Transcript
Page 1: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

CHICKEN SHOPS,PLATFORMS

& CHAOS

Page 2: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

DESIGNINGTHE FUTURE

Page 3: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

AND WHY WE SHOULDN’T

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IMAGE BY WATCH TOWER

Page 5: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

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Page 8: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

THE FUTURE HAS NO MORALITY

Page 9: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

DESIGN:

JUST BECAUSE YOU CAN DO SOMETHING DOESN’T MEAN YOU

SHOULD

Page 10: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

TECHNOLOGY:

IF SOMETHING CAN BE DONE IT

PROBABLY WILL BE

Page 11: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

RESTARTING BRITAIN 2 2013:

‘DISJOINTED INCREMENTALISM’ CHARACTERISES PUBLIC SERVICE DESIGN: WHERE SERVICES ARE ALTERED AND ADAPTED BY CHANGING POLITICAL DRIVERS, PROFESSIONAL FASHIONS & SHIFTING INSTITUTIONAL BOUNDARIES...

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IMAGE BY E.ON

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IMAGE BY VIC CASAMBROS

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IMAGE BY NASA

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IMAGE BY DIUSGOVUK

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@LouiseDowne / @hereatEngine

SCIENCE TODAY:

“THE ROVERS ENJOY CONSIDERABLE POLITICAL SUPPORT IN CONGRESS”

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IMAGE BY WELLS FARGO

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IMAGE BY BARCLAYS GROUP

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@LouiseDowne / @hereatEngine

SHOPPER:

“I DON’T THROW MY RECEIPTS OUT STRAIGHT AWAY! THEY CAN STEAL MONEY FROM YOUR ACCOUNT IF THEY GET THE RECEIPT WITHIN 24 HOURS”

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@LouiseDowne / @hereatEngine@LouiseDowne / @hereatEngine

WHEN WE DON’T KNOW HOW A THING WORKS

WE MAKE IT UP

Page 22: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine@LouiseDowne / @hereatEngine

FUNCTION FOLLOWS FORM

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Page 24: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

DAVID WEINBERGER:

“SMALL THINGS LOOSELY JOINED”

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@LouiseDowne / @hereatEngine

WE CAN ONLY TRUST SOMETHING

IF WE THINK WE KNOW HOW IT WORKS

Page 29: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

DESIGN BORDERS NOT BOUNDARIES

Page 30: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

LEARN TO SCALE HONESTLY

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@LouiseDowne / @hereatEngine

TAKE UBIQUITYSERIOUSLY

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@LouiseDowne / @hereatEngine

BE MODULAR

Page 33: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

ANTICIPATE FUTURE BUSINESS

NEEDS

Page 34: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

CREATE AFFORDANCES

Page 35: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

DON’T DESIGNTHE FUTURE

Page 36: Louise Downe, Engine Service Design. SDNC13

@LouiseDowne / @hereatEngine

DESIGN SOMETHING THE FUTURECAN DESIGN


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