Sue Kramer HarrawoodPeace of Mind Virtual Assistance Exceptional Subcontractors
December 17, 2013
You CAN Be An Exceptional Team Member
Peace of Mind Virtual Assistance
Attitude – the choice is yours
Firm owners are looking for team members who are:
Friendly
Respectful
Open‐minded
Have great attitudes
Flexible
Can take constructive criticism and direction
Keeping in touch with the team
Keeping in Touch | Do’s & Don’ts
– Do apprise firm owner of your availability
– Do not treat the firm owner as your buddy (They are a client)
– Do get to know your fellow team members
– Do not utilize only one method of communication. Utilize the types team uses (Email, Skype, telephone, IM, etc.). Be flexible!
Ethics, Accountability, Problem SolvingWork like someone is watchingClients must be able to trust you at all times Solve problems and think aheadVA colleagues refer you to other teams Invoice honestly and on‐timeGo the extra mile regardless if you are paid to or notProvide solutions to the firm owner
DISC ProfileHigh D —
DOMINANCE
INFLUENCE
STEADINESS
COMPLIANCE
ISC
NATURAL AND ADAPTIVE STYLES COMPARISON
DOMINANCE• DIRECT• FORCEFUL
OVERCOMES OPPOSITION
TO WIN!
Driven, Demanding, Determined
DOMINANCEHigh D
• Solve problems quickly and assertively – “Bottom line it for me”• Risk takers ‐ not afraid to take charge• Too busy to be organized • Have little patience and prefer conversations in sound bites• Seen as short and self‐absorbed
~~~ Short, sweet (Not so much!) and to the point~~~
INFLUENCE
• SOCIABLE• LIVELY
Shape the environment through
persuasion.Fun, friendly, bright-shiny object people
INFLUENCEHigh I
• Love to meet new people• Outgoing, gregarious, interactive and socially assertive• Can be impulsive• Bright shiny object people
~~~Fun, fun, fun!~~~
STEADINESS• CALM• COOPERATIVE
Works within present conditions to
complete tasks. Dependable, patient, Family people, perfectionist
STEADINESSHigh S
• Prefer a controlled and predictable environment • Security of work and disciplined behavior are very important• Very loyal to their team or organization‐ great longevity• Excellent listeners ‐ VERY patient
~~~ Great coaches and teachers ~~~
COMPLIANCE• PRIVATE• DETAILED
Focused on quality and accuracy
Analytical, detail oriented, budget minded
COMPLIANCE
High C • Adheres to rules, standards, procedures, and protocol set by those in authority
whom they respect. • Prefer things done the right way according to the operating manual. "Rules are
made to be followed" is the motto for high C’s.• Highest quality control interests of all the styles AND wish others would be the
same.~~~Accountants and Executive Assistant VA’s~~~
Where to Find VA Firms
VA Networking
IVAA
Volunteer at VA organizations
LinkedIn groups and other social media
Exceptional Subcontractors
CAVA
Top VA Leaders’ Exceptional Team Members
What does it take to catch the eye of top VA leaders and be a treasured team member? Take a listen…
Learn How to Be Exceptional from Top VA Leaders…
Tried and tested techniques that work from: • Diana Ennen – The 411 on Team Communication• Donna Toothaker – Own It! Accountability, Dependability and Problem Solving• Jeannine Clontz – Ethical Business Practices• Patty Benton – Balance and Time Management• Patty Dost – A Day in the Life of the VAs VA• Mike Harrawood – Customer Service and Follow Up• Sue Kramer Harrawood – DISC Profile – Let’s All Get Along
Bonuses:• Private FB group ‐ network with teachers (Who refer our students to clients) and students• Connections to teams looking for team members• What Clients Need document from Nina Feldman• Tip sheet (For your office wall) of what an exceptional team member looks like• Special pricing:
• Courses from Susan Mershon and Jama St. John• Coaching from Sue Kramer Harrawood
http://bit.ly/1gNeryI
Thank You!
Sue Kramer HarrawoodPeace of Mind Virtual Assistance Exceptional Subcontractors
[email protected] | www.vapeaceofmind.com