8/10/2019 Low-End Server Refresher VC Session-08152005
1/27
2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Entry Level Low-end
Server Refresher VCSession
Catalog code: 23167
8/10/2019 Low-End Server Refresher VC Session-08152005
2/27
Description
This virtual class is covering the latest news regarding the
non cell based HP9000 and Itanium servers. It is basicallyan Update Session for Volume Servers (A.K.A.
Information/Knowledge/Sharing) on 2 and 4 socket ZX1-
based servers and workstations).
Slides also available from:
http://wtec.cup.hp.com/~cpuhw/IA64/is-meeting/ipf-is.htm
http://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htmhttp://localhost/var/www/apps/Local%20Settings/Temporary%20Internet%20Files/OLK203/ipf-is.htm8/10/2019 Low-End Server Refresher VC Session-08152005
3/27
8/10/2019 Low-End Server Refresher VC Session-08152005
4/27
Prerequisites
Audience
HP Field Hardware CPU Support Engineers (e.g. CE,
RCE, ICOE, Escalation Engineers, WW CPU Field
Specialists).
Additional Prerequisite Notes
Students need experience with the low end servers based
on Itanium and PA-RISC. For example:
rx16x0, rx26x0, rx4640, rx5670, rp34x0, rp44x0
8/10/2019 Low-End Server Refresher VC Session-08152005
5/27
WTEC Charter
Worldwide Technology Expert Center is part of Global
Solutions Engineering (GSE) under Mark Sullivan. WTECprovides Level 3 technical support to WW Customer
Support field organizations and other HP Services
groups, and delivers expert level 24*7 support to HP's
Mission Critical customers. WTEC works proactively onquality and supportability initiatives and on the
development of supportability and troubleshooting tools.
The CPU hardware team supports the systems included
in this training session.
8/10/2019 Low-End Server Refresher VC Session-08152005
6/27
WTECs Support and Current Issues webpages
WTECs web pages can be found at:
http://wtec.cup.hp.com
CPU Server Hardware Team at:
http://wtec.cup.hp.com/~cpuhw/
Current Issuesare a very important part of our distribution
of information on the issues we are getting calls. The
NEWCurrent Issues server can be found at:
http://15.13.122.166/enter_password.phpPlease register using your SEA emailand NT\Domain Account
password
http://localhost/var/www/apps/http://localhost/var/www/apps/Local%20Settings/http://15.13.122.166/enter_password.phphttp://15.13.122.166/enter_password.phphttp://localhost/var/www/apps/Local%20Settings/http://localhost/var/www/apps/8/10/2019 Low-End Server Refresher VC Session-08152005
7/27
WTECs Support and Current Issues webpages
8/10/2019 Low-End Server Refresher VC Session-08152005
8/27
Latest News and Current Issues
Issues with IA64 systems
Use USB memory s t ick to upgrade f i rmware
Copy the EFI firmware utilities to the memory stick with
your PC
From EFI shell:
Shell> maprfs
Shell> fsX:
fsX:> fwupdate.efi
Only works for IA servers
Get this document:http://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdf
http://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdf8/10/2019 Low-End Server Refresher VC Session-08152005
9/27
Latest News and Current Issues
8/10/2019 Low-End Server Refresher VC Session-08152005
10/27
Latest News and Current Issues
Issues common to both IA64 and PA systems
Red fault LED on midd le diskof rx 2600 & rp34x0 Workaround instructions to correct illumination of red
LED on internal disk drive(s) for rp3440, rp3410, andrx2600 servers
The purpose of this document is to show a simple process toeliminate the unwanted red LED condition on the disk drive(s)from coming on during a startup or when the system isoperating normally. This red LED indication on the disk drive isdue to contact between the middle plastic tip of the hard driverail guide and the activity LED.
To repair the contact problem, the center plastic tip must beremoved from the end of the hard drive rail guide. By removingthe plastic tip, current will no longer flow across their surface toenable the LED to illuminate red.
Note: This will not damage the function of the hard drive.
8/10/2019 Low-End Server Refresher VC Session-08152005
11/27
Latest News and Current Issues
8/10/2019 Low-End Server Refresher VC Session-08152005
12/27
Latest News and Current Issues
8/10/2019 Low-End Server Refresher VC Session-08152005
13/27
Latest News and Current Issues
Issues common to both IA64 and PA systems
continued
Red fault LED on midd le diskof rx 2600 & rp34x0
continued
Future new and replacement disk mech. parts will not
have the center plastic tip.
Future disk backplane will have green LED rather than the
current green/red LED.
Get this document:
http://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdf
http://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdf8/10/2019 Low-End Server Refresher VC Session-08152005
14/27
Latest News and Current Issues
Issues common to both IA64 and PA systems
Flashing REDfault LED
Affects rx2600/rx4640/rp34x0/rp4440
Caused by a combination of BMC and MP f/w issues
Workarounds available to clear the LED include
MP:CM>RB to reset the BMC
Power cycle the server
F/W release for IPF BMC 3.47, MP E.03.13
F/W release for PA will be with Mako64 intro.
PDC 45.11 BMC 03.49 for rp44x0
PDC 45.11 BMC 03.50 for rp34x0
8/10/2019 Low-End Server Refresher VC Session-08152005
15/27
Latest News and Current Issues
Issues common to both IA64 and PA systems
Smart Array SA640x firmware
False battery warning fixed with 2.34 fw
Updating fw
IPF use offline EFI saupdate.efi
PAuse online SAUTIL (note warnings)
Available through www.hp.com support & drivers web pages
http://wtec.cup.hp.com/~cpuhw/storage/storage.htm
Refer to Service Note A9890A-01
Defective returns requested sent CATCH 3 when in BCS
serversDELETED
Refer to Current ISSUE 1667 for details
http://localhost/var/www/apps/conversion/storage/storage.htmhttp://localhost/var/www/apps/conversion/storage/storage.htm8/10/2019 Low-End Server Refresher VC Session-08152005
16/27
Latest News and Current Issuescont.
MSA 30 & A7173A u320 Dual SCSI PCI Issues
SCSI resets and timeout reported in syslog/dmesg
Other useful IO and Mass Storage information is available
at: http://wtec.cup.hp.com/~cpuhw/storage/storage.htm
Recently added:SCSI Solutions WhitePaperHP-UX
HP Smart Array PCI card "Survival Guide(compiled by JimMcCarter)
SCSI Ultra320 HP-UX Software Releases(how to determine
the correct driver is installed)
http://localhost/var/www/apps/conversion/storage/storage.htmhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/smart_array/HP_Smart_Array_survival_guide_rev2.docmailto:[email protected]:[email protected]://scsi.cup.hp.com/ULTRA_320/software_releases.htmlhttp://scsi.cup.hp.com/ULTRA_320/software_releases.htmlhttp://scsi.cup.hp.com/ULTRA_320/software_releases.htmlhttp://scsi.cup.hp.com/ULTRA_320/software_releases.htmlmailto:[email protected]:[email protected]://localhost/var/www/apps/conversion/storage/smart_array/HP_Smart_Array_survival_guide_rev2.dochttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/ScsiSolutionsWhitePaper.pdfhttp://localhost/var/www/apps/conversion/storage/storage.htm8/10/2019 Low-End Server Refresher VC Session-08152005
17/27
Latest News and Current Issues
Issues common to both IA64 and PA systems
Sett ing rx4640/rp44x0 dip sw itches
I/O Baseboard and CPU carrier FRUs have critical
switches needing to be checked/set if FRU replaced.
IPF vs. PA-RISC switch on CPU Carrier Board
MX2 vs. Itanium2 switch on I/O Baseboard
Core VGA enable switch on I/O Baseboard
Proper DIP switch settings documented here:
http://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-
Diablo_Hamilton.pdf
http://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdfhttp://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switches-Diablo_Hamilton.pdf8/10/2019 Low-End Server Refresher VC Session-08152005
18/27
RP44x0/rx4640 Dip Switch Settings
I/O Baseboard Switch Settings
Remove
Fan#1(m
iddle)
8/10/2019 Low-End Server Refresher VC Session-08152005
19/27
RP44x0/rx4640 Dip Switch Settings
CPU Carrier Switch Settings
8/10/2019 Low-End Server Refresher VC Session-08152005
20/27
Latest News and Current Issues
Issues common to both IA64 and PA systems
Pathing Spreadsheets for xz1 Systems
Useful for correlating different Paths (i.e. ACPI vs. HP-UX vs.
Linux, etc.)
Useful for correlating physical IO devices to Paths
Useful for correlating Paths to IO hardware (e.g. Rope number) Block Diagrams for each system
Physical System Views
Available at this URL:
http://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htm Processor Identi f icat ion Spreadsheet
http://wtec.cup.hp.com/~cpuhw/IA64/Processor_Identifier.xls
(listed under each Product web page)
http://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htmhttp://localhost/var/www/apps/conversion/tmp/Processor_Identifier.xlshttp://localhost/var/www/apps/conversion/tmp/Processor_Identifier.xlshttp://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htm8/10/2019 Low-End Server Refresher VC Session-08152005
21/27
Latest News and Current Issues
Issues with PA systems
Troubleshoo t ing memory problems Rotate DIMMs within a quad when only one DIMM is
deconfigured (should be rare).
Replace and Rotate DIMMs within a quad when an entirequad is deconfigured due to a DIMM failure.
Refer to WTEC Current Issues article #1621 for details. For PDC 45.11 or greater, BCH Clear PDT command has been
enhanced to avoid rotating DIMMs if PDT cleared immediatelybefore replacing defective memory DIMM.
How to Replace and Rotate DIMMs (assuming DIMM 4b is
defective and caused rank 4 to be deconfigured:
1. Replace DIMM 4b
2. Rotate DIMMs 4a->5a->5b->4a
8/10/2019 Low-End Server Refresher VC Session-08152005
22/27
Latest News and Current Issues
Issues with PA systems
PDC updates current ly o nly formally p rovided in HP-UXpatch form
EML will provide ISO images in the future
WTEC currently provides ISO images at:
http://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htm
http://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htm
MP f/w available via HP-UX patch or via FTP
iLO functionality available in MP E.03.xx firmware
Connect with browser using the MPs IP address Sim i lar to iLO on other system p lat forms
MP firmware patches:PHSS_33042: s700_800 11.11 rp4440/rp3440/rp3410 iLO MP E.03.13 FW Patch
PHSS_33043: s700_800 11.23 rp4440/rp3440/rp3410 iLO MP E.03.13 FW Patch
http://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htmhttp://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htmhttp://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htmhttp://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htm8/10/2019 Low-End Server Refresher VC Session-08152005
23/27
Newly Released Systems and Updates toExisting Systems
IA64 systems
The new Madison 9M (Mad9M) pro cessors
Mad9M A1 vs. A2 stepping considerations
Onyx rx1620
SFW 2.18 minimum to support A2 stepping
Badger Peak rx2620
SFW 3.17 minimum to support A2 stepping
rx4640 products AB530A, etc.
SFW 3.11 minimum to support Mad9M processors
SFW 3.17 minimum to support A2 stepping
For rx4640 with Mad9M processors, use replacement I/O
baseboard part# A6961-69401
N l R l d S d U d
8/10/2019 Low-End Server Refresher VC Session-08152005
24/27
Newly Released Systems and Updates toExisting Systems
PA systems
MAKO64 to be released ~ 4/29/2005
Enhanced p rocesso r (PA8900)
64MB L2 cache
Cannot mix MAKO32 and MAKO64 processors on same
system/cell
Can upgrade existing rp34x0 and rp44x0 systems to
MAKO64 processors
New PDC 45.11
Available via HP-UX patches early June 2005PHSS_33086 - rp34x0 HP-UX 11i v1 (PDC 4511/BMC 03.50/iLO E.03.15)PHSS_33087 - rp34x0 HP-UX 11i v2 (PDC 4511/BMC 03.50/iLO E.03.15)PHSS_33088 - rp44x0 HP-UX 11i v1 (PDC 4511/BMC 03.49/iLO E.03.15)PHSS_33089 - rp44x0 HP-UX 11i v2 (PDC 4511/BMC 03.49/iLO E.03.15)
PDC 45.11 on I/O Baseboard part# A6961-69401
8/10/2019 Low-End Server Refresher VC Session-08152005
25/27
Miscellaneous other issues
rp4440/rx4640
VRMs on I/O Baseboard are NOTindiv idual lyreplaceable
rx5670
False memory MBE MCA caused by memory carr ier
See Current Issues #1703 for details
All servers
Power problems caused by a shor t c i rcu i t
Cycling power can cause additional damage
8/10/2019 Low-End Server Refresher VC Session-08152005
26/27
Questions or issues you want to discuss
Are there any field issues affecting serviceability to
report?
Are there any observed CPU H/W problems to report?
Are there any documentation issues to report?
8/10/2019 Low-End Server Refresher VC Session-08152005
27/27
Questions or issues you want to discuss
Is there anything we have not covered here?