. So choose your words
and hear all sides, and be open-minded.
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6. Jot down important notes.
Especially in meetings, you need to digest a lot of
information so you cant just rely on good ol memory toserve you right. This way, you also show that youre paying
attention and when the time comes to use the information,
you have a reference you can revisit.
So take special care when communicating at
work, it will go a long and help you get your message
across effectively.
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Effective Communication At Work
Effective communication is very necessary in any and
every line of business. The following tips will help you know
how to communicate effectively at your work place, with
people ranging from your employer to your customer.
ClarityOne of the basic necessities of communication is clarity. You
should be clear as to what you want to convey with your
words. Ambiguous words and statements can lead to a great
deal of misunderstanding. While communicating at work,
keep in mind the essence of your words as well as the
understanding level of the listener. The way you communicate
with a client has to be different from the way you talk to your
employees.
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Directness
Being to the point is very necessary when communicating at
work. Your clients, employees as well as seniors will prefer if you
are direct and concise. Provide only that information which isnecessary. If you say too much, you are likely to wander off the main
topic. In turn, the listener will also tune out of the conversation and
is likely to miss your most crucial points. Remember, time - be it
your or of anyone else, is valuable.
Being Personal
While it is necessary to be direct and to-the-point, when
dealing with communication at work, it does not mean that you will
be rude and impersonal. After all, you are talking to human beings
and not androids. You should always have a personal touch in your
words, so as to show your audience that you care about them. If
you follow this approach, your communication would definitely
bring the desired results.
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Listening Ability
A good conversationalist has the ability, not only to
speak effectively, but also to listen to others. Communicationhas never been, not it will it ever be, one-way. Even in speech,
you look out for the feedback of your audience, whether in the
form of applause or any other gesture. By listening, we don't
merely mean nodding your head every now and then, rather
being involved.
Thinking before Speaking
A person who blurts out the first word that comes into
his lips can never ever hope to communicate effectively. You
should consider every word in your mind, before letting it lose
through your mouth. Remember, a word, once spoken, can
never be taken back. So, it is better to think twice before
speaking anything, rather than be sorry later on.
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Positivism
A communication will be the most effective when it
is positive. Negative words can also get a work done, but
not as efficiently as encouraging ones. Whenever you
speak, try to underplay the negative aspects and accentuate
the positive ones. Balancing negatives with positives will
always encourage the listener to work competently, to thebest of his abilities.
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THANKSFORLISTENING!
Maria Cristina G. Acal
Reporter