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- ........ - ..... ............ DAVID. Ruud
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IlwYMlMpN
Major Loss Clalm Management & Assessing Process (repairs > m;jl
O.scnpuon
Thi$ proce$$ is lo be referred lo when ma08ljlng Ma)Of Loss cla,ms w1\ll con1Umer repairs eshmaled ove1lflilili
WMl\/Why 1ouse
Tt.s proceduie os specd1cally for Consumer MaJOC Loss claims Due to the umquo noture or Ulese da1m1 ~·r~ requlfemenl•. hmehnes orQ proc;edure$ need to be ~efecl to
Proeiadurt
._, Acuon -Lexlgomtnl CS Co<>su .. nl
cs Co<>suhenl
..... ..,. LoQ{je <11"1 ond -Ill)' IS""ÂĄ" k>S$
Aloe.ate rilke ute job to JLG
JLG 10 •ub<M m111 rtp0<1 on<1 p/lot0$
ContO<t CU$lomer 10 conlim oa,.. enc1 toy dolalls (rtfer to Woe IOSS dtlms in~t. NONC 'teo) E•lobishownerlhfpol ll>t clen onddiKU5 .. S llfOO'"
delal$inc~ ·-& ·~ ContJrm 111 1J.$1$$mtnl requal. i$ active Cl'I U. c.iam AIOC:ete fepe#" fob to JLG MeJOr Losa (rekf to do &
Chor{jeOlloabOnp!O< ... ) Send JLO as much hkmNitiott obbMMd tK l)M'ibte
oncludong ""'I pllOIO$, ,_, sore repons, et: Special lnstruedons AdvtMt JLG {HI tlSSaSOt wll bt
in Contacl to confirm appor!O'Ml·l bmt
.;1.0.,_.,oe...,,....~"°-tO"~ "'~"'fllO"' in.,.'*' ... ~•lafoeLouCLawn Management f>rowss rid t1omt C4ams Ouil Assessmem vault page to~ • r..o ~· proc-... ....., _ _.._.... ·..--,..w.-.e~~ Mor-e~nf'AQ·•
.... nge
HMSSl'Nt'll
lnl5el
assessmef'll
s.--SCO!lt. quote &
......... 'r 8SSISSmetlt I
scope
contrmollOn
...... ...,,
Aa-MUOf
Cllen1 Monager
Aneuor
ASsessor to cCJ'Jlac:l cus:tomet to estacrilSh 1lme end <Sate
fOfcnMt•aueca~L
comec1..lG10-1>m1anoc1a1eto<d<lal aasusmen1 io occur MHHOf b atttnd 91 .. aal ,~
earlltr to orMt cU1tomer
Atttnd Ult er 4 ~• • dUi9 HSt~t.mtnt wl1I: JlG - MMUClt' 10 lfffl• .. t.Mt 15ml"ls. p!'ICM' fO U'lie ,..,..,tf IO Qteel C US!OtTWf _ .. " ... _,..,. ___ Jl0.upe<VWIOOl'.end ___ •_..i
cot'tlURll'Jtl IO 11~"9Xt ilel)6
R~ and ,,,,,,,,..,, scopt. quClll Md aswnat• t-otn
JLGwl\llln~
Client Manager IO l8ISoe 'Assessor to revif!Nf eetMty
AUW!O 'Hit tO tl"llM'I CUI~ •l'<J JLG tu~
..-.. .. ttwouoh prope«y ·u• 'OOlll by room dh .s<ope COl"!flr'mln9 al tequnmtnbo
HNCVl!OfN-fpt'9~10~e.ac:llSl'l~"opposed",...... pot.JIMl"t,_.90Ml'P1 ol1N \Jmt'J..o:sS Cla•m Milnagtmt!\I Procey
JlC co con"lll'Ml"lC• rtfNh and p«Mde confwmnon to CloeM MM-ol rtpllr S<hedlie and key dales CM 10 bad. dates and c:onmue to momor PfOOl'elS ltwoughOUI repair as per sctledufe W-ll>t 100 Issued to JLG upjale r. '°"""19 clalollS bntd on JLG I sche!Me
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FAQ'S
COnfirmetion repairs
commenced
FOMIQ~lly
updole
Cons1ru<b0n
phase I
COMtruttlon
ConstructiOn
pha .. 3
ConS'trueoon
pnaso•
Rt pair
11nan.0on
Client Manager
Clie<ll Manager
AIHHO<
(opllonal)
(opllonal)
Assessor
Cltef'll Manager
Estmated start date E•IJmai.d completion dale
JLG to advis.e by caa~s Hub nole conflrmetion of date repairs comrnene.d Update the actuet start date• fietd lnlhejOI)
JLG to ••bmll oogolng lonnigl>ltf Updates llvooghcut the repe11· process Client Manager 10 contact cuslomet end provide upda1es as per 1nslghl wom JLG l!Voughcut ,..,,_, ol repair.
Refer to JLO fepatt schedule to CCMifWm date ttame stage comptetion date (CM 10 activate OMlte ass.s.sment request)
NTange on.ite eue..,,,..I wltn JLG SIJ90MSO' and otltf customer option 10 attend
Attend 5'te and meel JLG SupeMSO< (& (U$10mef d Opled)
~rteJce asseument of the completed f'tame staoe inc:I compleoon ol hmes. lrusse• and lie downs
R*'-"IW qua11ty a.nd Mt• pt*Mnlltion
Reier lo JLG repair schedule to conllrm lock up 5laSlf comptebOn date (CM to actrvata OM11e assessment request)
Arrange onslte a ... wnenl Wllll JLG Supermo< end one1 customer optiOO so anend
Att""d •4• and meel JLG SopeMM>< (& cuslOme< d opted)
Undonakt essewnent or tne compjeled treme ·~ !incl. comp&ellOn of trame1. truue1 aod tie downs
RevW quality and 11te presentation
Refer 10 JLG repair schedule to confirm flt CM.It 1tage c~k)n date (CM to acdva1e ons1t1 as-wssmet1t requtsl)
ANange ons.11e assessment WW'! JLG SupotMsor Ind ottef customer option to attend
An- .... ond "'"' JLG SuptMso< (& CUSIOme< d Opled)
~k• HMHm.nt of the compaet~ t'1out1t.11ge lnc:I compleoon ol 6'1 corpenby II on
RevMW quality aoo ~e preseotltion
Reier 10 JLG repeir Khe<Ni. to date of defects welk through (CM to ectivete OMtte asseument request)
Arrange on$1te .......... , Wllh JlG Sopermo< Ond oner wstomef option to •Rend
Attend s.11e end mee1 JLG SupeMI« (& customet rt opled)
undertake assessment of Che compfeted re-paw
ReVMW qtJal1ty and pces.entatl:ln of home
One. repairs: are compi.te, arrange to vtsrt the customers property whefe po$Sible to wppoct JLG with a final handover lncklding manuats. remoce5 and lifetime guarantee cerutkate CM to than~ tu5tomer. review repairs on5ite and
undeftake a debnef Update die job to confirm 'actual com~tion date'
Contae:t customer and respectf\My Ck>!te out c:talm.
wtw.1 if JLG a.t• unable ro compl••• m. reparl tn ~!MW tfW moMhA Ol '*""P'IO ~n.·ioM! C.,.Clf'y. JlG ~be Ul'lllbie IO~ tO mtjOt' ~"' Cfl'Ulll"I titg•ont &ti en. IMttnce A.G will CMICef
""'JQb 'Wtf'w\ .. ,,.,, d 1tc••....no l'IC •Roui!IOl'I #Id ...,.,1, ~1 \he hi~ Lou tt:am to Ptt~ Al • HC-Ond•"Y P'««• plletse rfitt JO i"C ld!aJ..2U C!glro Maooaement Process .nc1 Home Clams Qual Assessment yautt page to •"at'IO* •two quou p!'Oees.t ""'",,,. cUff'eM ,_. .. ~ JlGMve~•l'Nl!~u'ndbe~IO~~·
What are the Servke Lovet Agreements The l<laowlng SL.A's a<e to be estabhhed (calendar days)
Fnsc~wdllnl~-m•~N~ Fhl COtUCt M ll'MNI nMUOt YIM 6Qf non,... safe fnt aite YIM tmel'gency \JI'~ 24 l990MI houn - fT\M.e Mfe PtowM ,,...,. tc.ope wdlW\ 20d.y. PtcMde ~~~by 20 da)"l Otptnd.,,;onCM •nc:I ~::amt( r~ to~ ~c.anbe "-1ib6t~ on c~~ noted ftepw COtl'WNl'Cem.nl wr:hin & blaneH days ~-contact~1cily kMxtno- JLG wi IJW. monWy nvoc"
Whe1 W N cWm is ul'lderin•urH?
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Major Loss Claim Management & Assessing Process (repairs > Bil)
lftl'llteWn~ .,bt dearly undWw'lwrtd from~~ a nor~ DC> a rocate to JLG Aloca!mf'I and a high t.vel tc.<ipe to be pr~ bylft9A.,..,.1'0f'w«bt ,u'fic..ntto•e:>e~elaM
Whflt If IM custom.t" requ,ns .. mpor-.y accommodflUon?
Refer to the 'Book1no Tem!)O!llrv & Emeroen<:y Accommodat!On' process
Esaifation Process
NavlgatJon
P~~"fCt.,..
USIModlrted
.5m2/2018 1S 04
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..... ....... ... - ..... -.. . DAVID. Ruuell
SUNCo:lP
11
Tbt Wt!somt Pnt < tl!t Y..Hllmy
Major Loss Claim Management & Assessing Process (repairs >mil
O.scrlption
When/Why to use
Thrl P'O'fdU'• IS~ for~ ... aplOS-1 Ci91'nl
0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""'r"~"- ~•a"'4P"K-4Vtn,....-to-...c1.,......,.
Procedure
.... CSCMwltant
CS Consuflant
Ntwcialm
JOI> Setup
Lodge clam and idtnllfy 1$ map< 1o$$
JLG to $Ubmlt mis rte>M 9nd l)botM
Contact cuslomttf to conftrm da'nag• ano key dttallS (ref« to urge aoss claims management - NONC step), E•toblloh owntMIP ol lt>t clelll end dlOCus••• proct$$ aetan 10CIU<Jing rotes a u1s.ponS1t1'IM!s
Confirm an essesstr"ent request Is acl:fYe cn the c:lalm Altoeate repait ;ob to JLG M&JOI Loss. (reffr tom &
charge elxetion proceH) Se<d JLG as much nto<mation 0011111td as pos•lble
Including eny phol05, moke Hfe reporl:$, •'= Sp.ct.I in1truttion•· Acl'ltse JLG en aSMSSOr Wll bt
1n contact to confirm apPofltmeill timt
Jl.G fn11be \!Nbie '°""pend to NJOI' ~ "'c:~ ng.ons In N ptetH feftt to Laroe Loss Cl.arm ~M~twit_er_QOM~ rid ~IHO''K_Q!'al...A .. ~~~ua~ to -no- • .....,~.,.._.. \lr'l;l'loi.w~oepw,....in a steondltymodel ~ detM., FAQ's
Nlange
asMtSsmen1
...... assessment
Sul>mitiRMew 5Copt. quote &
estma•
2"'a~ment/ ··-cot*maiion
Asleuor
As$t$sor
Client Maneger
AS$0$SO<
Asses50f to contact custcme-1 to es.tabllSh lime and date
for OMite essessmen1 Contad JLG IO - t.mt and dtte 10< dlJal assessment to occur AHtsSOf t> atttnd al •Hs:t 15mM
eidll to 9rett cus'°8ler .
Alt end 6de encl ut'MSMeke a du.I asa.eMll'lent wVi Jt.C - a$$tS.W to emvo 11 leau 1 ~ priof to lhoe repe.irer '01i1fHl(il$~
MaMge "' CIAlomtf re5eboM.-'\lp ort.~ JlO •uptMCOI' loo IC'.•nd with ~le 5ls I 1~
consunants lO unde<Uand next steps
Rectlve and revMrw scope, Qu<* and Hbmate tom JLGwilllln~yo.
Cllen1 Menage< 10 raise "A$se»01 10 revw actMty
Attend a.rte IO ,.,,.., customer ard JLG IUpeMSOf
Wat: ltltough property/Sile room tty room Wflt'I scope conftrmiog alt requlrenenh
HIM evtlof!W.f ,... • ..,. IO--•• ~•:WI----~ H oppo..M 9D , • .,....,., S>i•H• , • ._, tost.p H °' ltte ~
Claim Manag&ment P!Ocess
9 Repol<1 con:mence &
S<hedtAI ClieiltManeger
JLG to comrnenee repa.ks and provkle conftrma!llOn to Client Manager of repair schedlJe and key dates CM lo tracl dates end conmue to montor progron ttwoughout repair es per sch6dl"9. wn1un 111• too 1JS.Ue4 to JLG update ht k>tOWSl9 oec111s
bastd on JLG's schedule. E:.t.nete4 :.tart dote Es11n1te<1 cooiplellon dtlt
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1•
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FAQ's
Con&maloon ,.,,..,. Comme11Ced
FoMjghel'f
""""'• C<mtrueocn
phase 1
p .... 2
Clam --
C"'"11M-
ClenlMafllgOI
A>MHOf
(Oj)llonll)
Wtwn If JLG.,. unable to °°"",.._ d'W r9PH'1
JLG 10 - by Claims HUb n<lte c"""'""'llon Of dale r~n comtn«nced Upclalt lhe ec!UOI $1al1 date fteld ll'llhOjOI>
JLG 10 •ubmil oogoO>g fOOnlgllltf updala lhrougl>oul lhe tepeir pmcess C"'"11 Menagor to conllCt ..,.,_and prOYicle
upclal .. as POf ll'l<lghl lfom J LG lhroughoul •Âof repew
Reter IO JLG repoor $Ct>tdule locootm dale nme IUlgl c~oon data (CM lo acovm ona.1a 8$SeUl'Mt'lt~t)
Anango.,,..,. ._.....,,, WlthJlG s_.._ encl on. customtr option to attend
"""1d ..,, and.-JLG s.._ c& c...- d optedJ
Undertake assasment ct tn.e cott1~ed tr.me t:tage IOCl comi>1eoon of hmn • .,._end,,._ Revww qua11ty and 1~ prtsettt1s.on
Re.., to JlO ,..PN' Khec;tlJat to conf'ml IOck U9119 compltbon datt (CM to ectivale o."114• •"4Umtf'l1 ,_,, ArTange °""leeueument...tllJlG S-and
ofttf customtr opoon IO ea.nd
Attend t..10 and n>HI JlGS...,.._ c& c...-d oc>ted)
\Jndt>l1akt MMilmlnt or N compNlecl htM st.toe ll'ICI Compltllonofh""" lnM<>ondbe-
R.-~IOd ... a-llllon
Rt fer to JlG ,..,.. oc..-11 lo c001rrm Ill oul stage compltbon dell (CM lo 11C1Wo ons;1e • ..........,1 ·-t)
"'™'Gt °""le_,"""' JLG 5-and ollefCUS-.-IOlllOnd
Anand s<e 1nd .-JLG5-!& cuo-' ooted)
Unden&>e ..... .,.,..,, of.,,. cocnplt1ed fll OUI •tage IOCl ·~-ololcerpe<1ryftlofl R ____ pr_to_
Refet IO JlG repew stht<lull ioosteO( ~tsw11t ehroug" (CM co ecmte onsrte us.tument ~~
Mange °""le,._......,, - JlG SupoMSOr and offo< Customof O!>llOft lo eUend
All0'1d lde and,,_, JLG &.poMI« (& c...-d -· u-........,,,..., Ol lhe comple~ ,._
R--otyend_te_ol,_
Once ropelrs ere oompiele err~ lo - lltt customer& prope<ty where poss~ to support JLG 'Mtn •final handover lncWll'lg manuals. rtmOCH and Id...,,. guatl!f'llH Cet'bfk.111 CM to thank cusklmef. re+MNI rep.an onsile and ,,_,,.k••-f Upda!e .,,. JOO IO COOllrm 'IClual e~ date
Contact c:ustomer end respecd\My Ck>Se OUI dam
Ht~~ ,.._.motllll'ltcf ""'IP'l'IO up~ ~"Y JlG fNIJ be \'Nllblie • tHPOf"d to~ f't1»ft 11\e.rD.n ttglCIM tl'l tf'lit N~• JLQ 'fll1ll cancel ttw 100 ~ 4"" Of~ N •llOCatclin #Id W9 OCWOCt N MfltO( LO. WM'l IO .ch!M At • MCOndaty ~est. piMM ,.._. liO N 1d!!sl!.L.2ll ~~a~J.fn>!;ID.,.l:l!!!!!IJd•-.DJil!IMw~~"'""-· '"°-,...._._.,,.,..,.,,.._...,.. JlGl\llollC~el f'l'llllke~"' bt.,,._rldeol0~~"'9otfdta•
Wh<lt 1re tho S.rvlc:e 1.evtl Agreements The followV>g SlA's are to be 85labloohed (calendar days)
FntCOf'Uc.t""""""'2 "°'"-"""•t.-'9 Fw coruct•.,.... 1...uot"""" b no1t~ W• , ........... ~,.........,24~1*n-~• ... f• Proo.'lde..., KGP9 ....,... 20.,., Prow»ll'I t..i: ~e by 20ct.)'I. ~Cll'\CMMldwtillWl"lef'~ ~~C-"beflobie~Ol'taaonttM9d Repa.1CommttteerN":ns.-..6~1d.t)'t
~lif'ltt • CO"ltKtwi!IWl1cs.y-k'tvOC.lf'lt-Jl.Gwtl1 ... 1,1!9~ifWIOl(:ff
Whlit if lh9 ~ .. 1.1"°"1nt.Uffd? ltNdalrftapptlfltobrtC!rilarly~from~dW-.•ror.....,,..IO•lOc:WIO..tlO Aloc.r.tOn.w:sa~.....i~tobe~red by W'9 At.M1t0f ... be w'k•nl IO M'!Da er.: Cllllfft
Whlit II tM CUttomet ,......,. lltmpOfWy ..ccommocMuon?
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Major Loss Clalm Management & Assessing Process (repairs >Bil
O.scnpuon
Tfott; P"OC••• G 10 be tt.,.9dl0 W~ fNl"li!il"'O,..,.... LoMc;l9'"' lllCI\ ~ ....... ••f#nll.edO't'1'1al
Wlltl\/Wll~ lo use
'Tl'ott ptOCedll'• IS tpeclaf't b' ~M¥)fL.0.1 ~ Ol.o.1e ..... ""'>q_ ........ o1._...~c..m. 9'9".f.c·~ ~·.-'4~~ .... .-.. ........
Proc&dure
.... ••• , !Jfoat.• ,.O:nl ... ,....-
JobS.ll,lf
.uo.tal• l'l'Mll•...,. job .. JL.0 JLGlo_..,,._ond_
Cotuc-t Cuat.:litMf IO t:oMl'm~ and key ..... (fefW IO l#Ot io.. claimt ~ • NOt.:: *Cl~ !.mbb;h ~of lie dlim enddMUUHptOCeftdetat!J incll.ldlflOtol• &~
Cont'lril'l a" •MMl'Mf'll~. aarv. Ofl .. ...,, AJlocae ~)Ob-. JLO M• lOSt. Ct'f!f« to do & ctwge llocaton Pf«ffa) s.nct A.G tt~~oOtlilMd -~~ --; ,..,...., ..-. ~~.etc
SPK"l lnurucdons ~JLG ~ n.MStor.,.. tie"' ~ttocon"irm~llmlt
J\,G mey t..,,....... 'o rHponcl to m.tp ••pM$ In «•1'm t9gmt5 Ill thi• pleeat r..t.f lo Leas Ug C:!mm M:lolummter.tcul #lid ~ 0Mil 4uulmul.V.IMl...RHI 10 artanot e two QU04I PfOC'eH with OW cuntftt f'41plllf p.n.I as.~ MOIML Mo«• dtUUh 11'1 FAQ'•
......... ••MHm ... 1
lnlbal
----
S.UbmAtR.V.w C6tflt ~ w:ope.~ & H~fA'
~ HMU mtftC I AicMUOI'
"'-con:!Tmation
Al.ffMOf IOCOntaci C:Us;oMef IO ~lme and da:e tot onMt MMtwntf'tl Conl«I A.O '° ~ ...._ eno oai. '°' o..i aHnwn.il to O«Uf AlM'MOf IO~~ ..... 1$tllns a.W IOtrM! --.\r:ef'!Cl.U nil~••~ aun.wM"ltw.,..l..G ~IOf IO_.,,#« .. M 1"-pr1Ql"t0h ~ IOQ'M1 --........ ~~,~ ..... Jl..0~10t1ilftd.,,t"i.,_.161"3 ~cOMUl'lll"llJ IO~l'l•'l1t~
R.c.eM and~ 'ICOPI'. qu«e and~ ffom JlG ---CMlft!M~to!9!M A.is.ntottore~.C."""Y
M'•"4ait• to ,,...(Ull~•"ld.1...0 ·~
V.a• ~~··•'°°"'DY room 'lltG'I titope _ .. _
ti tht cu.~,,.,.,. •o f..eifft• • "'*' ""*'°""'' ._. 4IPPOMd to~, ..... r9M fO ,_, 11 of It. ·i.,a. boa• Cltim Mtnt9'!Dt01 htt'J•'
Jl.Otoc~er.,.,..,~PftMde~teC-.,.,i
~ Of rtp.tit ~ n l eyO.C... CM 101*11. ~" lnCI <O"llin&Nto '"°"*" P'QgrflS ~ r.-HP"' .......... WllMI IM jClb &utd DO .11,.0 updr.e..,,, ~ detllft f>aMd on AO'••"'""" !.NimMd5""dn £Ai1Nted ~db .. JLG 1X1 MMM by CIMM Hfo.lb roM ccntmMoon of ...... ~ -.o """"_.,... ...... 94wtdete' Al'idll"llhl ...
" AGto~GnQOll'!Otonnigt'ey~ .. ~l!e l'tpoHptOCett C""14..._,...to,~'",,.1~.-......,w.~-. pw .,,.,,.frwnJLO~r~ fl,..,
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..
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FAQ's
ConslrUellon phau1
Con•tJUdlon ..... ,
C&eim fineliution
--
..........
What d JLG •• t.IMble to c;omple•• the '9Pllf'7
R•f•r to JLC ,._.,.., aehMu.le to confirm dlte tr-am. •t• compkobOft d•1• (CM 10 ac::ovet.e on•tt• •a.Hnm•nt requHt)
•nano- ons.h• .. .......,,..nl With JLO SUJ*"Wisot •nd ort. CUs:tOtftiH opUon CO etitnd
UncMtub esut.t.m.m Of t.M compjolt.d tram. •ta~ jMI c:omptetion or tt.m.a. "'ut...., •M 1M down•
RHMw q-u•f"Y end sibt ~iion
F\eftr lO AG f9P9i' ~t.11• to confw'm toct: up ttaQot c~cMt.(CMtoec-..~e~essff~~IJ
~ Of'IJrlrtHS"Mnet'llwttt'IJl.G~af'ldo"9c' WA:m9r~to att..t
~G s.te ~ mtel JLG SupeMtor (& CUS:otnef ~opted)
~· Mtts.....-..ntol'tt'le~td ,,Wl'\t S.UIOe WI con•cNtion of#!'..,,....., tMMt and 14 downs
A••to.A..O~ .. r ~~ tc>corrMn fCM•~ comPeWn <Mi!» (CM 10 .cwr.e onsce use.smt!'!t reqwa1)
Arrange onMt •ssesllMfWl with JLG ~ afld ~ef' CutlC>l"Mr°'*"'tot"ltind
~ • .... ,..,,....,toltflecomp1"'9dkOUI ·~ .. .cl ~ot.a~ftlo•.
Rftiewquaillty aod .ce pt'He<'Ui!Don
Ref.r 10 Jt.G ~ ldMdl.llti to dlte o1 •t«tt wai_.., tfWOU9h ICM_, ecWa'1t OMii. MMI~ 1'9QUt.ll)
Arr9tlg. ons1- HM$$mtf\t wch JLG Super.ritot 9ftd oner CUSSOrMr ~ ID abnd
At:t'f'ld Me ~meet JLG Supefll'l.ar (& cut~ A opted)
U~• a.uesM'ltnt ot Che ~eo ttptit
Once tepan are eompfete, ~ 10 visit lhil custorntn pn:ICl+!ty wtleft posltie co •IJl'.IP(ltt Jl.0 with• tlnail l'latlcS<Ner 1nc.wn; '1\lf'll.lllt ttmO<fl end Mttimt ~.,,iee c~tlc•i. CM to lh.ri cuttOf'Mf, re..WW tepWI. OMl1• and unditrtMe • ...... \Jpda1• the job 10 confirm '.c:fU;lil ~dallt
CofUc.1 cvttorMr ~ ,.~-c:flAy cloff OVI ct.n
rn 1M 1n1W1 ,.._. morW ol ~up netonal upec:ity. JlG may ti. uneb1e to~ ID n'Qjof f't'Pillrl !l't uNin "9Q•OM M th•-~• JLG will urc: .. iM JOb WdfWt 4M of rec.Mng ..,. docdOn ~will cont9c:t ltw Mejof Lou tean to .ctY1se A•• MCOndary proceu, peue te'et 10 IM LMpt Lmt Ctt:m M"'°'"""" Preens and Hornt ClalfM Oyt! AfttH!T!fnl 'f'Llll paoe to aiTa"Q• • tNO quote proc..u "''°' &he cuntn' reoatt pal'let JLO M-... COl'lflrmed el m.ai,f ~ .,,.,..- be •~t"o.d 10 l\atOnlolly ttQ¥d••
What •re the S«viee Ltwl AOfMments Tht '°"OWV'O St.A• n to ti. et\abl4hed (c•lendll' d•)'I)
Firti COl"¢K1Wl!hin2 hOUrl-~ N"e Fn! COl"lblc1 M ftlbr. UHM« v....i fof l'ICWl. INke W. Flfltsltevisi etn~ywtl'wn24 reQ'IOl\llhOl.n-ma\e Mte Pro...toe nboail Kope ~ 20d8)'9 Pf'OYlde inlblllinlimet. btJ'lOda-p ~- on CM and CU~tmnet ~ tottnfgt'ltty ~can be ftUtie beMd on Wlklf'nef Med RfiP" ~nt>MbnSl:MA.<l'leUdl;t ComP'#ntl •contKtw~.n t d;ay ~-JLG- 1swtmonN)'ll'IVOICn
Whait lf lhe~ts t.1~1u:r~? Ii 1t1e IC*'" ~an toM c~wty ~wr9d trom ~~•no~ to a>!Oc•te to JLG Alocat.on ltlCS a hqt ~.cope to bti pre~ by IN Asses.sot Wit bt wt'lc.oeont to tetlSe Che clil,,...
Wh•1 "m. CUStOnNf r-.qulH! •mpor.y ~1ton? Ae• ... io h 8P*Q! Tt!!)pgpN & EmtmtQFy&spmrrpta1gn' proce-n
Esulation Proce-ss
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Major Loss Claim Management & Assessing over$ 05022018 - 4 Friday, 25 May 2018 8:37 AM
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Major Loss Claim Management & Assessing Process (repairs - )
SUNCCH>
- ........ - ..... ............
Major Loss Clalm Management & Assessing Process (repairs >li!lilil
O.scnpuon
TI-ti P"OC••• G 10 be tt.,.9dl0 W~ fNl"li!il"'O,..,.... LoMc;l9'"' lllCI\ ~ ....... ••f#nllotdf¥'itt-
Wlltl\/Wll~ lo use
'Tl'ott ptOCedll'• IS tpeclaf't b' ~M¥)fL.0.1 ~ Ol.o.1e ..... ""'>q_ ........ o1._...~c..m. 9'9".f.c·~ ~·.-'4~~ .... .-.. ........
Proc&dure
..... ....OCM• PO<fl' """°'" .. .._, csc-
......... csc ...........
.._w c &.1111 .,......._ --'"" JobS.1-. .,.........._
.uoc.t: mile Mft JOb •.l.G JLG to t.l.lbmot m.IS~ el'ld cnoco.
Ccwuc.t C:U."°"'* 10 e:°'*"' d#NIOe and lt9)' ~ (rdw 10 lwge IOHC\wM~·H0HC.lott$l). ~l'l~olNcl.tlm enclMe:1.1...., P'OCHt~4 l!'IC.iuOfl'lgrolft .\ ~~llt:t
Contlnn .. awurnent t9'QUlhl a .actwe on lhe Ciil.m Aloca rep.w JClblO JLG M• lost ( ffllr IO do & en.,. lllocaton process) kncl A.0 .,'"""'~ot;lltlMtld '""°"sa.~ Int ptlOlol NiM ~• reports. tk ·~ .. ~ .....,....Jl.O~ M ... 90t~Mtll cont.kl.to cetdtm ~ _,,.
AC '".Y .. urubfa 1or-pM\d ••-to'~ lft~lrlo f'eO'Oft• ._ tiw. ...... _.... •• L«M LMt <; ......
~l.b'~t •nd ~leimi..tkN'IA•U!l),..111..Y.t~ COflrfMlgt a tw9 ... P'"otfl• Wld\ 0.ÂCurrtM ,.,.Ir,.,.... .. a MConcMlry ~, Mote chll ... lf'I ,AQ·a
1!4 H~l I AsMUOf ..... conftnMtion
MH»Of to tontacl CIA10tnef ti> ntltlhh ttne ..S cil!e b ................... ecw-•t .A.Oto~ Wit: and~ lor dUllo "'""""IO eww ....__tofltteMM.i..t1'""-e.,..,•.,..._ .,._ M:e'tdt<1•.,,.,~•..,nsnlll'lf!'lt ~Jl.GÂn'"'°' .,..,,..... iatil t5mi-4tnll' IOb ,....,_,Vff1 -W~hc;Yltoit'lllt~°'911111 .11.G~llOIC»nd «h1PK14~ ~~ to~l'ld~·~
If lN c.,.tomH ,.-.,... 10 rec<MY9 • utn .. ~, •• Gfl'P09'9d to ,.~ plM- , ..... 10 •..-P 11 of ,.,. ~ÂLo11 Cltim Mtntqtmtns rrocm·
lttPWs c-- JLG '° COMMnee rtt:ia-. and PftMClt coni'Tnal:IOn to CIMflll ............. M.aNQtf ol ftPW ltMdUl9 Md '=•Y dM.H CM IO 1radc daeK schtcfuh Ind C~tO n'IOMCN' pt'Ogl't1S ~ t9J* .. pet ......... -WIWl'IS\e jOl>~IOA.O \IPClat•N ~oet*o.MG
on.JLG'tte.~ ~...,. ... EAmr.lld ~ da:• .. Confr'YNuon
..__ JLO•mMM,,,~t1ubn*1C~OI--~ ...... ~.cl Upd.uthti .c:...-..imtt-. Wd#'lht;ol>
eolf'l'lllft~ .. . ......... c-- JLG • •ubmeonooinct~~·· ~,_ ....... ---Ch•~ to contact cuac;inw Md pr...w. ~- tt P9f-vhf:ftcwn.ilG~r~tA~
ti .........
SUN.0792.0401.1001
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DAVID.Ruud
"
Ilw YM lMp N
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Major Loss Claim Management A~essing over lllillli Page 14
SUN .0792.0401.1002
Major Loss Claim Management & Assessing Process (repairs > 111111)
..
15
••
17
FAQ's
ConslrUellon phau1
Con•tJUdlon ..... ,
C&eim fineliution
What d JLG •• t.IMble to c;omple•• the '9Pllf'7
R•f•r to JLC ,._.,.., aehMu.le to confirm dlte tr-am. •t• compkobOft d•1• (CM 10 ac::ovet.e on•tt• •a.Hnm•nt requHt)
•nano- ons.h• .. .......,,..nl With JLO SUJ*"Wisot •nd ort. CUs:tOtftiH opUon CO etitnd
UncMtub esut.t.m.m Of t.M compjolt.d tram. •ta~ jMI c:omptetion or tt.m.a. "'ut...., •M 1M down•
RHMw q-u•f"Y end sibt ~iion
F\eftr lO AG f9P9i' ~t.11• to confw'm toct: up ttaQot c~cMt.(CMtoec-..~e~essff~~IJ
~ Of'IJrlrtHS"Mnet'llwttt'IJl.G~af'ldo"9c' WA:m9r~to att..t
~G s.te ~ mtel JLG SupeMtor (& CUS:otnef ~opted)
~· Mtts.....-..ntol'tt'le~td ,,Wl'\t S.UIOe WI con•cNtion of#!'..,,....., tMMt and 14 downs
A••to.A..O~ .. r ~~ tc>corrMn fCM•~ comPeWn <Mi!» (CM 10 .cwr.e onsce use.smt!'!t reqwa1)
Arrange onMt •ssesllMfWl with JLG ~ afld ~ef' CutlC>l"Mr°'*"'tot"ltind
~ • .... ,..,,....,toltflecomp1"'9dkOUI ·~ .. .cl ~ot.a~ftlo•.
Rftiewquaillty aod .ce pt'He<'Ui!Don
Ref.r 10 Jt.G ~ ldMdl.llti to dlte o1 •t«tt wai_.., tfWOU9h ICM_, ecWa'1t OMii. MMI~ 1'9QUt.ll)
Arr9tlg. ons1- HM$$mtf\t wch JLG Super.ritot 9ftd oner CUSSOrMr ~ ID abnd
At:t'f'ld Me ~meet JLG Supefll'l.ar (& cut~ A opted)
U~• a.uesM'ltnt ot Che ~eo ttptit
Once tepan are eompfete, ~ 10 visit lhil custorntn pn:ICl+!ty wtleft posltie co •IJl'.IP(ltt Jl.0 with• tlnail l'latlcS<Ner 1nc.wn; '1\lf'll.lllt ttmO<fl end Mttimt ~.,,iee c~tlc•i. CM to lh.ri cuttOf'Mf, re..WW tepWI. OMl1• and undiertMe • ...... \Jpda1• the job 10 confirm '.c:fU;lil ~datlt
~1 cvttorMr ~ ,.~-c:flAy cloff OVI ct.n
rn 1M 1n1W1 ,.._. morW ol ~up netonal upec:ity. JlG may be uneb1e to~ ID n'Qjof f't'Pillrl !l't uNin "9Q•OM M th•-~• JLG will urc: .. iM JOb WdfWt 4M of rec.Mng ..,. docdOn ~will cont9c:t ltw Mejof Lou tean to .ctY1se A•• MCOndary proceu, peue te'et 10 IM LMpt Lmt Ctt:m M"'°'"""" Preens and Hornt ClalfM Oyt! AfttH!T!fnl 'f'Llll paoe to aiTa"Q• • tNO quote proc..u "''°' &he cuntn' reoatt pal'let JLO M-... COl'lflrmed el m.ai,f ~ .,,.,..- be •~t"o.d 10 l\atOnlolly ttQ¥d••
What •re the S«viee Ltwl AOfMments Tht '°"OWV'O St.A• n to be et\abl4hed (c•lendll' d•)'I)
Firti c.Ol"ltK1Wllhin2 hOUrl-~ N"e Fn! COl'Uc1 M ftlbr. UHM« v....i fof l'ICWl. INke W. Flfltsltevisi etn~ywtl'wn24 reQ'IOl\llhOl.n-ma\e Mte Pro...toe nboail Kope ~ 20d8)'1 Pf'OYlde inlblllinlimet. btJ'lOda-p ~- on CM and SU~tmnet ~ tottnfgt'ltty ~can be ftUtie beMd on Wlklf'nef Med RfiP" ~nt>MbnSl:MA.<l'leUdl;t ComP'#ntl •contKtw~.n t d;ay ~-JLG- 1swtmonN)'ll'IVOICn
Whait lflhe~ts t.1~1u:r~? Ii 1t1e IC*'" ~an to be c~wty ~wr9d trom ~~•no~ to a>!Oc•te to JLG Alocat.on ltlCS a hqt ~.cope to bti pre~ by IN Anes.sot Wit bt wt'lc.oeont to tetlSe Che clil,,...
Wh•1 "m. CUStOnNf r-.qulH! •mpor.y ~tton? Ae• ... io h 8P*Q! Tt!!)pgpN & EmtmtQFy&spmrrpta1gn' proce-n
Esulation Proce-ss
Navigation
ust Modlfled
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..... ....... ... - ..... -.. . DAVID. Ruuell
SUNCo:lP
II
Tbt Wt !somt Pnt < tl!t Y..Hllmy
Major Loss Claim Management & Assessing Process (repairs >flllitill
O.scrlption
ftu P"O"M ti to be r...-«100 whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edowrm When/Why to use
Thrl P'O'fdU'• IS~ for~ ... aplOS-1 Ci91'nl
0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""''"~"- ~•a"'4P"Ke-dv-n.....-to-...c1.,......,.
Procedure
to
Hew c .. lm (;.MN M~
no4ificltion c.11tl
LodgtcJ• m•nd ldtnl1fy n Miiiot" 1oss R.ef..- IO Wt.•we ~ ...... ~ Lodoemtnt. LatOt Lou Procfft
• All«•• m11l t wit. job eo Jl.G I ritqUnd • JlG to.......,.MJ.r~•nd~CM>
• Confa(;t cutbtMr b conitm darn'?t and w.y dttall (rtt.t to la~ bH c.flims f\WI.,._.. NONC "9p),
Estlllhh ~ ottht ct.m •ncl d!KUHff PfOCHI det.111l 1nCludlrV tQ(ff . ,.....,..,... .. • CoMt!n an t11ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•
.SMHIMnt ftqUHI
• Alouilt ft f)H fob 00 JLG M.P lo» (refei to do & c~ aJoc:.Cio'I ptocttt) • Send AG M nwtk 1nrom.,1on Obtained a1poJ1illilie Including any ptdos, makt Wt _.. ...
apee&.I ift•1r1tuio.- AdoMt 40 Mt ..... fOl' willM ifteot"oUlcl toe~·~-Â
JLG may be UNbl• 10 rHpond lO .,,.;or ttp.alt• .,, CtfUh leQIOftJ. "' this P'-••• Nf9t to idlJltJ.tU.£1fit~1'1~J •lftd M!!!J:! C la!m• PeJ M g 11mrn1 y v!! ptpt •o _...,.,.. • ._ qvoW ,._.., witti <;Har co"'·•nt ,.f"'W .,..,.... •• ••"'~model ..._,.
dftA"9 in '"0'• "'"''II< •SMISnMflt
Cu~llJR...,;.w Cl"'"' M~ se~. quott&
Htlfniltt
2"' ........ _... , An• •SCM" ...,,. confifmllrion
"*'"'°'to ccwuct cu.~ ID n llblith tme ard dat4' tor Oflll~ •"""*'t 11 A.Gnot N"• fOfelocMd eoc.Jaim,please ttv.tw CJ..nt M~nolttf« lftlil'MtitallOn ••
toru sywhy If Cllfflt Ma~ Ms not tout'-<! dtm. M ar.ge fof a Oo and Char;e job to be afOca!ed to .A.0
Cont1e1 JlG IO acMse tame~ d.11• fof dual ••wstn'lttlt IO occur AsHUOr to an.no at ..... 1!lmfm...,_,10 9f"' c1n·klfl"lef
An..nd•<»a<'lodu~• •du.lllM.t••MNM'lt ..-itn JLG .. ne"tofto~ ai1e ... 1 t5m• p!'lllr't()thf tlfe*'« eooreetcustotnet
~t~ IW C:t.lflOtlW r.i•toNtkp ontitt
JI.~ ~-.CW10•~tf'ldwtf'l14*'1. !lttl rtQtJlfW'd COMuf'antf t~ ~l'Mf IM'X1 ·~
R.e:•lve •""' ,...,.'-' w:ope, q...ote-4 etMlwrltif "°"'JLG........, 10da)"'
Chant Man~ ta r•e AsleHO! to r..W ter.Mty
AntNS ace IO,..... <llltof'IW and A.G ~
Wa>- l\tOf.IOh P'ooettt~tt IOOfl'I w rooin v. tlitcoPt con~ a11 te~
tt tht cuslomerPf•len to reuw•• tuft seftlemtnt es q>posed to 1epelirJ. '""",....,to 1ttp 11 ot tM 1.rm Lon Clflm MtntA!mfnl Cl9s!ll'
.... ~ ... e.otnl'Hnc••
-.etwduk
"""' ... Jl.G to comm~• ~.-s and Pf0¥ld• <Otlflrma1ion to Cltenc M•>qigoei of 1ep.11 sc~ • nd
key<*ts ait IO net dales and concin11e to l"'Ot\llOt P'09'Ht t~ repM ",., -Wttw\ the job •s.uedto J LG updl!• IMfollcloNng de!Ails baud on Jt.G's si:l'leG*. EPn« .:t •ta'1 o.:e E«tmated cOf1"411~.I06 date
JLG to"'-'iM by Clams Hub nott c:onfmlall:nof cb1• re~,.. c:ommene.ed Updlllt lht 'actual stall date fletd" the l'b·
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Major Loss Claim Management A~essing over - Page 18
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Major Loss Claim Management & Assessing Process (repairs > Bilfl>
t1
"
"
"
11
"
FAQ's
fl.Cl•
Con•tlKtion ...... ,
Consr~ ...... ,
........
JLG 10 &iAlmM ~ fOnllq'lefy~ W~ 1t1it,..,.. ptOC•H
Clltnt MaNIQtf to COM»Ct cusbftf MO ptO'w'lde upir.ff H per ftsigtc. from JLG~ ~.,,.,..,.
Oitnl M~ to°"'"" Md ft'llMJ!ltCOl'ltl!U ,.._..,.,..,..
Cl9nC M~ to rnenag.e ongowig M.M»Ot l'tltftdlnc-e, llQc•i. a ~- ac.t,Mtyo to the Ane•MWll"l...,......,fle~con.trw~~·-.,,..~boe~OO'lit.. r~ ......... ~ _.,Jl..0 'tfMlr tcMclwle 10 «infwm 4lbt "*"" J.Wgtie c:Cltflplil-110n cki. (CM to «W•te ~ H.NUlftH1 'INlll"tt
Undww.U ••-.-.m of 1he c.omplnMI n--.p Ind ,.......~_..qi "-•• V"llS-s •NIU.doWM
ftt«r. to A.G rtpH "Pl«JIH &o~llOC.11, 14' .. ~ N111Ca.1 It KM19 Ol'M• ---141'1/N;/t OMM: .. ....,,,.,...,.'!f\ .LO~ n o~rclAllClnefOf;IOOn IO .U.'ld
Mind•:. ano,,.....Jl.0s~1&c"910Mt lop:td
~1 ........ .,....of .. CO"IO'e ... ...,.,.._inc.l 00tll04l0ftoffr..,...~ ... -....:1114 -Rftt IO JU) 'fPll" ~to C°'*'"frcOl.ltNIQot~dr .. tCt.1 eotcWn MMa .,.,...,.......requeM,
~t.llelncl,,,...JLOS~(l(~!f~
lJrl:NpW• M....,,..,....ot !Pie~ tit OU m;t- l'IC:li. ~of .. carpenty h °" R.....,..qw'*Ya"ldMI~
R_.toA.0 ~ IC ....... IOdtt•olCS.ttdl ...... ~!CM »r.tv80t'WMitat.....,.... -· Ar'Jlol'I09 OftMlt""'_.,,,.,.,""""' .l.0 S.MPt-'VW lf'lll o:~CIA_...,optlOl't IO d9'ld
AlltM * lt'tdn"lfftJLO ~ (&cViOOn"lll'ifopled
~.......mndlNc~\!M,.,._.
fttHtW~9"d~OI"'°""'
Ofit•~•n COl'flPlttt- ~to.,... crMcinllOrNQP"OPfd"1~•~to~ JLG 'W>th 1 ~Nndowf lrlWditlo ~. l'HftOtiel 9nd w.timt 9\*lt'Aff c.rotc-.
CM to iritnk aatomer. r-.wtWrtsi• n ~ 8'ld ~a~
l.JpHI» flll toblO ccdml 'tle•u.t c~ o.a' coic.c.acl.IS'llOfl*«'IClf~CIOMOl.4~
~I If JLG W9 uMelolt to «m.pltM lhe,..,....., 'ltnt•~fit-,.. "'°"""°'~J!PNtor'llilapec."'f JlGJNtyb.-~ llO~ IOll'lllfO'"~"'c.r\atn 1~ M .. im.WIC• J..Gwilcwctl
#M' jc:ib .-;n ~ fl6 ~YW'll 1he ~ 9tMI ..... ~IM Mlfot Lon ..__ 1o _,..._ M • •<KOrdary poc-• .--,...... 11> ... l.4rp Lop C...., !!!~ tftd ~ Ctt• 0ya1 Anturtm...,. ptgt to.,,..• tw0 ~ ~..,. v4h !ht c....,..f'ti)W~ JLG htw conrl'!Md II ma. ur....,.. t. a!!:...:led 1on.~ "'°.anr-• wt..1.,. me hM«i t..vtl Agr..-nu TNtlilkJwtlg~JPfto"99'~ tc:a .. llQMci.yt;J
""' coruct wtnft 2 ~ - ,,.. ,,.,. F,,..eotUct .. ....._._,..,..._.llOftlftllt• ... F•rtt aPCe..,.J.-t ~ 'W"Owt 24 ~ nourt-"'8t wt. PrOYldt ft&W ~ WCP'lln 20 d•)'I ~f'l ............... br..,_..,., Oe&Ml'ldlnlO"ICMWldc~·~~~c:.anbe~llnHonc:"*'""'nffd R...,C-_,.."""""'"......._. .. )"' eamp.<\b • COl'l'..adwl!w! 1 a., ~tf'lO-Jl..0 ... ••tw~invo-:: ..
wtM.t 11 lhe Clan ts M,...,Wllte4? ft~ .... ,,~10-dMtf)'~fforn~,,_....,.~-----A..0 ........_.,...•hoQll!tM,,...~IOIM.,...,.,.ct b'( .. AIMNCWw9M"-"'k ..... IDMOelr"t~
W'Nt If dw CUAbil'IWf 19qUft• •l'IPOfaty ~tOll? R.-'• 10 .... Mp f mwry f Emrptncy AuP"!'PWdm procut
HowotwinWl.M JLC ~IUMOl'lt? AG llM.IDMIC~....._ .. tcw~OQfnflleCledlOdlW!le
Whit• tht Nf'l.oOfl pWi wtdl L..w LMM? tl'IOl.ltnt..,.l'IO.....,.,._..._.. ,._.....,,~'°""...,_,,__."'On 1ltnF~ ~V\alrtm8ftkt>v9•1"1.enG ...... W tierequ.,.,toM ~-pitt~PU~~ftO~C~
Who do I CO~ f'90•dlng...,....-'"' COl'liCerm• .C J\.G? Jl.G~MllQl'Ml'«IC... ~IO"*llQt•l,.,.....u~tlt SU'lc:OtP~\.0$&~ "Thit,db9 -ht~Ofeonaac:tbCLtnt M~ ~dirlO ~ QIWU occ:onc«""'
APrt,Mt~ ...... ~ ..... ,.,_,.wn. ... ..... "'9""liM..,..,,..._...,..1"" tri.yd!M"-""'"ti"""°' ... "-' ~-~Âconuc:t.dt)'CliWll~~ W"f AG~"' .. 1#lllblt10t'ftC)Ol"IO
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Escalatton Process
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Major Loss Claim Management Assessing overlimK Page 21
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Major Loss Claim Management & Assessing Process (repairs > ~ Page I of 3
..... ....... ... - ..... -.. . DAVID. Ruuell
SUNCo:lP
II
Tbt Wt !somt Pnt < tl!t Y..Hllmy
Major Loss Claim Management & Assessing Process (repairs >B il
O.scrlption
ftu P"O"M ti to be r...-«100 whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edOW't. When/Why to use
Thrl P'O'fdU'• IS~ for~ ... aplOS-1 Ci91'nl
0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""''"~"- ~•a"'4P"Ke-dv-n.....-to-...c1.,......,.
Procedure
to
Hew c .. lm (;.MN M~
no4ificltion c.11tl
Lodgtd• m•nd ldtnl1ty n Miiiot" 1ou R.ef..- lO tf'.I t )1t_NfP"' Qtm I OA'Mmtf!f · I « M l m Prttt•U
• All«•• m11l t wit. job eo Jl.G I ritqUnd • JlG to.......,.MJ.r~•nd~CM>
• Confa(;t cutbtMr b conitm darn'?t and w.y dttall (rtt.t to la~ bH c.flims f\WI.,._.. NONC "9p),
Estlllhh ~ ottht ct.m •ncl d!KUHff PfOCHI det.111l 1nCludlrV tQ(ff . ,.....,..,... .. • CoMt!n an t11ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•
.SMHIMnt ftqUHI
• Alouilt ft f)H fob 00 JLG M.P lo» (refei to do & c~ aJoc:.Cio'I ptocttt) • Send AG M nwtk 1nrom.,1on Obtained a1poJ1illilie Including any ptdos, makt Wt _.. ...
apee&.I ift•1r1tuio.- AdoMt 40 Mt ..... fOl'willM ifteot"oUlcl toe~·~-Â
JLG may be UNbl• 10 rHpond lO .,,.;or ttp.alt• .,, CtfUh leQIOftJ. "' this P'-••• Nf9t to idlJltJ.tU.£1fit~1'1~J •lftd M!!!J:! C la!m• PeJ M g 11mrn1 y v!! ptpt •o _...,.,.. • ._ qvoW ,._.., witti <;Har co"'·•nt ,.f"'W .,..,.... •• ••"'~model ..._,.
dftA"9 in '"0'• "'"''II< •SMISnMflt
Cu~llJR...,;.w Cl"'"' M~ se~. quott&
Htlfniltt
2"' ........ _... , An• •SCM" ...,,. confifmllrion
"*'"'°'to ccwuct cu.~ ID n llblith tme ard dat4' tor Oflll~ •"""*'t 11 A.Gnot N"• fOfelocMd eoc.Jaim,please ttv.tw CJ..nt M~nolttf« lftlil'MtitallOn ••
toru sywhy If Cllfflt Ma~ Ms not tout'-<! dtm. M ar.ge fof a Oo and Char;e job to be afOca!ed to .A.0
Cont1e1 JlG IO acMse tame~ d.a1• fof dual ••wstn'lttlt IO occur AsHUOr to an.no at ..... 1!lmfm...,_,10 9f"' c1n·klfl"lef
An..nd•<»a<'lodu~• adu.ll!Kt••MNM'lt..-itn JLG .. ne"tofto~ ai1e ... 1 t5m• p!'lllr't()thf tlfe*'« eooreetcustotnet
~t~ IW Ct.lflOtlW r.i•toNtkp ontitt
JI.~ ~-.CW10 •~tf'ldwtf'l SC*'l llttl rtQtJlfW'd COMuf'antf t~ ~l'Mf IM'X1 ·~
R.e:•lve •""' ,...,.'-' w:ope, q...ote-4 etbfft.fltif "°"'JLG........, 10da)"'
Chant Man~ ta r•e AsleHO! to r..W ter.Mty
AntNS ace IO,..... <llltof'IW and A.G ~
Wa>- l\tOf.IOh P'ooettt~tt IOOfl'I w rooin v. tlitcoPt con~ a11 te~
tt tht cuslomerPf•len to reuw•• tuft seftlemtnt es q>posed to 1epelirJ. '""",....,to 1ttp 11 ot tM 1.rm Lon Clflm MtntA!mfnl Cl9s!ll'
.... ~ ... e.otnl'Hnc••
-.etwduk
"""' ... Jl.G to comm~• ~.-s and Pf0¥ld• <Otlflrma1ion to Cltenc M•>qigoei of 1ep.11 sc~ • nd
key<*ts ait IO net da!et and concin11e to l"'Ot\llOt P'09'Ht t~ repM ",., -Wttw\ the job •s.uedto J LG updl!• IMfollcloNng de!Aile baud on Jt.G's si:l'leG*. EPn« .:t •ta'1 o.:e E«tmated cOf1"411~.I06 date
JLG to"'-'iM by Clams Hub nott confmlall:nof 6'1• re~,.. commene.ed Updlllt lht 'actual lUll'l date fletd" the l'b·
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Major Loss Claim Management & Assessing Process (repairs >~
t1
"
"
"
11
"
FAQ's
fl.Cl•
Con•tlKtion ...... ,
Consr~ ...... ,
........
JLG 10 &iAlmM ~ fOnllq'lefy~ W~ 1t1it,..,.. ptOC•H
Clltnt MaNIQtf to COM»Ct cusbftf MO ptO'w'lde upir.ff H per ftsigtc. from JLG~ ~.,,.,..,.
Oitnl M~ to°"'"" Md ft'llMJ!ltCOl'ltl!U ,.._..,.,..,..
Cl9nC M~ to rnenag.e ongowig M.M»Ot l'tltftdlnc-e, llQc•i. a ~- ac.t,Mtyo to the Ane•MWll"l...,......,fle~con.trw~~·-.,,..~boe~OO'lit.. r~ ......... ~ _.,Jl..0 'tfMlr tcMclwle 10 «infwm 4lbt "*"" J.Wgtie c:Cltflplil-110n cki. (CM to «W•te ~ H.NUlftH1 'INlll"tt
Undww.U ••-.-.m of 1he c.omplnMI n--.p Ind ,.......~_..qi "-•• V"llS-s •NIU.doWM
ftt«r. to A.G rtpH "Pl«JIH &o~llOC.11, 14' .. ~ N111Ca.1 It KM19 Ol'M• ---141'1/N;/t OMM: .. ....,,,.,...,.'!f\ .LO~ n o~rclAllClnefOf;IOOn IO .U.'ld
Mind•:. ano,,.....Jl.0s~1&c"910Mt lop:td
~1 ........ .,....of .. CO"IO'e ... ...,.,.._inc.l 00tll04l0ftoffr..,...~ ... -....:1114 -Rftt IO JU) 'fPll" ~to C°'*'"frcOl.ltNIQot~dr .. tCt.1 eotcWn MMa .,.,...,.......requeM,
~t.llelncl,,,...JLOS~(l(~!f~
lJrl:NpW• M....,,..,....ot !Pie~ tit OU m;t- l'IC:li. ~of .. carpenty h °" R.....,..qw'*Ya"ldMI~
R_.toA.0 ~ IC ....... IOdtt•olCS.ttdl ...... ~!CM »r.tv80t'WMitat.....,.... -· Ar'Jlol'I09 OftMlt""'_.,,,.,.,""""' .l.0 S.MPt-'VW lf'lll o:~CIA_...,optlOl't IO d9'ld
AlltM * lt'tdn"lfftJLO ~ (&cViOOn"lll'ifopled
~.......mndlNc~\!M,.,._.
fttHtW~9"d~OI"'°""'
Ofit•~•n COl'flPlttt- ~to.,... crMcinllOrNQP"OPfd"1~•~to~ JLG 'W>th 1 ~Nndowf lrlWditlo ~. l'HftOtiel 9nd w.timt 9\*lt'Aff c.rotc-.
CM to iritnk aatomer. r-.wtWrtsi• n ~ 8'ld ~a~
l.JpHI» flll toblO ccdml 'tle•u.t c~ o.a' coic.c.acl.IS'llOfl*«'IClf~CIOMOl.4~
~I If JLG W9 uMelolt to «m.pltM lhe,..,....., 'ltnt•~fit-,.. "'°"""°'~J!PNtor'llilapec."'f JlGJNtyb.-~ llO~ IOll'lllfO'"~"'c.r\atn 1~ M .. im.WIC• J..Gwilcwctl
#M' jc:ib .-;n ~ fl6 ~YW'll 1he ~ 9tMI ..... ~IM Mlfot Lon ..__ 1o _,..._ M • •<KOrdary poc-• .--,...... 11> ... l.4rp Lop C...., !!!~ tftd ~ Ctt• 0ya1 Anturtm...,. ptgt to.,,..• tw0 ~ ~..,. v4h !ht c....,..f'ti)W~ JLG htw conrl'!Md II ma. ur....,.. t. a!!:...:led 1on.~ "'°.anr-• wt..1.,. me hM«i t..vtl Agr..-nu TNtlilkJwtlg~JPfto"99'~ tc:a .. llQMci.yt;J
""' coruct wtnft 2 ~ - ,,.. ,,.,. F,,..eotUct .. ....._._,..,..._.llOftlftllt• ... F•rtt aPCe..,.J.-t ~ 'W"Owt 24 ~ nourt-"'8t wt. PrOYldt ft&W ~ WCP'lln 20 d•)'I ~f'l ............... br..,_..,., Oe&Ml'ldlnlO"ICMWldc~·~~~c:.anbe~llnHonc:"*'""'nffd R...,C-_,.."""""'"......._. .. )"' eamp.<\b • COl'l'..adwl!w! 1 a., ~tf'lO-Jl..0 ... ••tw~invo-:: ..
wtM.t 11 lhe Clan ts M,...,Wllte4? ft~ .... ,,~10-dMtf)'~fforn~,,_....,.~-----A..0 ........_.,...•hoQll!tM,,...~IOIM.,...,.,.ct b'( .. AIMNCWw9M"-"'k ..... IDMOelr"t~
W'Nt If dw CUAbil'IWf 19qUft• •l'IPOfaty ~tOll? R.-'• 10 .... Mp f mwry f Emrptncy AuP"!'PWdm procut
HowotwinWl.M JLC ~IUMOl'lt? AG llM.IDMIC~....._ .. tcw~OQfnflleCledlOdlW!le
Whit• tht Nf'l.oOfl pWi wtdl L..w LMM? tl'IOl.ltnt..,.l'IO.....,.,._..._.. ,._.....,,~'°""...,_,,__."'On 1ltnF~ ~V\alrtm8ftkt>v9•1"1.enG ...... W tierequ.,.,toM ~-pitt~PU~~ftO~C~
Who do I CO~ f'90•dlng...,....-'"' COl'liCerm• .C J\.G? Jl.G~MllQl'Ml'«IC... ~IO"*llQt•l,.,.....u~tlt SU'lc:OtP~\.0$&~ "Thit,db9 -ht~Ofeonaac:tbCLtnt M~ ~dirlO ~ QIWU occ:onc«""'
APrt,Mt~ ...... ~ ..... ,.,_,.wn. ... ..... "'9""liM..,..,,..._...,..1"" tri.yd!M"-""'"ti"""°' ... "-' ~-~Âconuc:t.dt)'CliWll~~ W"f AG~"' .. 1#lllblt10t'ftC)Ol"IO
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Any~ .... m M proc~ lhould be uc..tJateoct 10your L.ffdt.r
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Major Loss Claim Management Assessing over - Page 24
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Major Loss Claim Management Assessing over mi<. Page 25
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Major Loss Claim Management & Assessing Process (repairs >Uliii Page I of 3
..... ....... ... - ..... -.. . DAVID. Ruuell
SUNCo:lP
II
Tbt Wt !somt Pnt < tl!t Y..Hllmy
Major Loss Claim Management & Assessing Process (repairs > !llilill
O.scrlption
ftu P"O"M ti to be r...-«l IO whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edOW'I-When/Why to use
Thrl P'O'fdU'• IS~ for~ ... aplOS-1 Ci91'nl
0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""''"~"- ~•a"'4P"Ke-dv-n.....-to-...c1.,......,.
Procedure
Hew c .. lm (;.MN M~
no4ificltion c.11tl
Lodgtd• m•nd ldtnl1ty n Miiiot" 1ou R.ef..- lO tf'.I t )1t_NfP"' Qtm I OA'Mmtf!f · I « M l m Prttt•U
• All«•• m11l t wit. job eo Jl.G I ritqUnd • JlG to.......,.MJ.r~•nd~CM>
• Confa(;t cutbtMr b conitm darn'?t and w.y dttall (rtt.t to la~ bH c.flims f\WI.,._.. NONC "9p),
Estlllhh ~ ottht ct.m encl d!KUHff PfOCHS det.111l 1nCludlrV tQfff 4 ,.....,..,... .. • CoMt!n an H•ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•
_,MHl!Mnt rtQUnl
Aleen A.a1Hs/RfPCW1 job to .l.G 1-tlP' C..0.1 &o tnatM JlG kt~ 1itt With r.. .wtttot tocom~equ.,.l'IClyroig~\ols
S.nd JLG "' Mudl. in~on Obtai* ••~ incUdll'lg ariy ptwxo., tntJit w1-~· C!Cnotc~by JlG),ttie
~illl in11ruc;tions Ad'!ttt JlG f'fl • »HSOI' wlffbe ln«int:acl IO cgn"trm~nt111'M
JLC m•y .... •OMbl• I• rHpond to -Jar ropff-9 in ce,,,_ln r.9ilon•· '°' lN• p ..... r.f .. lo ~M Cltlm M•nas•m• n! "'"" ' et1d komt '-!ttm• pgat A11111rne91 ytuH: ptpt 10 1wn,. a two quo I• ~·• wnh our c:•Hnl,.pu ~Ml H • MCOIKIM'y mocMI Mof9 de~OlnFAQ'•
SutMM:Rw!.w Cllff'IC MM19tf
• M.MSM>t ao COMect CUIWl'ltf.,, ffim!ISh ltM: • rd d•~ tor Otl•I,. •stutnent II AG not •N11'1 •llocated toe.lasm, pltate t•Yi.w Clltl'IC M~ nocnfot ...,inlkaion as
IOttU.,why II CllMC Manag« f\H not touc:'led Clti'n,. MWIQ• !IX• 0o and Chaipe job to be d:>C~td to JLG
Conc_,1 AG'° .cMff ..,_ W'od U.1• ror du.l •.-..tmMt '° .ccur N~IOt 10 • t1oend • t Mnt tSm.m tariet 109rett CUS'°"'*.
An.M~ and u...ci..,.,.e • d...., __ IM'l'Mnl.,...JLO - a_._,.10 •m.,,.at._N t&on.ns P"Of to f\e ,.,_,.,IO 9rffl C\.11*'-M~ tl'l•~..a~~ip-t•
Jl.0 S~IJOt to tt.ndw«h ~ts I r.qylfed Contubnb ID undet'Jtand tWd ttep
sc~q"°*" f. it.c-.. '"°'dr-'-.e~. ~. -.l'd-t.m• ta "-JLG.........,, 20~ .stimat• lttue ) Oo and Cl'llrot fib to .1.0 Otee .00.,. tcope 4JGC•. and esomate Ns been
t«:eNH lfthtclaimis~l~tiont ~JlG lhty~nocifit.dbvCMnl Mlin,aoer once tM c-.m Is rtrease
Client Miftll>H tor.is~ AsSHSOt tote~ acDWty.
II thot CU•ltonMlt ,...,.,..to tt«W•. eesh HnlafMtll .. cppoiMd to Npaln. phtau r.tlt ICI u•p H Of ... "L•O! \.OH C&alftl MIMO!!!!fnl l!!<t<w'
JLG toe~• r..,.n and~ conlfl'Mt!OnlO CMnt Ma,.99rol ~It~ and U )' cta:H CM II> fr• Ck d -'.Cl • !'Id c.ontinuc to r !Omto progrn • th"ClugfWIA rir~11 H pet -
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Major Loss Claim Management & Assessing Process (repairs >Bil
......... provtoed
10 ConfJnN.tloft ........ ·-11 ._ .. .......
U: Construc.tlon
15
,.
11
FAQ'S
lA<tf
...... 1
Con•u-...aion ...... ,
Con•tr~ .......
Cben<M..._
Cl'9n!M~
.........
WNt ii JLG at• unlll* to com,.... tht r..,.....->
Wl!fW\ t"'- Job llw.d IO Jl.G upd8te tht- toioww'l9 ~ baNd on JlG t. te:hedu'lt &~u.ndr.e E.,.,_ed compfitbon dlitt:
JlG IO~ bÂĄ CIMM HUb .... c~ of NW,..,.. comnenc.O UpcSu ....... mttdilte' hfdlnN)ob.
Jl01D.utwnd:onooing ~14)dt-t" ~ lhe ,._ proceH
Clitol'IC~ COeoruc-1C~at!d~~MpitthMglhe ffomJlG~ ~°',.,.
Gaienc Mln.19tf IO ovetHe #.cl maftliOll; eoncttD ~
Chnt Man~ IO n'WINOf Of9*'l9 n.Mssor .tn.nd~•. llloc.et. • r~ton llCtNtty ID tM Al.MM« 11"1 tint '#W'I N ~ConNNCIOl'I pl\Hd, dl¢"9 c.an bl~ on tM ,.,._. ......... Re .... to .JLO ,..PA" .chHYl9 to confirm 0.. fnNM t.&1191 compMuon dlt• (CM to KtN&tltOft.Wa "~~·•)
Men~ onue. u~M wtth JLG•~"'°' end oft«~ option •o en.nd
Ar.end MUi aftCf """1 Jt.0 SuP9fV...ot C& c:u•tocMr Ir opie.d)
U"°"111 ....... •"*'-l °' thi9 C<Om9lteM rr.... •\.tiJlt lftc•. COl'9piMon of,,.,_.._ vus ... _. .. ........
--·~IOJlO~·~•IOC.(llrlillrmloct."Slatllg9~~1CMIOK""'*O'W• ....... tl'Nl'C ,..,....)
AITJl"IQ9_....~.uM""'91'1t~Jl.0~~-oflerci..'#'l'llf'oPtlor'llOaftetld
AMnd .. andrnHIJl..GS~(lc~ffOPCM1
~••llftM!it"'WOfd'lec~**""'~·rtd.comploMllottel...,_. ~ ... *""~ -...
fl•'«10AG ........ ~aoc~ltOl.ll~~dl~1CMIOKWMlt~ attiff.vrienl AlqUHtl
An-W99onto&t ,,,..,,~wimJLG~endol'tfc~ ~» •n~
~t.o»#'ICl~JLG~l&~ofopt«ll
U"'°"'11M aun~ot h ~Dtd At rN. -O- itd. ec>mp:4'!!0ft OC --4 ta•J**Y t4 oflf
~~wldlft~
R.-10 AG l'9PP K'Mdl.lie to o.r. cl o.1-ct\ Wlllk lhrowgll tCM ID ectV11!• Ot'ltit. .. ....,.,..... -· ~~·~~JLO~endol"~OA--CIPtlOl'llO~
Arrtiflda_a-.s,,,...JLO ~ 1a c~lfootfdl
~ ~ol lw Compllttifd "'Pl"
R...,. .. QoJ»;~ard~olhcltrlll
Upda:. fM jOb '° contwm ·ec1.,. complitton d*
c.orc.ccc~at'ldf~CIOMCKll~
It\~~ ,._fnOl'lll'lit OI ~ upn.DiONii ~ . .Jl.Gfnl')' be UNltN 10 r"90"d to rftllOI' f'9PM'l IPI <.,,.....reg OM .... .,._ m'K~e JU).,...~-h JOf;t wllWt '4fV1, vi t.eetYll'lg 1'19 •*tl!On 9"11 d COl"4«t h ..... lo.. liNlft 10 act.. M M • MCOnd.,y ptOCff;t ........ ,....,. to t. l«pt Lqu QHp M.,.....,..,a, P!osm lf'd ttqmt C!unt Oytl A»tpnwll ~""9 MOt ID Manci- •two qlldil: P'OCftl _..IN: cUl"IM ,..,.,, F*"tl JLG ....... c.°""""9cl .. mM• ...... •w«be~tDtt•~"f~
W'htit.,. u... ~"'" .. .a.....-..ntt Tllie~Sl.A•.,.IObtM~ 1ule"61!rda1"1
Fnt coruct ... l!twl 2 hO\n • ,,_,. ... -. F~c.on&ilC-t•.....,.aunsor~wror~,.......~ Fnt l>'t'• ~ """'Ootneywftt'llPI 24 ~ hl:l&n-,.... ...,_ ~iM:l.-IKop1~20dllfti Prcwde inltlll nt>ftW!lt b)' 20 cLl)'I ~#lll~CM..O~~ ~9"Jr~·t:M1MltcotitNMCIOttCUlllCln'l9f ..... Atp1f ~trMl'rt .ei.n $ M ~Hda)'t ~-COl"ltect.......,..14¥;
~-JLGd~.ue~~
Whit If ltM WO '9 u..nn•W9d? ~t\tCta:-Me~attk>btC'• .. 11'/~frotl'l~~-l'lrO~IDaCC ... IO.l.0 AaocahOn-""a~lirvelKQPt10bt~ t17'hNHHOtdbewet;...,.toHtk"'9d•M
Whet if en. custonwr r.qvn• ~ .c;cOfNftOdeibOn? fitt"ittlON 8gc!i!'!QTtmf19!"WY&EmtrptncyNgm!!pdttr proc:.u
.. owoltifn WlltJlO I~ knc«p? JLG .... M.bTl<t l"'ICll'lw.i l"¥0KH kit wot\.t compitllcf ID dt"•
wtM1 • tr..~" plan With &.And ...... ? \M'ld lMM Wiii Ml~~ N'* .... Lou COl\kllMr l9Po'lf1i !tom 1211'1 Fe~ CW....,. ll'lllt t9fftM'\ .c.:t>W Wlt"l l9nid LMM wll bti •l!qlllr.cf ID be ~ •IM'WWPMprouu~ no~c."*'On
¥/ho do I conac.t ~ding ~ •nd conceofn• .. JlO? .llGl'Wl .. ~CaN~,.'°1"1\111\191:al~u.c..~b5'n:.orpMlfOl'lOt•~ TMr•bt,,..fntpoitllolcoructfof~ M"""-oett~_,,.~OtCOl'C....,,.
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25/05/2018
Major Loss Claim Management & Assessing Process (repairs >~
A Pfcftc1 ~~be llppOlnCed to ell rep.Mt to 1\11.,.. ~t oltepaitpt0gr9" Ol'IS441 they Wiil be tn. ma:ot1 n.MSIOI' COtl*1 ~ c•n be co.'Ytk!Atdby Ch.enc mMI~ .....,._.. N JlO l'Nna04" .. unolbt. tot~
EscaJaUon Process
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Major Loss Claim Management & Assessing over -22052018 Friday, 25 May 2018 8:38 AM
Major Loss Claim Management Assessing over liltlillll Page 29
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Major Loss Claim Management & Assessing Process (repairs >Ill> Page I of 3
..... ....... ... - ..... -.. . DAVID. Ruuell
SUNCo:lP
II
Tbt Wt !somt Pnt < tl!t Y..Hllmy
Major Loss Claim Management & Assessing Process (repairs > mllilll
O.scrlption
ftu P"O"M ti to be r...-«l IO whtn ~l"Q Map lone la oms with COfll.\INt ~,_ ..:rN!edowr-
When/Why to use
Thrl P'O'fdU'• IS~ for~ ... aplOS-1 Ci91'nl
0-Wtl'l•\lroq ....... -.w.orin.Hc~ ~~""""''"~"- ~•a"'4P"Ke-dv-n.....-to-...c1.,......,.
Procedure
Hew c .. lm (;.MN M~
no4ificltionc.11tl
Lodgtd• m•nd ldtnl1ty n Miiiot" 1ou R.ef..- lO tf'.I t )1t_NfP"' Qtm I OA'Mmtf!f · I « M l m Prttt•U
• All«•• m11lt wit. job eo Jl.G I ritqUnd • JlG to.......,.MJ.r~•nd~CM>
• Confa(;t cutbtMr b conitm darn'?t and w.y dttall (rtt.t to la~ bH c.flims f\WI.,._.. NONC "9p),
Estlllhh ~ ottht ct.m encl d!KUHff PfOCHS det.111l 1nCludlrV tQfff 4 ,.....,..,... .. • CoMt!n an H•ettMent fltqYe1t IS ~ o. t!'lt cl*n,. llnot •• •~ M.,or lot•
_,MHl!Mnt rtQUnl
Aleen A.a1Hs/RfPCW1 job to .l.G 1-tlP' C..0.1 &o tnatM JlG kt~ 1itt With r.. .wtttot tocom~equ.,.l'IClyroig~\ols
S.nd JLG "' Mudl. in~on Obtai* ••~ incUdll'lg ariy ptwxo., tntJit w1-~· C!Cnotc~by JlG),ttie
~illl in11ruc;tions Ad'!ttt JlG f'fl •»HSOI' wlffbe ln«int:acl IO cgn"trm~nt111'M
JLC m•y .... •OMbl• I• rHpond to -Jar ropff-9 in ce,,,_ln r.9ilon•· '°' lN• p ..... r.f .. lo ~M Cltlm M•nas•m• n! "'"" ' et1d komt '-!ttm• pgat A11111rne91 ytuH: ptpt co 1wn,. a two quo I• ~·• wnh our c:•Hnl,.pu ~Ml H • MCOIKIM'y mocMI Mof9 de~OlnFAQ'•
SutMM:Rw!.w Cllff'IC MM19tf
• M.MSM>t ao COMect CUIWl'ltf.,, ffim!ISh ltM: •rd d•~ tor Otl•I,. •stutnent II AG not •N11'1 allocated k>e.lasm, pltate t•Yi.w Clltl'lt M~ nocnfQt en ....... as
tor._u.,vmy II Cl*U Manag« f\H not touc:'led Clti'n,. MWIG• !IX. I SMttf'Ml'd)IDb IO bt alocated '° Jt.O
Conc_,1 AG 110 .cMff ..,_ W'od U.1• ror du.l •.-..tmMt llO .ccur N~IOt 10 •t1oend • t Mnt tSm.m tariet 109rett CUS'°"'*.
An.M~ and u...ci..,.,.e • d...., __ IM'l'Mnl.,...JL0 - •--10 •m.,,.at._N t&on.ns P"Of to f\e ,.,_,.,IO 9rffl C\.11*'-M~ tl'l•~..a~~ip-t•
Jl.0 S~IJOt to at.ndw«h ~ts I r.qylfed Contubnb ID undet'Jtand tWd ttep
sc~q"°*" f. it.c-.. '"°'dr-'-.e~. ~. -.l'd-t.m•~ "-JLG.........,, 20~ .stimat• lt.tue a Oo and Cl'llrot fib to .1.0 Otee *.,. tcope 4JGC•. and esomate Ns been
t«:eNH lfthtclaimis~l~tiont ~JlG lhty~nocifit.dbvCMnl Man,aoer once 1M c-.m Is muse
Client Miftll>H tor.is~ As""50t tote~ acDWty.
II thot CU•llonMlt ,...,.,..to tt«W•. eesh HfWifMtll .. cppoiMd to Np•ln. pht•U r.tet ICI u•p H Of ... "L•O! \.OH C&alftl MIMO!!!!fnl l!!<t<w'
JLG toe~• r..,.n and~ conlfl'Mt!OnlO CMnt Ma,.99rol ~It~ and U)' cta:H CM II> fr•Ck d-'.Cl • !'Id c.ontinuc to r !Omto progrn• th"ClugfWIA rir~11 H ?Sf -
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Major Loss Claim Management A~essing overml!il Page 30
25/05/201 8
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Major Loss Claim Management & Assessing Process (repairs >1111>
......... provtoed
10 ConfJnN.tloft ........ ·-11 ._ .. .......
U: Construc.tlon
15
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11
FAQ'S
lA<tf
...... 1
Con•u-...aion ...... ,
Con•tr~ .......
Cben<M..._
Cl'9n!M~
.........
WNt ii JLG at• unlll* to com,.... tht r..,.....->
Wl!fW\ t"'- Job llw.d IO Jl.G upd8te tht- toioww'l9 ~ baNd on JlG t. te:hedu'lt &~u.ndr.e E.,.,_ed compfitbon dlitt:
JlG IO~ bÂĄ CIMM HUb .... c~ of NW,..,.. comnenc.O UpcSu ....... mttdilte' hfdlnN)ob.
Jl01D.utwnd:onooing ~14)dt-t" ~ lhe ,._ proceH
Clitol'IC~ COeoruc-1C~at!d~~MpitthMglhe ffomJlG~ ~°',.,.
Gaienc Mln.19tf IO ovetHe #.cl maftliOll; eoncttD ~
Chnt Man~ IO n'WINOf Of9*'l9 n.Mssor .tn.nd~•. llloc.et. • r~ton llCtNtty ID tM Al.MM« 11"1 tint '#W'I N ~ConNNCIOl'I pl\Hd, dl¢"9 c.an bl~ on tM ,.,._. ......... Re .... to .JLO ,..PA" .chHYl9 to confirm 0.. fnNM t.&1191 compMuon dlt• (CM to KtN&tltOft.Wa "~~·•)
Men~ onue. u~M wtth JLG•~"'°' end oft«~ option •o en.nd
Ar.end MUi aftCf """1 Jt.0 SuP9fV...ot C& c:u•tocMr Ir opie.d)
U"°"111 ....... •"*'-l °' thi9 C<Om9lteM rr.... •\.tiJlt lftc•. COl'9piMon of,,.,_.._ vus ... _. .. ........
--·~IOJlO~·~•IOC.(llrlillrmloct."Slatllg9~~1CMIOK""'*O'W• ....... tl'Nl'C ,..,....)
AITJl"IQ9_....~.uM""'91'1t~Jl.0~~-oflerci..'#'l'llf'oPtlor'llOaftetld
AMnd .. andrnHIJl..GS~(lc~ffOPCM1
~••llftM!it"'WOfd'lec~**""'~·rtd.comploMllottel...,_. ~ ... *""~ -...
fl•'«10AG ........ ~aoc~ltOl.ll~~dl~1CMIOKWMlt~ attiff.vrienl AlqUHtl
An-W99onto&t ,,,..,,~wimJLG~endol'tfc~ ~» •n~
~t.o»#'ICl~JLG~l&~ofopt«ll
U"'°"'11M aun~ot h ~Dtd At rN. -O- itd. ec>mp:4'!!0ft OC --4 ta•J**Y t4 oflf
~~wldlft~
R.-10 AG l'9PP K'Mdl.lie to o.r. cl o.1-ct\ Wlllk lhrowgll tCM ID ectV11!• Ot'ltit. .. ....,.,..... -· ~~·~~JLO~endol"~OA--CIPtlOl'llO~
Arrtiflda_a-.s,,,...JLO ~ 1a c~lfootfdl
~ ~ol lw Compllttifd "'Pl"
R...,. .. QoJ»;~ard~olhcltrlll
Upda:. fM jOb '° contwm ·ec1.,. complitton d*
c.orc.ccc~at'ldf~CIOMCKll~
It\~~ ,._fnOl'lll'lit OI ~ upn.DiONii ~ . .Jl.Gfnl')' be UNltN 10 r"90"d to rftllOI' f'9PM'l IPI <.,,.....reg OM .... .,._ m'K~e JU).,...~-h JOf;t wllWt '4fV1, vi t.eetYll'lg 1'19 •*tl!On 9"11 d COl"4«t h ..... lo.. liNlft 10 act.. M M • MCOnd.,y ptOCff;t ........ ,....,. to t. l«pt Lqu QHp M.,.....,..,a, P!osm lf'd ttqmt C!unt Oytl A»tpnwll ~""9 MOt ID Manci- •two qlldil: P'OCftl _..IN: cUl"IM ,..,.,, F*"tl JLG ....... c.°""""9cl .. mM• ...... •w«be~tDtt•~"f~
W'htit.,. u... ~"'" .. .a.....-..ntt Tllie~Sl.A•.,.IObtM~ 1ule"61!rda1"1
Fnt coruct ... l!twl 2 hO\n • ,,_,. ... -. F~c.on&ilC-t•.....,.aunsor~wror~,.......~ Fnt l>'t'• ~ """'Ootneywftt'llPI 24 ~ hl:l&n-,.... ...,_ ~iM:l.-IKop1~20dllfti Prcwde inltlll nt>ftW!lt b)' 20 cLl)'I ~#lll~CM..O~~ ~9"Jr~·t:M1MltcotitNMCIOttCUlllCln'l9f ..... Atp1f ~trMl'rt .ei.n $ M ~Hda)'t ~-COl"ltect.......,..14¥;
~-JLGd~.ue~~
Whit If ltM WO '9 u..nn•W9d? ~t\tCta:-Me~attk>btC'• .. 11'/~frotl'l~~-l'lrO~IDaCC ... IO.l.0 AaocahOn-""a~lirvelKQPt10bt~ t17'hNHHOtdbewet;...,.toHtk"'9d•M
Whet if en. custonwr r.qvn• ~ .c;cOfNftOdeibOn? fitt"ittlON 8gc!i!'!QTtmf19!"WY&EmtrptncyNgm!!pdttr proc:.u
.. owoltifn WlltJlO I~ knc«p? JLG .... M.bTl<t l"'ICll'lw.i l"¥0KH kit wot\.t compitllcf ID dt"•
wtM1 • tr..~" plan With &.And ...... ? \M'ld lMM Wiii Ml~~ N'* .... Lou COl\kllMr l9Po'lf1i !tom 1211'1 Fe~ CW....,. ll'lllt t9fftM'\ .c.:t>W Wlt"l l9nid LMM wll bti •l!qlllr.cf ID be ~ •IM'WWPMprouu~ no~c."*'On
¥/ho do I conac.t ~ding ~ •nd conceofn• .. JlO? .llGl'Wl .. ~CaN~,.'°1"1\111\191:al~u.c..~b5'n:.orpMlfOl'lOt•~ TMr•bt,,..fntpoitllolcoructfof~ M"""-oett~_,,.~OtCOl'C....,,.
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Major Loss Claim Management Assessing over lilillliPage 31
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25/05/2018
Major Loss Claim Management & Assessing Process (repairs~)
A Pfcftc1 ~~be llppOlnCed to ell rep.Mt to 1\11.,.. ~t oltepaitpt0gr9" Ol'IS441 they Wiil be tn. ma:ot1 n.MSIOI' COtl*1 ~ c•n be co.'Ytk!Atdby Ch.enc mMI~ .....,._.. N JlO l'Nna04" .. unolbt. tot~
EscaJaUon Process
Navigation
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