Download pdf - LOYALTY PROGRAM - Thracian Cliffs · 2019-05-13 · Loyalty Program Members will benefit from priority custom-er service by our Head Concierge Mr. Hristian Manoilov, every day from

TERMS & CONDITIONS

1. Loyalty Program Members will benefit from priority custom-er service by our Head Concierge Mr. Hristian Manoilov, every day from 9 AM till 8 PM through e-mail: [email protected] [email protected] and +359 885 333 078;

2. The benefits of the Loyalty Program apply only to direct reservations trough our Reservation Team, Reception or Thra-cian Cliffs online reservation system and are not applicable to third-party (tour agents, tour operaotrs) reservations;

3. Loyalty Program Membership is personalized customer care service and only a Member can claim the benefits;

4. Loyalty Program benefits are also valid for Loyalty Program Members’ family members;

5. The accommodation discounts are not applicable to group reservations and apply only to the Member’s residence;

6. If a Loyalty Program Member does not reach the minimum required stay during the year, he / she switches to a lower Membership level during the next year;

7. If a Loyalty Program Member has 0 days stay for 2 consecu-tive years, his / her Membership expires;

8. Discounts are not applicable on special offers & packages or already discounted accommodation packages; Not valid on special/theme and/or holiday menus; 9. Changes may apply to the Loyalty Program in order to opti-mize customer care and Members’ experience at Thracian Cliffs.

MEMBERSHIP LEVEL SILVER GOLD PLATINUM

ENTRYREQUIREMENT

from 20 to 39 nights

from 40 to 59 nights 60 nights +

MEMBERSHIP RENEWAL

7 nightsmin. stay per

year


year


year

BENEFITS

Advanced Priority booking X X X

Preferential rates on golf services X X X

Free access on Spa & Fitness Center X X X

Free Wi-Fi X X X

Early Check-In on request X X X

Late Check-Out on request X X X

Beach Priority Check-In X X X

Preferential rates for accommodation -10% -15% -20%

Complimentary Room Upgrades* X

Personal Concierge Customer Service X X X

*Upon availability

LOYALTY PROGRAM

[email protected] | [email protected] | +359 885 333 078